Conflict Management Quiz

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Questions and Answers

Define conflict and explain its essence.

Conflict is a situation in which there are incompatible goals, cognitions, or emotions within or between individuals or groups that lead to opposition or antagonistic interaction. Its essence lies in disagreement, contradiction, or incompatibility.

What are the three basic types of conflict?

The three basic types of conflict are goal conflict, cognitive conflict, and affective conflict.

Explain goal conflict.

Goal conflict refers to a situation in which desired end states or preferred outcomes appear to be incompatible.

Define cognitive conflict.

Cognitive conflict is a situation in which ideas or thoughts are inconsistent. Signup and view all the answers

Describe affective conflict.

Affective conflict is a situation in which feelings or emotions are incompatible; that is, people literally become angry with one another. Signup and view all the answers

Conformity is changing how you behave to be more like ______.

others Signup and view all the answers

Compliance is where a person does something that they are asked to do by ______.

another Signup and view all the answers

Obedience is different from ______.

compliance Signup and view all the answers

Social influence is any change in behaviour, emotion or thinking that other individuals ______.

cause Signup and view all the answers

Three areas of social influence are conformity, compliance and ______.

obedience Signup and view all the answers

Flashcards

Conflict

A situation with incompatible goals, cognitions, or emotions within or between individuals/groups, leading to opposition or antagonism. It centers on disagreement and incompatibility.

Goal Conflict

Desired end states or outcomes that appear to be mutually exclusive or incompatible.

Cognitive Conflict

Inconsistency or incompatibility between ideas, beliefs, or thoughts held by an individual or group.

Affective Conflict

Incompatibility of feelings or emotional states, often resulting in anger or frustration between parties.