6.4 Time-Off Plans in Genesys Cloud

<p>Using descriptive names and activity codes (D)</p> Signup and view all the answers

<p>Set auto-approval rules (C)</p> Signup and view all the answers

<p>They help define auto-approval rules for agent requests. (C)</p> Signup and view all the answers

<p>Management of time-off request scalability. (B)</p> Signup and view all the answers

<p>It automatically approves requests exceeding limits. (A)</p> Signup and view all the answers

<p>If the plan is currently in use. (D)</p> Signup and view all the answers

<p>250 time-off plans. (A)</p> Signup and view all the answers

<p>Each plan can independently determine paid or unpaid status. (C)</p> Signup and view all the answers

<p>They are used for associating time-off requests with limits. (A)</p> Signup and view all the answers

<p>It helps organize views by clicking column headers. (C)</p> Signup and view all the answers

<p>Align the settings with operational requirements (D)</p> Signup and view all the answers

<p>Regular updates help keep information current (B)</p> Signup and view all the answers

<p>Associate one or more activity codes (D)</p> Signup and view all the answers

<p>Keep names simple and clear for better understanding (D)</p> Signup and view all the answers

<p>The set time-off limits before creating plans (A)</p> Signup and view all the answers

<p>To classify agent absences and streamline request processes (B)</p> Signup and view all the answers

<p>Always Allow (D)</p> Signup and view all the answers

<p>The associated activity code within the time-off plan (A)</p> Signup and view all the answers

<p>Customization Options (C)</p> Signup and view all the answers

<p>250 (D)</p> Signup and view all the answers

<p>If the request will reduce the time-off balance (D)</p> Signup and view all the answers

<p>All requests must be manually reviewed and approved (A)</p> Signup and view all the answers

<p>Manual staff training sessions (D)</p> Signup and view all the answers

A process that allows you to manage time off requests automatically based on predetermined rules.

A set of rules that define the conditions under which an employee can take time off.

A custom plan that determines the type of time off an employee can take, like vacation or sick leave.

A way to organize different reasons for taking time off, like vacation, sick leave, or personal leave.

Making sure that the information on the time-off plan is up-to-date.

A code assigned to specific types of time off, such as vacation, sick leave, or personal leave, allowing you to track different types of absences.

A setting within a Time-Off Plan that determines whether or not time-off requests are counted against the employee's total allotted time-off.

An automated process where eligible time-off requests are approved automatically, eliminating manual intervention.

Time-off plans allow you to decide whether requests associated with a plan are treated as paid or unpaid leave.

A setting within a Time-Off Plan that controls whether the plan is currently active or inactive, impacting its use for time-off requests.

Within a Time-Off Plan, you can associate multiple activity codes, allowing you to manage diverse time-off types under a single plan.

Allows you to decide whether time off in a plan is paid or unpaid.

This feature allows you to automate time-off request approval based on defined conditions, streamlining administrative processes.

You can create up to 250 time-off plans per management unit, each capable of handling various time-off types.

This feature allows you to assign specific activity codes to each time-off plan, providing structure and detailed tracking of different types of absences.

This feature allows you to manage what information is displayed and in what order. You can personalize your view to prioritize the data you need.

The Management Unit Selector allows you to filter which time-off plans are shown based on the selected unit.