Total Quality Management (TQM) Quiz
9 Questions
20 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the main goal of Total Quality Management (TQM)?

  • To provide on-demand products and services that customers will find valuable (correct)
  • To reduce the number of employees in an organization
  • To increase the number of products and services offered by an organization
  • To create a climate where employees can work from home

Which departments should improve their operations according to TQM?

  • Accounting and finance only
  • All departments (correct)
  • Only production
  • Sales and marketing only

What does TQM require executives to do?

  • Actively manage quality through funding, training, staffing, and goal setting (correct)
  • Ignore quality management
  • Outsource quality management
  • Passively manage quality

Who inspired the development of TQM?

<p>Armand V. Feigenbaum (C)</p> Signup and view all the answers

Which US federal agency employed TQM principles to develop its management style?

<p>The Environmental Protection Agency (C)</p> Signup and view all the answers

When did TQM peak as an academic subject?

<p>Around 1993 (C)</p> Signup and view all the answers

What caused the interest in TQM to fade in the 1990s?

<p>All of the above (C)</p> Signup and view all the answers

What is the current status of TQM?

<p>It is still practiced in various national quality awards worldwide (D)</p> Signup and view all the answers

What tools and techniques does TQM draw heavily on?

<p>Tools and techniques of quality control (A)</p> Signup and view all the answers

Flashcards

What is the main goal of Total Quality Management?

To provide on-demand products and services that customers appreciate.

Which departments should improve their operations according to TQM?

According to TQM, all departments should improve their operations to achieve the highest quality standards.

What does TQM require executives to do?

Executives play a crucial role in TQM by leading the effort through funding, training, staffing, and defining clear quality goals.

Who inspired the development of TQM?

Armand V. Feigenbaum, known as the father of total quality control, significantly influenced the development of TQM.

Signup and view all the flashcards

Which US federal agency employed TQM principles to develop its management style?

The Environmental Protection Agency (EPA) adopted TQM principles to guide its management style, focusing on achieving high-quality environmental performance.

Signup and view all the flashcards

When did TQM peak as an academic subject?

TQM reached its peak popularity as an academic subject around 1993, reflecting its growing influence in businesses and organizations.

Signup and view all the flashcards

What caused the interest in TQM to fade in the 1990s?

The interest in TQM faded in the 1990s due to several reasons, including the emergence of new quality management frameworks and the perceived complexity of implementing TQM.

Signup and view all the flashcards

What is the current status of TQM?

TQM principles are still widely practiced and recognized through national quality awards, highlighting its enduring relevance.

Signup and view all the flashcards

What tools and techniques does TQM draw heavily on?

TQM draws heavily on various tools and techniques of quality control, such as statistical process control and quality function deployment.

Signup and view all the flashcards

Study Notes

Total Quality Management (TQM) is an organization-wide effort to create a climate where employees continuously improve their ability to provide on-demand products and services that customers will find valuable. The approach emphasizes that departments in addition to production, such as sales and marketing, accounting and finance, engineering and design, should improve their operations. TQM requires executives to actively manage quality through funding, training, staffing, and goal setting. TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. The origins of TQM are uncertain, but it is inspired by Armand V. Feigenbaum's Total Quality Control and Kaoru Ishikawa's What Is Total Quality Control? The Japanese Way. In the 1980s, TQM took root in the US Federal Government, and the US Environmental Protection Agency's Underground Storage Tanks program employed TQM principles to develop its management style. TQM peaked as an academic subject around 1993, and its interest faded in the 1990s as ISO 9000, Lean manufacturing, and Six Sigma gained popularity. However, TQM still lives on in various national quality awards worldwide.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Description

Test your knowledge of Total Quality Management (TQM) in this quiz! Learn about the principles and practices of TQM, its origins, and how it has evolved over time. Explore the tools and techniques used in TQM, as well as its impact on various industries and organizations. Whether you're a business student or a quality management professional, this quiz will challenge your understanding of TQM and its role in creating value for customers. Get ready to put your knowledge to the test!

More Like This

Use Quizgecko on...
Browser
Browser