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6.2 Genesys Cloud Time-Off Management Quiz

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6.2 Genesys Cloud Time-Off Management Quiz

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Questions and Answers

What is the primary function of the Auto-Approval Engine in Genesys Cloud's time-off management system?

Automatically schedules time-off requests for agents.

Approves requests that meet specific criteria set in time-off plans. (correct)

Manually processes all time-off requests submitted by agents.

Notifies agents of their time-off request status immediately.

What happens to time-off requests that do not meet the conditions set in the time-off plans?

They are automatically denied by the system.

They are marked as Pending for further evaluation. (correct)

They are sent back to the agent for revision.

They are approved by default.

Which step is considered foundational in configuring the auto-approval process for time-off management?

Activating the auto-approval feature.

Notifying administrators of pending requests.

Adding time-off limits for agents. (correct)

Setting up time-off plans and activity codes.

Who is responsible for approving or denying pending time-off requests?

<p>Administrators with appropriate permissions. (A)</p> Signup and view all the answers

What is the purpose of associating Time Off activity codes with time-off limits?

<p>To facilitate structured tracking and enforcement of time-off requests. (B)</p> Signup and view all the answers

Flashcards

Time Off Limits

Define the maximum number of hours agents can request time off on a particular date.

Time Off Plans

Organize time-off requests by associating them with predefined rules and restrictions for approval.

Auto-Approval Engine

Automatically approve time-off requests that meet all the conditions established in the time-off plans and limits.

Auto-Approval Workflow

An automated process that evaluates time-off requests against predefined rules, resulting in either automatic approval or a pending status.

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Time Off Limits

The fundamental step in setting up auto-approval for managing agent time-off.

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6.2 Genesys Cloud Time-Off Management Quiz

Choose a study mode

Podcast

Questions and Answers

What is the primary function of the Auto-Approval Engine in Genesys Cloud's time-off management system?

What happens to time-off requests that do not meet the conditions set in the time-off plans?

Which step is considered foundational in configuring the auto-approval process for time-off management?

Who is responsible for approving or denying pending time-off requests?

What is the purpose of associating Time Off activity codes with time-off limits?

Flashcards

Time Off Limits

Time Off Plans

Auto-Approval Engine

Auto-Approval Workflow

Time Off Limits

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