6.3

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What is the primary purpose of time-off management in MehGivePlus?

To allow agents to take sick leave only

To monitor attendance without considering staff needs

To balance agent needs and maintain service levels (correct)

To restrict agents from taking vacations

How are time-off limits defined in MehGivePlus?

Configured only once per year

At the agent level

In increments of 4 hours (correct)

In increments of 2 hours

Which statement accurately describes the auto-approval integration in time-off management?

Auto-approval rules only apply during weekends

Management unit's time zone governs the auto-approval limits (correct)

Auto-approval is available only for vacation requests

Limits for auto-approval are based on the agent's time zone

What can you do with the columns and data display on the Time-Off Limits page?

Sort and filter the data displayed (A) Signup and view all the answers

What action can you take to change your view of the Time-Off Limits columns?

Hide/show columns and rearrange their placement (D) Signup and view all the answers

When setting time-off limits, which of the following steps is NOT part of the process?

Notify all agents of new limits via email (C) Signup and view all the answers

How can you view time-off limits for different time frames?

By selecting a pre-defined date range (D) Signup and view all the answers

What does the three-dot menu in the column header allow users to do?

Customize the view by hiding or showing columns (A) Signup and view all the answers

Time-Off Limits

A key feature of MehGivePlus Time-Off Management that allows for setting limitations on the amount of time-off agents within a specific management unit can take during a given day.

Management Unit Level

Time-Off Limits are configured based on the specific management unit where the agents work. This allows for tailored restrictions based on team size, workload, and operational needs.

4-Hour Increments

The system allows to define minimum and maximum time-off limits in increments of 4 hours. This ensures a structured approach to scheduling and supports efficient planning.

Auto-Approval Integration

Once defined, time-off limits trigger automatic approval rules. This optimizes the process and avoids manual review for common scenarios.

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Time Zone Consideration

Time-Off Limits apply to the entire management unit's time zone, whereas agents view the requests in their own time zones. This consideration ensures consistency and avoids confusion.

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