Understanding Conflict Management
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Questions and Answers

Which type of organization typically has power and decision-making authority concentrated at higher levels?

  • Decentralized organization
  • Mechanistic organization
  • Centralized organization (correct)
  • Organic organization

    • A mechanistic organization is described as flexible and decentralized.

    False

    What is the term for the extent to which employees specialize or generalize in their roles?

    Division of labor

    In a narrow span of control, the organization is typically considered to be __________.

    <p>tall</p> Signup and view all the answers

    Match the organizational structure with its characteristic:

    <p>Centralized = Clear lines of communication and responsibility Decentralized = Flatter structures with more autonomy Mechanistic = Rigid, traditional bureaucracy Organic = Flexible and open communication</p> Signup and view all the answers

    What type of conflict is focused on emotions and often considered destructive?

    <p>Dysfunctional conflict</p> Signup and view all the answers

    What is a characteristic of a decentralized organization?

    <p>More decision-making at lower levels</p> Signup and view all the answers

    Constructive conflict is aimed at maximizing mutual gains.

    <p>True</p> Signup and view all the answers

    A flatter organizational structure typically results in more middle management.

    <p>False</p> Signup and view all the answers

    What is task interdependence?

    <p>It is when one person or unit relies on another for resources or information.</p> Signup and view all the answers

    Name one advantage of a mechanistic organization.

    <p>May minimize costs</p> Signup and view all the answers

    Conflicts arising from differing _______ goals relate to what is to be accomplished.

    <p>task</p> Signup and view all the answers

    Match the types of conflict to their definitions:

    <p>Task conflict = A disagreement about the task or goals to be achieved Process conflict = A conflict about how tasks should be accomplished Relationship conflict = Conflict arising from differences between individuals or groups Values conflict = Conflict due to perceived incompatibilities in beliefs or values</p> Signup and view all the answers

    Which type of conflict involves competition over perceived or actual resource constraints?

    <p>Conflict of interest</p> Signup and view all the answers

    Dysfunctional conflict contributes positively to organizational effectiveness.

    <p>False</p> Signup and view all the answers

    What leads to constructive conflict?

    <p>Creative elements and adaptation, which can identify new alternatives and ideas.</p> Signup and view all the answers

    What characterizes a prebureaucratic structure?

    <p>Low standardization and total centralization</p> Signup and view all the answers

    A functional structure groups employees based on their location.

    <p>False</p> Signup and view all the answers

    What type of structure involves the use of project teams alongside a functional structure?

    <p>Matrix structure</p> Signup and view all the answers

    A __________ structure is effective in stable environments with a high degree of hierarchy.

    <p>bureaucratic</p> Signup and view all the answers

    Match the following production types to their descriptions:

    <p>Unit production = Producing in small batches or custom products Mass production = Producing large volumes of identical products Batch production = Intermediate production between unit and mass Project production = Unique, one-off production with a specific goal</p> Signup and view all the answers

    In organization structure, which of the following is NOT a base for grouping employees?

    <p>Employee hobbies</p> Signup and view all the answers

    Flat structures feature a high managerial span of control.

    <p>False</p> Signup and view all the answers

    What structure would best support organizations needing quick adaptation to changes?

    <p>Prebureaucratic structure</p> Signup and view all the answers

    What is the main purpose of Alternative Dispute Resolution?

    <p>To resolve conflicts without legal proceedings</p> Signup and view all the answers

    Conciliation involves a neutral third party who helps parties reach an agreement.

    <p>True</p> Signup and view all the answers

    What are the two behaviors defined in the Ohio State leadership studies?

    <p>Consideration and initiating structure</p> Signup and view all the answers

    Mediation involves a third party who is ________ to facilitate discussion.

    <p>impartial</p> Signup and view all the answers

    Which of the following is NOT considered a trait of effective leadership?

    <p>Arrogance</p> Signup and view all the answers

    Match the leadership traits with their descriptions:

    <p>Emotional intelligence = Ability to understand and manage emotions Drive = Exhibiting determination and ambition Motivation = Encouraging action towards goals Consideration = Fostering positive relationships with subordinates</p> Signup and view all the answers

    Initiating structure behavior is primarily concerned with the emotions of subordinates.

    <p>False</p> Signup and view all the answers

    What is the primary role of a mediator in dispute resolution?

