Truck and Trailer Knowledge Quiz

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Questions and Answers

What is the primary responsibility of the Responsible person in a project?

To handle communications with customers

To manage records in TMS

To mentor new employees

To ensure the successful completion of the project (correct)

Which position is primarily responsible for creating records and managing them in the TMS?

Fin Admin

Help Desk (correct)

Team Lead

Claim Manager

What role does the Assistant play in relation to the Responsible person?

Has the ultimate authority over the project

Directly manages the project as the primary lead

Provides active help while the main responsibility lies with the Responsible person (correct)

Handles communication with carriers

What function does the Controller perform in a project?

Monitor the project's progress and request updates Signup and view all the answers

Which of the following roles is associated with mentoring new employees?

Team Lead Signup and view all the answers

What does AMO CRM primarily help with?

Centralizing interactions and managing deals Signup and view all the answers

Whose responsibility is it to handle claims and work with bad debts?

Claim Manager Signup and view all the answers

Which position is responsible for overall company performance and staffing decisions?

Manager/CEO Signup and view all the answers

What is necessary when adding a Certificate Holder to a Certificate of Insurance (COI)?

Direct contact with the insurance company Signup and view all the answers

Which of the following is NOT one of the requirements to verify on a COI?

Expiry of Auto Liability coverage should be one month from delivery Signup and view all the answers

What is the minimum coverage amount for Commercial General Liability on a COI?

$750,000 Signup and view all the answers

If a customer requires a deductible, what is the maximum amount that should not be exceeded on the COI?

$1,500 Signup and view all the answers

What should you do if your COI is older than three months?

Request a new copy from the insurance company Signup and view all the answers

Which of the following actions is advisable when needing to request a trailer?

Verify the validity of COI before use Signup and view all the answers

What kind of coverage is specifically mentioned for trailers in the COI guidelines?

$40,000 Bailee for non-owned trailer Signup and view all the answers

What should be included in the subject line when emailing the insurance company?

The carrier company name Signup and view all the answers

What type of suspension is more modern for trailers?

Air suspension Signup and view all the answers

What is the conversion of 1 mile to kilometers?

1.6 kilometers Signup and view all the answers

Which of the following materials would require placarding under haz-mat regulations?

Flammable liquids Signup and view all the answers

How many liters are in 1 US gallon?

3.78 liters Signup and view all the answers

What is the official speed limit for highways in the U.S. typically set between?

65-75 Mph Signup and view all the answers

What is the equivalent of 100 degrees Celsius in Fahrenheit?

212 degrees Fahrenheit Signup and view all the answers

How is the U.S. dollar formatted when dealing with cents?

Cents are separated by a decimal point Signup and view all the answers

What does the king pin do in a trailer?

Interlocks with the fifth wheel Signup and view all the answers

What should you do if the carrier MC# is shorter than 6 digits?

Add '0x' in front to make it 6 digits. Signup and view all the answers

What should you enter if the contact person for a different dispatch is being used?

Carrier MC# and the existing profile's contact info. Signup and view all the answers

Which detail is NOT required when autofilling contact information?

Customer rate paid Signup and view all the answers

What is the purpose of adding a second phone number or extension for contact?

To ensure all contact methods are available. Signup and view all the answers

Which of the following correctly represents how to format a phone number?

(123) 456-7890 Signup and view all the answers

How should the Planned Pick Up date be recorded?

Scheduled as per the customer's request. Signup and view all the answers

What information should be copied from the local load board?

Commodity details Signup and view all the answers

What is the consequence of incorrect email addresses for dispatch?

Loss of communication. Signup and view all the answers

What is the correct file naming format for a Certificate of Insurance for MC#546479?

546479 COI Fleet Eqt Signup and view all the answers

Which document has the file naming pattern 'Order# ␣ BOL'?

Bill of Lading Signup and view all the answers

For claims or damages, which of the following files must be saved or copied to the new folder?

Claim or estimate Signup and view all the answers

Which order number is associated with the Rate Confirmation file naming?

3867159 Signup and view all the answers

What type of document is named using 'MC# ␣Trailer Interchange** (TCAM/RCM)'?

Interchange Agreement Signup and view all the answers

Where are the email templates for Outlook Express 2016 stored?

In folder Carriers/000000 Policy/Email Signup and view all the answers

Which document should be included in the folder for trailer registration/plates?

3867159 reg Signup and view all the answers

What should you do to create a new email using a template?

Double click on the template file Signup and view all the answers

Study Notes

Trailer Types

Air ride/Spring ride: Air suspension is more modern than spring suspension
Trailer Interchange Coverage: This coverage is specifically for non-owned trailers.

Intermodal

Refers to a single trailer or container that uses multiple transportation methods, like truck/ship/rail.

Hazardous Materials (Haz-Mat)

Includes explosive, flammable, poisonous, or dangerous cargo.
Large amounts or especially hazardous cargo require placards under haz-mat regulations.

King Pin

A large pin located under the front of a trailer.
It connects with the fifth wheel of a truck.

