Podcast
Questions and Answers
What is the first step in creating a time-off plan?
What is the first step in creating a time-off plan?
- Access Time-Off Plans page (correct)
- Save the plan
- Set auto-approval rules
- Define plan details
Which of the following is NOT a type of auto-approval rule that can be set when creating a time-off plan?
Which of the following is NOT a type of auto-approval rule that can be set when creating a time-off plan?
- Always Allow
- Full Automation (correct)
- Never Allow
- Conditional Approval
What should be reviewed before creating a time-off plan?
What should be reviewed before creating a time-off plan?
- Management unit budgets
- Employee performance evaluations
- Time-off limits (correct)
- Payment history for employees
Which practice is recommended for categorizing absences in time-off plans?
Which practice is recommended for categorizing absences in time-off plans?
What is an important step after defining the details of a time-off plan?
What is an important step after defining the details of a time-off plan?
What is one key benefit of time-off plans in Genesys Cloud?
What is one key benefit of time-off plans in Genesys Cloud?
Which of the following is NOT a feature of time-off plans?
Which of the following is NOT a feature of time-off plans?
How does the 'Always Allow' auto-approval rule function?
How does the 'Always Allow' auto-approval rule function?
In the time-off plans interface, what does the 'Active' column indicate?
In the time-off plans interface, what does the 'Active' column indicate?
What is the maximum number of time-off plans that can be created per management unit?
What is the maximum number of time-off plans that can be created per management unit?
When configuring time-off plans, what decision must be made regarding whether requests count as paid time?
When configuring time-off plans, what decision must be made regarding whether requests count as paid time?
What role do time-off activity codes play in time-off plans?
What role do time-off activity codes play in time-off plans?
What capability does the 'Sorting and Filtering' feature provide in the time-off plans interface?
What capability does the 'Sorting and Filtering' feature provide in the time-off plans interface?
What should you consider when setting auto-approval rules for time-off plans?
What should you consider when setting auto-approval rules for time-off plans?
Which statement about the Time-Off Plans page is true regarding updates?
Which statement about the Time-Off Plans page is true regarding updates?
When defining plan details for a time-off plan, what must be chosen after naming the plan?
When defining plan details for a time-off plan, what must be chosen after naming the plan?
What is considered a best practice for categorizing absences in time-off plans?
What is considered a best practice for categorizing absences in time-off plans?
What aspect should be regularly reviewed to avoid issues when using conditional auto-approval in time-off plans?
What aspect should be regularly reviewed to avoid issues when using conditional auto-approval in time-off plans?
What is the purpose of time-off plans in managing agent absences?
What is the purpose of time-off plans in managing agent absences?
Which auto-approval rule allows requests to be processed without any conditions?
Which auto-approval rule allows requests to be processed without any conditions?
What determines if a time-off request counts as paid time?
What determines if a time-off request counts as paid time?
Which feature allows users to customize their view of the time-off plans page?
Which feature allows users to customize their view of the time-off plans page?
How many time-off plans can be created within a single management unit?
How many time-off plans can be created within a single management unit?
What does the 'Count Against Time-Off Limit' column indicate?
What does the 'Count Against Time-Off Limit' column indicate?
What occurs when a time-off request is categorized as 'Never Allow'?
What occurs when a time-off request is categorized as 'Never Allow'?
Which of the following features does NOT streamline the time-off request process?
Which of the following features does NOT streamline the time-off request process?
Flashcards
Auto-Approval Rules
Auto-Approval Rules
A process that allows you to manage time off requests automatically based on predetermined rules.
Time-Off Limits
Time-Off Limits
A set of rules that define the conditions under which an employee can take time off.
Time-Off Plan
Time-Off Plan
A custom plan that determines the type of time off an employee can take, like vacation or sick leave.
Activity Codes
Activity Codes
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Refresh Time-Off Plans Page
Refresh Time-Off Plans Page
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Time-Off Activity Code
Time-Off Activity Code
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Count Against Time-Off Limit
Count Against Time-Off Limit
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Auto-Approval
Auto-Approval
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Paid or Unpaid Time
Paid or Unpaid Time
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Plan Activation
Plan Activation
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Multiple Activity Codes
Multiple Activity Codes
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Paid Time-Off
Paid Time-Off
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Auto-Approval Rules (in Time-Off Plans)
Auto-Approval Rules (in Time-Off Plans)
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Time-Off Plan Scalability
Time-Off Plan Scalability
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Assigning Activity Codes to Plans
Assigning Activity Codes to Plans
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Customizing the Time-Off Plans Page (UI)
Customizing the Time-Off Plans Page (UI)
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Management Unit Selector
Management Unit Selector
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