CH13-ICA-Total Quality Process - Introduction
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Questions and Answers

What does quality represent based on the text?

  • The degree to which a set of inherent characteristics fulfills requirements (correct)
  • The number of defects detected at the end of the process
  • The ability of a company to maximize profit
  • The speed at which a product is manufactured

Which type of characteristic is related to human safety?

  • Physical
  • Temporal
  • Sensory
  • Ergonomic (correct)

What is the main focus of Total Quality as compared to conventional quality?

  • Prevention of defects at the beginning of the process (correct)
  • Reducing manufacturing speed to improve quality
  • Maximizing profit by any means necessary
  • Detection of defects at the end of the product line

Which of the following is NOT an inherent characteristic mentioned in the text?

<p>Psychological (C)</p> Signup and view all the answers

What is the primary goal of Quality Improvement in Total Quality?

<p>Continuous cost reduction (B)</p> Signup and view all the answers

Which concept aims at organized creation of beneficial change in a business?

<p>Just-in-time concept (A)</p> Signup and view all the answers

What is NOT an outcome of embracing Total Quality in a business?

<p>Increasing plant downtime (C)</p> Signup and view all the answers

What does Total Quality aim to do at the beginning of a process?

<p>Maximize defects prevention (A)</p> Signup and view all the answers

What is emphasized in ensuring Total Quality as a 'real fire arm'?

<p>Striving for thorough policy control (C)</p> Signup and view all the answers

What is a key element of the Supervisor's role in Total Quality Project?

<p>Securing active participation from those involved (D)</p> Signup and view all the answers

What is ISO 9001 known as?

<p>Quality Management System (B)</p> Signup and view all the answers

Which aspect should be considered while studying the existing cultural pattern for Total Quality?

<p>Analyzing areas requiring improvement (D)</p> Signup and view all the answers

How should Quality be built into products during manufacturing?

<p>Building Quality into products during manufacturing (A)</p> Signup and view all the answers

What should be done to avoid surprises during the Total Quality Project?

<p>Proper planning and preparation (A)</p> Signup and view all the answers

What is the aim when coordinating with various departments in Total Quality?

<p>Balancing quality, cost, and production (B)</p> Signup and view all the answers

What is a key element to make Quality improvement projects successful in Total Quality?

<p>Making use of available tools (D)</p> Signup and view all the answers

What is the main objective of Total Quality thinking?

<p>To satisfy the needs and requirements of the customer (B)</p> Signup and view all the answers

Which of the following is NOT a major element of total quality systems?

<p>Statistical Analysis (C)</p> Signup and view all the answers

What are the 'Seven Quality Management Tools'?

<p>Pareto Analysis/Diagram, Cause &amp; Effect Diagram, Scatter Diagram, Check Sheet, Histogram, Stratification, Process Control (A)</p> Signup and view all the answers

Which of the following is NOT a tool or concept used in Total Quality?

<p>Total Quality Audit (D)</p> Signup and view all the answers

What is the power house of improvement in Total Quality activities?

<p>Teamwork (D)</p> Signup and view all the answers

What is the essence of Total Quality thinking?

<p>Customer perception (A)</p> Signup and view all the answers

What is the role of statistical and problem solving skills in Total Quality?

<p>They are used in the right environment with various behavioural concepts (D)</p> Signup and view all the answers

What is the purpose of introducing Total Quality?

<p>To engage everyone at all levels in the process (B)</p> Signup and view all the answers

What is the main objective of ISO 9001?

<p>To consistently meet customer needs and expectations (D)</p> Signup and view all the answers

Which of the following is NOT a topic covered by the risk-based approach of ISO 9001?

<p>Marketing strategy (C)</p> Signup and view all the answers

How many Quality Management Principles are outlined in ISO 9001?

<p>7 (D)</p> Signup and view all the answers

Which of the following is NOT one of the 7 Quality Management Principles?

<p>Cost optimization (C)</p> Signup and view all the answers

What is the purpose of monitoring and measurement in ISO 9001?

<p>To ensure conformity of processes, products, and services (B)</p> Signup and view all the answers

What is the role of the 'Engagement of people' principle in ISO 9001?

<p>To promote employee involvement and competence (C)</p> Signup and view all the answers

What is the importance of the 'Evidence-based decision making' principle in ISO 9001?

<p>To promote data-driven decision making (D)</p> Signup and view all the answers

What does the 'Relationship management' principle in ISO 9001 focus on?

<p>All of the above (D)</p> Signup and view all the answers

What is the primary purpose of adapting ISO 9001 in the Indian industry?

<p>To meet European market requirements and boost exports (A)</p> Signup and view all the answers

What is the main focus of ISO 9001?

<p>Establishing a minimum quality standard for international acceptance (D)</p> Signup and view all the answers

Which of the following is not a requirement of ISO 9001?

<p>Certification to ISO 9001 (A)</p> Signup and view all the answers

Which of the following organizations can't benefit from using ISO 9001?

<p>Organizations in over 170 countries (B)</p> Signup and view all the answers

What is the primary principle of ISO 9001 for ensuring customer satisfaction?

<p>Strong customer focus (A)</p> Signup and view all the answers

Which of the following is not a business benefit of using ISO 9001?

<p>Increased market share (B)</p> Signup and view all the answers

How many countries have organizations certified to ISO 9001?

<p>Over 170 (A)</p> Signup and view all the answers

Which of the following is not a quality management principle explained in ISO's quality management principles?

<p>Maximizing profits (C)</p> Signup and view all the answers

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