Total Quality Management (TQM) by William Edwards Deming
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Questions and Answers

What is the main objective of Deming's 14-point methodology?

  • To increase dependence on mass inspection
  • To create a firm purpose for continual improvement of products and services (correct)
  • To achieve short-term profitability
  • To reduce employee participation

    • What is the primary focus of Deming's approach to quality?

  • Building quality into the product in the first place (correct)
  • Enhancing employee skills for quality control
  • Detection and correction of defects
  • Reducing the cost of production

    • According to Deming, what is the difficulty in defining quality?

  • Meeting customer requirements
  • Creating supplier partnerships
  • Enhancing employee skills
  • Translating future needs of the user into measurable characteristics (correct)

    • What is the primary goal of Deming's new philosophy?

    <p>To bring an end to the continued decline in the industry</p> Signup and view all the answers

    What is the recommended approach to quality according to Deming's 14-point methodology?

    <p>Building quality into the product and using statistical evidence</p> Signup and view all the answers

    What is the benefit of creating a supplier partnership, according to Deming?

    <p>Identifying and solving quality problems</p> Signup and view all the answers

    Who is responsible for defining the quality of a product or service?

    <p>The customer</p> Signup and view all the answers

    What is the focus of Deming's approach to TQM?

    <p>Creating an organizational system based on cooperation and learning</p> Signup and view all the answers

    Who is responsible for creating and communicating a vision for continuous improvement?

    <p>Top management</p> Signup and view all the answers

    What is the role of top management in quality management?

    <p>To lead the quality management process</p> Signup and view all the answers

    What should top management provide to employees according to Deming?

    <p>Clear standards for acceptable work and methods to achieve it</p> Signup and view all the answers

    Who is responsible for most quality problems according to Deming?

    <p>Top management</p> Signup and view all the answers

    What is the goal of creating a fear-free environment in an organization?

    <p>To allow everyone to contribute and work effectively</p> Signup and view all the answers

    Why do employees strive to satisfy their superiors?

    <p>Because they believe they might lose their jobs</p> Signup and view all the answers

    What is the purpose of breaking down barriers in an organization?

    <p>To improve communication and reciprocal trust</p> Signup and view all the answers

    What is the problem with using slogans and exhortations?

    <p>They create adversarial relationships</p> Signup and view all the answers

    What should replace numerical quotas and goals in an organization?

    <p>Statistical methods for continual improvement</p> Signup and view all the answers

    What is the goal of permitting pride of workmanship?

    <p>To eradicate annual merit ratings</p> Signup and view all the answers

    What was the purpose of quality councils according to the text?

    <p>To bring collectively professionals in the realm of quality for planned communication</p> Signup and view all the answers

    What did Dr. Juran assist the Japanese with after World War II?

    <p>Reconstruction processes</p> Signup and view all the answers

    What is the primary focus of quality planning?

    <p>Identifying customers' needs and expectations</p> Signup and view all the answers

    What is the purpose of quality control?

    <p>Creating standards and contrasting results with actual standards</p> Signup and view all the answers

    What is the main objective of quality improvement?

    <p>Using structured annual improvement projects and plans</p> Signup and view all the answers

    Who is known for introducing the concept of quality trilogies?

    <p>Dr. Joseph Juran</p> Signup and view all the answers

    What is a major issue in quality control activities according to Feigenbaum?

    <p>Human relation</p> Signup and view all the answers

    What is the concept developed by Feigenbaum that refers to wasted capacity in a company?

    <p>Hidden plant</p> Signup and view all the answers

    Who is recognized as the 'Father of Quality Circles'?

    <p>Kaoru Ishikawa</p> Signup and view all the answers

    What is the name of the diagram developed by Kaoru Ishikawa?

    <p>Ishikawa diagram</p> Signup and view all the answers

    What is quality according to Feigenbaum?

    <p>What fits the customer at the right price</p> Signup and view all the answers

    What did Kaoru Ishikawa champion in quality control?

    <p>The use of quality tools</p> Signup and view all the answers

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