F-REPA Repair, Maintenance and Alterations Part 1

14 Questions

Who is responsible for maintaining their work facilities and informing their immediate supervisor when deficiencies are observed?

All TFS personnel

What should TFS personnel do when they observe conditions that need to be resolved?

Inform their immediate supervisor

How should repairs to fire station equipment and facilities be initiated?

Via email through the chain of command

What is the purpose of noting repairs and requests for repairs in a station log?

To ensure that all platoons are aware of the repairs and requests

Who is authorized to perform repairs to fire stations and facilities or related components?

All of the above

What is strictly prohibited for TFS staff?

Calling vendors directly

What is the purpose of calling 338-FRED (3733) in a maintenance request?

To advise staff of a change in the urgency of a request

What type of issue is classified as an Emergency Service (Level 1)?

A ruptured water line

What is the response time for an Emergency Service (Level 1)?

Within 2 hours

What type of issue is classified as an Urgent Service (Level 2)?

A minor lighting issue

How do you place an Emergency (Level 1) Work Order Request?

By calling 338-FRED (3733) and selecting to speak to a representative

What is the purpose of 388-FRED Services?

To provide a range of maintenance services, including heating and cooling problems and electrical issues

What is an example of a Level 1 event?

A failure of the heating system

What is the response time for an Urgent Service (Level 2)?

Within 48 hours

Study Notes

Purpose and Responsibility

The Standard Operating Guideline (SOG) provides guidelines for the repair, maintenance, and alteration of Toronto Fire Services (TFS) fire stations and facilities.
All TFS personnel are responsible for maintaining their work facilities and reporting deficiencies to their immediate supervisor.
Company Officers/Support Division Captains are responsible for reporting deficiencies or initiating recommendations for upgrades.
Facilities and Real Estate Division (FRED) of Corporate Services manages all TFS facilities.

Guidelines

TFS personnel must conduct routine maintenance (e.g., changing lightbulbs) and report any deficiencies to a Supervising Officer.
Repairs to fire station equipment and facilities must be initiated through the chain of command via email.
All repairs and requests for repairs must be noted in a station log, accessible by all platoons, to avoid duplicate requests.
TFS personnel are not authorized to conduct major repairs to equipment or components of equipment.

388-FRED Services

388-FRED Services include maintenance services for heating or cooling problems, dripping faucets, electrical issues, roofing issues, and more.
If a request becomes urgent, personnel should call 338-FRED (3733) and advise the staff of the changing needs and circumstances.

Maintenance Service Levels and Response Times

Level 1 (Emergency Services) events create a major safety hazard that interrupts building operations or reduces progress or activities, with a response time of within two hours or immediate response depending on the severity.
Examples of Level 1 events include ruptured water lines, failure of any utility, serious fire, health, or safety hazards, inability to secure building, elevator failure, clogged sewers, and more.
To place an EMERGENCY (Level 1) WORK ORDER REQUEST, personnel should call 338-FRED (3733) and select to speak to a representative.
Level 2 (Urgent Service) events are disruptive but do not present an immediate threat to health or safety, with a response time of within 48 hours.
Examples of Level 2 events include repair of water leaks, minor lighting issues, graffiti removal, and more.
To place an URGENT (Level 2) WORK ORDER REQUEST, personnel should call 338-FRED (3733) and select to speak to a representative.