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Questions and Answers
What is the primary goal of Kaizen?
What is the primary goal of Kaizen?
Which of the following is NOT a common technique used in Kaizen?
Which of the following is NOT a common technique used in Kaizen?
What does a Cause-and-effect diagram help to identify?
What does a Cause-and-effect diagram help to identify?
Which tool is used to maintain equipment and prevent breakdowns?
Which tool is used to maintain equipment and prevent breakdowns?
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What type of chart is primarily used to show frequency distributions?
What type of chart is primarily used to show frequency distributions?
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What does quality of conformance primarily focus on?
What does quality of conformance primarily focus on?
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Which process is crucial for maintaining design standards in manufacturing?
Which process is crucial for maintaining design standards in manufacturing?
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In the context of brake pad manufacturing, what happens if a product is deemed non-conforming?
In the context of brake pad manufacturing, what happens if a product is deemed non-conforming?
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Which of the following is a primary concern of quality of performance?
Which of the following is a primary concern of quality of performance?
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What kind of tools are typically used to assess quality of performance?
What kind of tools are typically used to assess quality of performance?
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How is quality of conformance achieved during production?
How is quality of conformance achieved during production?
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Which characteristic does quality of performance most directly relate to?
Which characteristic does quality of performance most directly relate to?
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What is a significant outcome of investing in quality of conformance?
What is a significant outcome of investing in quality of conformance?
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What is the primary focus of quality assurance?
What is the primary focus of quality assurance?
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Which of the following describes a quality control activity?
Which of the following describes a quality control activity?
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Which type of quality relates to meeting customer needs through market research?
Which type of quality relates to meeting customer needs through market research?
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What aspect of a smartphone design can be classified as part of quality of design?
What aspect of a smartphone design can be classified as part of quality of design?
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What defines the performance standards for a smartphone according to the company?
What defines the performance standards for a smartphone according to the company?
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Which of the following best describes the difference between quality control and quality assurance?
Which of the following best describes the difference between quality control and quality assurance?
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What is the primary goal of Total Quality Management (TQM)?
What is the primary goal of Total Quality Management (TQM)?
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Which of the following is NOT an example of a quality assurance activity?
Which of the following is NOT an example of a quality assurance activity?
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In what way does TQM improve an organization's outputs?
In what way does TQM improve an organization's outputs?
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What characteristic is essential for ensuring the durability of a smartphone?
What characteristic is essential for ensuring the durability of a smartphone?
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What type of standards does TQM take into account?
What type of standards does TQM take into account?
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In what way does a user-friendly interface contribute to quality of design?
In what way does a user-friendly interface contribute to quality of design?
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Who is credited with introducing contemporary quality control that influenced TQM?
Who is credited with introducing contemporary quality control that influenced TQM?
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Which of the following is NOT a component of Total Quality Management?
Which of the following is NOT a component of Total Quality Management?
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What aspect does Total Quality Control primarily focus on?
What aspect does Total Quality Control primarily focus on?
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What was the significance of Shewhart's publication in 1931?
What was the significance of Shewhart's publication in 1931?
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Which of the following attributes contributes to the overall quality of a product or service?
Which of the following attributes contributes to the overall quality of a product or service?
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How does quality impact customer satisfaction?
How does quality impact customer satisfaction?
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What is a key benefit of reducing costs through quality management?
What is a key benefit of reducing costs through quality management?
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Which of the following describes quality control?
Which of the following describes quality control?
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What does the philosophy of Kaizen emphasize?
What does the philosophy of Kaizen emphasize?
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Why is building a reputation for quality important for a business?
Why is building a reputation for quality important for a business?
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Which statement best reflects the relationship between quality and employee morale?
Which statement best reflects the relationship between quality and employee morale?
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Which of the following is a key principle of Total Quality Management (TQM)?
Which of the following is a key principle of Total Quality Management (TQM)?
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What is a potential disadvantage of implementing Total Quality Management?
What is a potential disadvantage of implementing Total Quality Management?
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What competitive advantage can superior quality offer to a business?
