F-REPA Repair, Maintenance and Alterations Part 1
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Questions and Answers

Who is responsible for maintaining their work facilities and informing their immediate supervisor when deficiencies are observed?

  • Company Officers/Support Division Captains
  • All TFS personnel (correct)
  • Facilities and Real Estate Division (FRED) of Corporate Services
  • Supervising Officer

    • What should TFS personnel do when they observe conditions that need to be resolved?

  • Contact the Facilities and Real Estate Division (FRED) directly
  • Call a City of Toronto authorized contractor
  • Inform their immediate supervisor (correct)
  • Initiate the repair process themselves

    • How should repairs to fire station equipment and facilities be initiated?

  • By submitting a written request to the Supervising Officer
  • Through a phone call to the Facilities and Real Estate Division (FRED)
  • Via email through the chain of command (correct)
  • By contacting a City of Toronto authorized contractor

    • What is the purpose of noting repairs and requests for repairs in a station log?

    <p>To ensure that all platoons are aware of the repairs and requests</p> Signup and view all the answers

    Who is authorized to perform repairs to fire stations and facilities or related components?

    <p>All of the above</p> Signup and view all the answers

    What is strictly prohibited for TFS staff?

    <p>Calling vendors directly</p> Signup and view all the answers

    What is the purpose of calling 338-FRED (3733) in a maintenance request?

    <p>To advise staff of a change in the urgency of a request</p> Signup and view all the answers

    What type of issue is classified as an Emergency Service (Level 1)?

    <p>A ruptured water line</p> Signup and view all the answers

    What is the response time for an Emergency Service (Level 1)?

    <p>Within 2 hours</p> Signup and view all the answers

    What type of issue is classified as an Urgent Service (Level 2)?

    <p>A minor lighting issue</p> Signup and view all the answers

    How do you place an Emergency (Level 1) Work Order Request?

    <p>By calling 338-FRED (3733) and selecting to speak to a representative</p> Signup and view all the answers

    What is the purpose of 388-FRED Services?

    <p>To provide a range of maintenance services, including heating and cooling problems and electrical issues</p> Signup and view all the answers

    What is an example of a Level 1 event?

    <p>A failure of the heating system</p> Signup and view all the answers

    What is the response time for an Urgent Service (Level 2)?

    <p>Within 48 hours</p> Signup and view all the answers

    Study Notes

    Purpose and Responsibility

    • The Standard Operating Guideline (SOG) provides guidelines for the repair, maintenance, and alteration of Toronto Fire Services (TFS) fire stations and facilities.
    • All TFS personnel are responsible for maintaining their work facilities and reporting deficiencies to their immediate supervisor.
    • Company Officers/Support Division Captains are responsible for reporting deficiencies or initiating recommendations for upgrades.
    • Facilities and Real Estate Division (FRED) of Corporate Services manages all TFS facilities.

    Guidelines

    • TFS personnel must conduct routine maintenance (e.g., changing lightbulbs) and report any deficiencies to a Supervising Officer.
    • Repairs to fire station equipment and facilities must be initiated through the chain of command via email.
    • All repairs and requests for repairs must be noted in a station log, accessible by all platoons, to avoid duplicate requests.
    • TFS personnel are not authorized to conduct major repairs to equipment or components of equipment.

    388-FRED Services

    • 388-FRED Services include maintenance services for heating or cooling problems, dripping faucets, electrical issues, roofing issues, and more.
    • If a request becomes urgent, personnel should call 338-FRED (3733) and advise the staff of the changing needs and circumstances.

    Maintenance Service Levels and Response Times

    • Level 1 (Emergency Services) events create a major safety hazard that interrupts building operations or reduces progress or activities, with a response time of within two hours or immediate response depending on the severity.
    • Examples of Level 1 events include ruptured water lines, failure of any utility, serious fire, health, or safety hazards, inability to secure building, elevator failure, clogged sewers, and more.
    • To place an EMERGENCY (Level 1) WORK ORDER REQUEST, personnel should call 338-FRED (3733) and select to speak to a representative.
    • Level 2 (Urgent Service) events are disruptive but do not present an immediate threat to health or safety, with a response time of within 48 hours.
    • Examples of Level 2 events include repair of water leaks, minor lighting issues, graffiti removal, and more.
    • To place an URGENT (Level 2) WORK ORDER REQUEST, personnel should call 338-FRED (3733) and select to speak to a representative.

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    Description

    Guidelines for Toronto Fire Services personnel on maintenance, repair, and alteration of fire stations and facilities. Covers responsibilities for maintaining work facilities and reporting deficiencies.

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