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6.2 Genesys Cloud Time-Off Management Quiz

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6.2 Genesys Cloud Time-Off Management Quiz

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What is the primary function of the Auto-Approval Engine in Genesys Cloud's time-off management system?

Automatically schedules time-off requests for agents.

Approves requests that meet specific criteria set in time-off plans. (correct)

Manually processes all time-off requests submitted by agents.

Notifies agents of their time-off request status immediately.

What happens to time-off requests that do not meet the conditions set in the time-off plans?

They are automatically denied by the system.

They are marked as Pending for further evaluation. (correct)

They are sent back to the agent for revision.

They are approved by default.

Which step is considered foundational in configuring the auto-approval process for time-off management?

Activating the auto-approval feature.

Notifying administrators of pending requests.

Adding time-off limits for agents. (correct)

Setting up time-off plans and activity codes.

Who is responsible for approving or denying pending time-off requests?

<p>Administrators with appropriate permissions.</p> Signup and view all the answers

What is the purpose of associating Time Off activity codes with time-off limits?

<p>To facilitate structured tracking and enforcement of time-off requests.</p> Signup and view all the answers

6.2 Genesys Cloud Time-Off Management Quiz

Choose a study mode

Podcast

Questions and Answers

What is the primary function of the Auto-Approval Engine in Genesys Cloud's time-off management system?

What happens to time-off requests that do not meet the conditions set in the time-off plans?

Which step is considered foundational in configuring the auto-approval process for time-off management?

Who is responsible for approving or denying pending time-off requests?

What is the purpose of associating Time Off activity codes with time-off limits?

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