CH13-ICA-Total Quality Process

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What does quality represent based on the text?

The degree to which a set of inherent characteristics fulfills requirements (correct)

The number of defects detected at the end of the process

The ability of a company to maximize profit

The speed at which a product is manufactured

Which type of characteristic is related to human safety?

Physical

Temporal

Sensory

Ergonomic (correct)

What is the main focus of Total Quality as compared to conventional quality?

Prevention of defects at the beginning of the process (correct)

Reducing manufacturing speed to improve quality

Maximizing profit by any means necessary

Detection of defects at the end of the product line

Which of the following is NOT an inherent characteristic mentioned in the text?

Psychological Signup and view all the answers

What is the primary goal of Quality Improvement in Total Quality?

Continuous cost reduction Signup and view all the answers

Which concept aims at organized creation of beneficial change in a business?

Just-in-time concept Signup and view all the answers

What is NOT an outcome of embracing Total Quality in a business?

Increasing plant downtime Signup and view all the answers

What does Total Quality aim to do at the beginning of a process?

Maximize defects prevention Signup and view all the answers

What is emphasized in ensuring Total Quality as a 'real fire arm'?

Striving for thorough policy control Signup and view all the answers

What is a key element of the Supervisor's role in Total Quality Project?

Securing active participation from those involved Signup and view all the answers

What is ISO 9001 known as?

Quality Management System Signup and view all the answers

Which aspect should be considered while studying the existing cultural pattern for Total Quality?

Analyzing areas requiring improvement Signup and view all the answers

How should Quality be built into products during manufacturing?

Building Quality into products during manufacturing Signup and view all the answers

What should be done to avoid surprises during the Total Quality Project?

Proper planning and preparation Signup and view all the answers

What is the aim when coordinating with various departments in Total Quality?

Balancing quality, cost, and production Signup and view all the answers

What is a key element to make Quality improvement projects successful in Total Quality?

Making use of available tools Signup and view all the answers

What is the main objective of Total Quality thinking?

To satisfy the needs and requirements of the customer Signup and view all the answers

Which of the following is NOT a major element of total quality systems?

Statistical Analysis Signup and view all the answers

What are the 'Seven Quality Management Tools'?

Pareto Analysis/Diagram, Cause & Effect Diagram, Scatter Diagram, Check Sheet, Histogram, Stratification, Process Control Signup and view all the answers

Which of the following is NOT a tool or concept used in Total Quality?

Total Quality Audit Signup and view all the answers

What is the power house of improvement in Total Quality activities?

Teamwork Signup and view all the answers

What is the essence of Total Quality thinking?

Customer perception Signup and view all the answers

What is the role of statistical and problem solving skills in Total Quality?

They are used in the right environment with various behavioural concepts Signup and view all the answers

What is the purpose of introducing Total Quality?

To engage everyone at all levels in the process Signup and view all the answers

What is the main objective of ISO 9001?

To consistently meet customer needs and expectations Signup and view all the answers

Which of the following is NOT a topic covered by the risk-based approach of ISO 9001?

Marketing strategy Signup and view all the answers

How many Quality Management Principles are outlined in ISO 9001?

7 Signup and view all the answers

Which of the following is NOT one of the 7 Quality Management Principles?

Cost optimization Signup and view all the answers

What is the purpose of monitoring and measurement in ISO 9001?

To ensure conformity of processes, products, and services Signup and view all the answers

What is the role of the 'Engagement of people' principle in ISO 9001?

To promote employee involvement and competence Signup and view all the answers

What is the importance of the 'Evidence-based decision making' principle in ISO 9001?

To promote data-driven decision making Signup and view all the answers

What does the 'Relationship management' principle in ISO 9001 focus on?

All of the above Signup and view all the answers

What is the primary purpose of adapting ISO 9001 in the Indian industry?

To meet European market requirements and boost exports Signup and view all the answers

What is the main focus of ISO 9001?

Establishing a minimum quality standard for international acceptance Signup and view all the answers

Which of the following is not a requirement of ISO 9001?

Certification to ISO 9001 Signup and view all the answers

Which of the following organizations can't benefit from using ISO 9001?

Organizations in over 170 countries Signup and view all the answers

What is the primary principle of ISO 9001 for ensuring customer satisfaction?

Strong customer focus Signup and view all the answers

Which of the following is not a business benefit of using ISO 9001?

Increased market share Signup and view all the answers

How many countries have organizations certified to ISO 9001?

Over 170 Signup and view all the answers

Which of the following is not a quality management principle explained in ISO's quality management principles?

Maximizing profits Signup and view all the answers

CH13-ICA-Total Quality Process - Introduction

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