6.5 Time-Off Management Quiz

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What happens to time-off requests that meet the conditions defined in time-off plans?

They are denied automatically.

They require manual approval.

They are put on hold indefinitely.

They are auto-approved. (correct)

Which of the following is NOT a pending status for time-off requests?

Pending Waitlisted

Pending - Outside Shift

Pending - Invalid Duration

Pending - Awaiting Manager Approval (correct)

What is required for administrators to receive alerts for manual intervention on time-off requests?

Special training in approval processes

Permissions from the HR department

Workforce Management > Time-Off Request > Notify (correct)

Admin level access in Genesys Cloud

Which feature allows administrators to view the number of requests in different categories?

Header Summary Signup and view all the answers

Which filtering option is NOT available for managing time-off requests?

Filter by location Signup and view all the answers

What does the 'Is Paid' column indicate in time-off requests?

If the request is for paid leave Signup and view all the answers

What action should an administrator take to directly add a day off for agents?

Manually enter the details for the day off Signup and view all the answers

When requests are waitlisted, what does this indicate?

No auto-approval rule configured for the request Signup and view all the answers

What does the 'Pending - Invalid Duration' status indicate about a time-off request?

The requested time-off duration does not align with the agent's schedule. Signup and view all the answers

Which of the following best describes the 'Pending Waitlisted' status?

The request does not have an auto-approval rule configured. Signup and view all the answers

What must be true for a request to be auto-approved?

The request must comply with predefined conditions in the time-off plan. Signup and view all the answers

How can administrators customize their view of time-off requests?

By moving, hiding, or resetting columns in the requests page. Signup and view all the answers

Which status would indicate that a time-off request is expired due to the waitlist window closing?

Pending - Waitlist Window Closed Signup and view all the answers

What information is conveyed by the 'Is Paid' column in the time-off requests?

Whether the requested leave is compensated financially. Signup and view all the answers

Which of the following best describes the 'Admin Notifications' feature?

It sends alerts when manual intervention is necessary for certain requests. Signup and view all the answers

What function does the 'Sort' feature serve in managing time-off requests?

To organize requests by various criteria such as agent name or date. Signup and view all the answers

What does the 'Pending - Outside Shift' status indicate about a time-off request?

The request does not comply with the agent's shift plan. Signup and view all the answers

Which option represents a feature that allows administrators to view requests by different statuses?

Header Summary Signup and view all the answers

When a time-off request is listed as 'Pending - Waitlist Window Closed,' what does this mean?

The requested time off has expired because the waitlist period has ended. Signup and view all the answers

What does the 'Auto-Approval Workflow' help with in managing time-off requests?

It automatically approves requests that meet predefined conditions. Signup and view all the answers

Which function does the 'Filters' option provide to administrators managing time-off requests?

It enables filtering requests by specific intervals and conditions. Signup and view all the answers

Which category would not be found in the header summary of time-off requests?

Pending Processing Signup and view all the answers

Which permission is necessary for administrators to receive alerts for manual intervention on time-off requests?

Workforce Management > Time-Off Request > Notify Signup and view all the answers

What does the 'Waitlisted Position' column indicate in the time-off requests?

The position of the request in the waitlist if auto-approval is not applied. Signup and view all the answers