Podcast
Questions and Answers
What is the primary function of the Auto-Approval Engine in Genesys Cloud's time-off management system?
What is the primary function of the Auto-Approval Engine in Genesys Cloud's time-off management system?
- Automatically schedules time-off requests for agents.
- Approves requests that meet specific criteria set in time-off plans. (correct)
- Manually processes all time-off requests submitted by agents.
- Notifies agents of their time-off request status immediately.
What happens to time-off requests that do not meet the conditions set in the time-off plans?
What happens to time-off requests that do not meet the conditions set in the time-off plans?
- They are automatically denied by the system.
- They are marked as Pending for further evaluation. (correct)
- They are sent back to the agent for revision.
- They are approved by default.
Which step is considered foundational in configuring the auto-approval process for time-off management?
Which step is considered foundational in configuring the auto-approval process for time-off management?
- Activating the auto-approval feature.
- Notifying administrators of pending requests.
- Adding time-off limits for agents. (correct)
- Setting up time-off plans and activity codes.
Who is responsible for approving or denying pending time-off requests?
Who is responsible for approving or denying pending time-off requests?
What is the purpose of associating Time Off activity codes with time-off limits?
What is the purpose of associating Time Off activity codes with time-off limits?
Flashcards
Time Off Limits
Time Off Limits
Define the maximum number of hours agents can request time off on a particular date.
Time Off Plans
Time Off Plans
Organize time-off requests by associating them with predefined rules and restrictions for approval.
Auto-Approval Engine
Auto-Approval Engine
Automatically approve time-off requests that meet all the conditions established in the time-off plans and limits.
Auto-Approval Workflow
Auto-Approval Workflow
Signup and view all the flashcards
Time Off Limits
Time Off Limits
Signup and view all the flashcards