What competitive advantage can superior quality offer to a business?
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In the context of TQM, what is 'Fact-Based Decision Making'?
In the context of TQM, what is 'Fact-Based Decision Making'?
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What aspect does quality NOT influence in a business's operations?
What aspect does quality NOT influence in a business's operations?
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Which of the following is NOT a principle of Kaizen?
Which of the following is NOT a principle of Kaizen?
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Which key figure is known for his association with TQM frameworks, including Deming's 14 Points?
Which key figure is known for his association with TQM frameworks, including Deming's 14 Points?
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What is a common misconception related to employee involvement in TQM?
What is a common misconception related to employee involvement in TQM?
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Why might a company face resistance when converting to TQM practices?
Why might a company face resistance when converting to TQM practices?
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Study Notes
Total Quality Management (TQM)
- Quality is about meeting or exceeding customer expectations in performance, reliability, durability, aesthetics, features, and customer service.
- Quality is crucial for customer satisfaction, loyalty, trust, positive reviews, competitive advantage, reduced costs (waste reduction, improved efficiency), enhanced reputation, and employee morale (pride, motivation).
- Quality control focuses on defect identification, adherence to requirements, and is product-oriented; performed after the product is developed. Examples include inspections, deliverable peer reviews, and testing.
- Quality assurance focuses on defect prevention, is process-oriented, and is generic; performed before the product is developed. Examples include process checklists, project audits, and methodology/standard development.
Quality Control vs Quality Assurance
- Quality control is product-oriented and focuses on finding defects.
- Quality assurance is process-oriented and focuses on preventing defects.
Quality Terms
- Quality control is the ongoing effort to maintain the reliability of achieving a desired outcome.
- Quality assurance is the planned or systematic action to ensure confidence that a product/service will meet quality requirements.
Types of Quality
- Quality of Design: Understanding customer needs through market research and sales analysis; collaboration between departments is key to specify cost and needed attributes in design.
- Quality of Conformance: Translating user-based characteristics into identifiable product attributes. Meeting specifications is crucial. It focuses on predictable dependability and uniformity at a cost that aligns with quality of design specifications.
- Quality of Performance: Organizing the manufacturing process to ensure product quality (adherence to specifications). Quality of performance is ascertained by factors like after-sales service, service calls, and consumer feedback.
Total Quality Management (TQM)
- TQM is an ongoing process of identifying and minimizing production defects, optimizing the supply chain, enhancing the customer experience, and ensuring employee training to a high standard.
- The goal is for every party to be responsible for the quality of the finished good or service.
History of TQM
- Originated with Walter A. Shewhart in the early 1900s with the Economic Control of Quality of Manufactured Products.
- Later improvements were made by Joseph M. Juran and W. Edwards Deming, who researched Japanese management practices. Deming's 14 Points, Seven Deadly Diseases of Management, and the Deming Wheel are prominent frameworks.
Kaizen (The Philosophy of Continuous Improvement)
- Kaizen is a Japanese philosophy of continuous improvement that focuses on incremental changes to improve efficiency, quality, and productivity.
- It involves the participation and contributions of every employee.
- Common techniques include 5S and just-in-time (JIT) inventory management.
TQM Tools
- Cause-and-effect diagrams (Ishikawa/fishbone charts): Analyzing causes of problems.
- Check sheets: Collecting and analyzing data.
- Control charts: Monitoring process changes over time.
- Histograms: Displaying frequency distributions.
- Pareto charts: Prioritizing significant factors.
- Scatter diagrams: Analyzing relationships between variables.
- Stratification: Separating data from various sources.
Total Productive Maintenance (TPM)
- A strategy to maintain equipment/machinery to prevent breakdowns and improve productivity.
Quality Circles
- Groups of employees who solve quality problems.
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Description
Explore the fundamentals of Total Quality Management (TQM) and the distinctions between quality control and quality assurance. This quiz covers aspects like customer satisfaction, defect identification, and process-oriented strategies essential for improving quality in products and services. Test your knowledge on how these concepts contribute to organizational success.