US Metrics

Length
- 1 foot (12 inches) = 30 centimeters
- 3 feet = 1 meter
- 1 mile = 1.6 kilometers
Mass (weight)
- 1 pound = 0.45 kilograms
Liquid Volume
- 1 US gallon = 3.78 liters
- 1 US quart = 0.94 liters

Speed

Official highway speed limit: 65-75 mph
State speed limits may vary.

Dates

American date format: Day/Month/Year (DD/MM/YYYY)
Example: 15/06/2021 (15th June 2021)

Money

US currency uses a decimal point (.) to separate dollars and cents: $25.88
Comma (,) is used to separate thousands: $1,500
Dollar ($) sign is placed before the digits.

Temperature

To convert Celsius (°C) to Fahrenheit (°F): (°C x 1.8) + 32 = °F
0°C = 32°F (Freezing point)
100°C = 212°F (Boiling point)
24°C = 75°F

Task Responsibility

Responsible: Takes full responsibility for project/task/process completion.
Assistant: Helps the Responsible person.
Controller: Monitors the project/task/process and may initiate actions from the Responsible person.
Managing: Responsible for the overall project.

Specific Roles and Responsibilities

Operations: Communicates with customers and the corporate office.
Agents: Communicate with carriers.
Team Lead: Mentors new employees and supports the team in difficult situations.
Help Desk: Creates records and manages them in the TMS system.
Claim MNG: Manages claims and works with bad debts related to carriers.
Fin Admin: Calculates salaries, settles accounts with the company, and customers.
Manager/CEO: Handles company performance, hiring/firing, and staff tech support.

AMO CRM

AMO CRM: A system designed for managing deals efficiently.
Offers multiple communication options (email, phone, chat)
Provides a centralized communication history for easy access.

AMO CRM Basic Functions

Contacts & Leads:
- Agent: Select the responsible agent from the dropdown.
- Sale: Includes margin, customer rate, carrier rate, origin city/state, destination city/state, etc.
- Operations: Select the operations manager.
- Customer: Select the customer or use "NEW" for unknown customers.
- PU plan: Planned pickup date.
- Picked: Actual pickup date.
- ETA plan: Scheduled delivery date.
- Dropped: Delivery date.
- Order#: Order number from TMS/Cargo.
- Unit#: Trailer unit number or "NN" if unknown.
- VIN#: VIN number for the trailer or "NN" if unknown.
- Commodity: Copy commodity information from the local load board.
- Eqt: Select the equipment type.
Important: Always add the carrier MC# as a phone number within the contact. Include 0x in front if the MC# is less than 6 digits.

Emails

Use the correct email address for the intended recipient.
Proofread for errors before sending.

Certificate of Insurance (COI)

Certificate Holder (customer company name, address): Can be easily added to the COI by contacting the insurance company directly.
Additional Insured and/or Loss Payee: Must be requested by the carrier from the insurance company.
Commercial General Liability: Ensure the COI includes a checked "Commercial General Liability" box with a minimum amount of $750,000.
Deductible: Make sure the deductible amount is not higher than $1,500.

COI Checkpoints

Issue Date: Must be less than 3 months old.
Carrier company name: Match the name to the MC#.
Auto Liability coverage: Must expire no less than two weeks after the scheduled delivery date.
Trailer coverage: May be described as "Bailee for non-owned trailer".
Certificate holder: Must include the customer company name and address.

Obtaining COI

Check for saved COIs in the carrier folder.
If a valid COI exists, use it.
Use email templates for requesting a COI:
- "Trailer Info" template for carrier requirements.
- "Insurance Request" template for insurance company requests.
Check for available COIs in Safer Watch.
Save received COIs in the carrier folder.
Attach the COI to the trailer request.

File Naming Conventions

Type of Document:
- Certificate of insurance (COI): MC# ␣ COI ␣ Customer Name (e.g., 546479 COI Fleet Eqt) or MC# ␣ COI (if no certificate holder)
- Carrier packet: MC# ␣ packet (e.g., 546479 packet)
- Interchange agreement: MC# ␣ Trailer Interchange** (TCAM/RCM) (e.g., 546479 Trailer Interchange TCAM)
- Rate confirmation: Order# ␣ RC (e.g., 3867159 RC)
- Customer rate: Order# ␣ customer (e.g., 3867159 customer)
- Bill of lading (BOL): Order# ␣ BOL (e.g., 3867159 BOL)
- Signed rate confirmation: Order# ␣ sign (e.g., 3867159 sign)
- Proof of delivery (POD): Order# ␣ POD (e.g., 3867159 POD)
- Trailer registration/plates: Order# ␣ reg/plates (e.g., 3867159 reg, 3867159 plates)
- Trailer repair: Order# ␣ repair (e.g., 3867159 repair)

Saving Files for Claims/Damages

Open the carrier folder and create a new folder named "Order# (1234567) Damage."
Move all related files including:
- Certificate of insurance
- Signed rate confirmation
- Claim or estimate
- Pictures of damages
- POD (if applicable)

Email Communication

Read the manual carefully.
Utilize email templates for common scenarios.
Double-click the template file to create a new email.
Fill in the missing information and send the email.

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Description

Test your knowledge on various aspects of truck and trailer operations, including types of trailers, hazardous materials regulations, and US measurement conversions. This quiz will help you understand important metrics and safety features crucial for transportation professionals.