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8 Questions

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6.3

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Questions and Answers

What is the primary purpose of time-off management in MehGivePlus?

To allow agents to take sick leave only

To monitor attendance without considering staff needs

To balance agent needs and maintain service levels (correct)

To restrict agents from taking vacations

How are time-off limits defined in MehGivePlus?

Configured only once per year

At the agent level

In increments of 4 hours (correct)

In increments of 2 hours

Which statement accurately describes the auto-approval integration in time-off management?

Auto-approval rules only apply during weekends

Management unit's time zone governs the auto-approval limits (correct)

Auto-approval is available only for vacation requests

Limits for auto-approval are based on the agent's time zone

What can you do with the columns and data display on the Time-Off Limits page?

Sort and filter the data displayed Signup and view all the answers

What action can you take to change your view of the Time-Off Limits columns?

Hide/show columns and rearrange their placement Signup and view all the answers

When setting time-off limits, which of the following steps is NOT part of the process?

Notify all agents of new limits via email Signup and view all the answers

How can you view time-off limits for different time frames?

By selecting a pre-defined date range Signup and view all the answers

What does the three-dot menu in the column header allow users to do?

Customize the view by hiding or showing columns Signup and view all the answers

6.3