    <p>To facilitate discussion and suggest alternatives</p> Signup and view all the answers

    Which of the following leader behaviors is NOT identified in the path-goal theory?

    <p>Authoritative</p> Signup and view all the answers

    According to path-goal theory, subordinates are motivated by their leaders only if the leader's behavior does not influence their expectancies.

    <p>False</p> Signup and view all the answers

    Name one situational factor that affects leader behavior according to path-goal theory.

    <p>Personal characteristics of subordinates or Environmental characteristics</p> Signup and view all the answers

    In Vroom’s Decision Tree Approach, the decision-making style can vary based on situational characteristics, determining how much __________ should be allowed in decisions.

    <p>participation</p> Signup and view all the answers

    Match the leader behavior with its description:

    <p>Directive = Providing specific guidance and direction to subordinates Supportive = Showing concern for the well-being of subordinates Participative = Involving subordinates in decision-making Achievement-oriented = Encouraging high performance and setting challenging goals</p> Signup and view all the answers

    Which of the following describes a characteristic of supportive leader behavior?

    <p>Encouraging team collaboration</p> Signup and view all the answers

    Achievement-oriented behavior involves providing clear guidelines and expectations.

    <p>False</p> Signup and view all the answers

    What is the primary purpose of Vroom's Decision Tree Approach?

    <p>To prescribe how much participation subordinates should have in decision making.</p> Signup and view all the answers

    Study Notes

    ### Conflict

    • Conflict is a disagreement between two or more parties who perceive that their interests, needs, or concerns are threatened
    • Conflict can be dysfunctional - destructive and focused on emotions and differences between the parties
    • Conflict can be constructive - adaptive, positive and balances interests to maximize mutual gains
    • Constructive conflict can be called functional conflict

    Sources of Conflict

    • Differing task goals
    • Differing process goals
    • Misinformation (not having the whole picture of the facts)
    • Task interdependence (one person's work being dependent on another's)
    • Organizational structure

    Types of Conflict

    • Task conflict - disagreement about the task or goals
    • Process conflict - disagreement about how to accomplish a task
    • Relationship conflict - conflict due to incompatibilities between individuals or groups
    • Conflict of interest - conflict due to incompatible needs
    • Values conflict - conflict arising from perceived or actual incompatibilities of values between individuals or groups

    Organizational Structures

    • Centralized organization - power and decision-making authority are concentrated at higher levels
    • Decentralized organization - lower levels have more autonomy and authority for making decisions

    ### Characteristics of Organizational Structures

    • Division of labor
    • Span of control
    • Hierarchy
    • Formalization - extent to which rules, procedures and communication are written down and closely followed
    • Centralization - degree to which power and decision-making are concentrated at higher levels of the organization

    Business Strategy

    • Business strategy should match organizational structure
    • Production technology must align with organizational structure to maximize efficiency and effectiveness

    Structures Based on Groupings

    • Functional structure - groups people with the same skills or who use similar tools or work processes into departments
    • Division - a collection of functions organized
    • Matrix structure - combines a functional structure with a project or product team structure

    Leadership Traits

    • Emotional Intelligence
    • Drive
    • Motivation

    Path Goal Theory of Leadership

    • Effective leaders clarify paths and behaviors that lead to desired rewards (goals)
    • Path Goal theory argues that subordinates are motivated by their leader to the extent that the leader's behaviors influence their expectancies
    • Types of leader behaviors:
      • Directive
      • Supportive
      • Participative
      • Achievement-oriented

    Vroom's Decision Tree Approach

    • Attempts to prescribe how much participation subordinates should be allowed in making decisions
    • Situational characteristics determine the degree to which subordinates should be encouraged to participate in decision making
    • Managers choose between two decision trees
    • Managers adopt endpoint decision styles

    Alternative Dispute Resolution

    • Alternative dispute resolution - involves a third party in a negotiation to overcome a stalemate
    • Conciliation - third party builds a positive relationship between the parties
    • Mediation - impartial third party (mediator) facilitates discussion using persuasion and logic, suggesting alternatives, and establishing each side's priorities

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    Description

    This quiz explores the various aspects of conflict, including its sources, types, and the distinction between dysfunctional and constructive conflict. It aims to provide a deeper understanding of how conflicts can affect interpersonal relationships and organizational dynamics.

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