Conflict Management Quiz
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Questions and Answers

Define conflict and explain its essence.

Conflict is a situation in which there are incompatible goals, cognitions, or emotions within or between individuals or groups that lead to opposition or antagonistic interaction. Its essence lies in disagreement, contradiction, or incompatibility.

What are the three basic types of conflict?

The three basic types of conflict are goal conflict, cognitive conflict, and affective conflict.

Explain goal conflict.

Goal conflict refers to a situation in which desired end states or preferred outcomes appear to be incompatible.

Define cognitive conflict.

<p>Cognitive conflict is a situation in which ideas or thoughts are inconsistent.</p> Signup and view all the answers

Describe affective conflict.

<p>Affective conflict is a situation in which feelings or emotions are incompatible; that is, people literally become angry with one another.</p> Signup and view all the answers

Conformity is changing how you behave to be more like ______.

<p>others</p> Signup and view all the answers

Compliance is where a person does something that they are asked to do by ______.

<p>another</p> Signup and view all the answers

Obedience is different from ______.

<p>compliance</p> Signup and view all the answers

Social influence is any change in behaviour, emotion or thinking that other individuals ______.

<p>cause</p> Signup and view all the answers

Three areas of social influence are conformity, compliance and ______.

<p>obedience</p> Signup and view all the answers

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