Understanding Customer Needs

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Questions and Answers

Which of the following is NOT one of the customer's needs mentioned in the text?

  • Physiological needs
  • Esteem needs (correct)
  • Safety needs
  • Social needs

What are the two highest-level needs mentioned in the text?

  • Esteem and self-actualization needs (correct)
  • Safety and social needs
  • Physiological and safety needs
  • Social and esteem needs

Which of the following is an example of a physiological need?

  • The need for recognition
  • The need for belonging
  • The need for food (correct)
  • The need for personal growth

Which of the following is NOT one of the customer's needs mentioned in the text?

<p>Belongingness needs (C)</p> Signup and view all the answers

Which of the following needs is related to a person's sense of belonging and acceptance?

<p>Social needs (A)</p> Signup and view all the answers

Which of the following needs is related to a person's desire for personal growth and fulfillment?

<p>Self-actualization needs (A)</p> Signup and view all the answers

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