Podcast
Questions and Answers
Understanding customer needs is not important in product development.
Understanding customer needs is not important in product development.
False
The product must meet customer needs better than the competition and at a better price.
The product must meet customer needs better than the competition and at a better price.
True
The tasks for representative customers should be presented in a random order using software.
The tasks for representative customers should be presented in a random order using software.
True
Dividing the total vote by the number of participants who voted is part of computing the customer top tasks.
Dividing the total vote by the number of participants who voted is part of computing the customer top tasks.
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Following a customer home or to his workplace to observe him is called 'Follow me home' technique.
Following a customer home or to his workplace to observe him is called 'Follow me home' technique.
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