Crisis Cycle Model Quiz & Flashcards for Conflict Resolution

Questions and Answers

What are setting events?

When people overreact to the usual things in their environment.

The Mandt system teaches that behavior is what people ___ to get and/or get away from something, someone or someplace.

use

What do caregivers provide when managing themselves?

A role model

Striving for a ____ outcome resolves conflict in a way that builds relationships.

win-win Signup and view all the answers

What is meant by baseline in the context of relationships?

Engage; support them in what they are doing. Signup and view all the answers

What should be done to address stimulus triggers?

Listen; identify and remove stimulus or person from the stimulus. Signup and view all the answers

What is the primary response during escalation?

Engage; offer options from baseline. Signup and view all the answers

What is the recommended response during a crisis?

Protect; least amount of interaction needed for safety. Signup and view all the answers

During de-escalation, what should caregivers do?

Engage; structure the cooling off period. Signup and view all the answers

What is emphasized during stabilization?

Listen; actively listen, establish consequences. Signup and view all the answers

What does the hierarchy of needs include?

Basic human needs, safety and security, healthy relationships, achievement, self-actualization. Signup and view all the answers

What is post-crisis drain?

Listen; observe and support. Signup and view all the answers

What are characteristics of a healthy relationship?

Dignity, respect, honesty, kindness. Signup and view all the answers

To actively listen to someone who is talking with you, you should ___.

Relax yourself Signup and view all the answers

Why is debriefing after a significant incident important?

It can help find factors that may prevent the need for restraint in the future. Signup and view all the answers

What are effective responses when someone begins to escalate?

Remove the stimulus to redirect Janice to the stabilization phase. Signup and view all the answers

What is anger characterized as?

A secondary emotion, not a primary emotion. Signup and view all the answers

When someone is escalating, we should focus on inviting them to ___...

de-escalate Signup and view all the answers

What is emphasized in Haim Gonott's quote about our role at work?

It is my responses that decide if a situation escalates or de-escalates. Signup and view all the answers

What is recommended when touching another person for communication?

Touch only when necessary. Signup and view all the answers

Which one of the following methods is most likely to get other people to cooperate with you?

True Signup and view all the answers

What may cause a person to become stimulated or escalated?

Something internal, external, or an inability to communicate effectively. Signup and view all the answers

What should caregivers be aware of when working with individuals with trauma histories?

How trauma history can shape behavior. Signup and view all the answers

What can individuals with healthy relationships do?

See mistakes as mistakes. Signup and view all the answers

Why can teams succeed?

My weaknesses and your strengths complement each other. Signup and view all the answers

When should we address conflict using the crisis cycle model?

In the stimulus trigger phase. Signup and view all the answers

What should you do when seeking permission to assist someone?

Always ask permission if you will be closer than one arm's length. Signup and view all the answers

People with significant communication impairments should be understood as often...

They have a better ability to understand others than communicate. Signup and view all the answers

In order to understand the problems that separate us, we need to check perceptions with each other. We should...

Understand that our perceptions are unique to us. Signup and view all the answers

What is assertive and authentic communication?

Standing up for yourself while respecting others. Signup and view all the answers

What does achievement refer to?

Meeting personal goals. Signup and view all the answers

What indicates healthy relationships?

Resolving issues amicably. Signup and view all the answers

What does safety and security refer to?

Protective behaviors in relationships. Signup and view all the answers

What is a basic human need?

Seeking warmth and comfort. Signup and view all the answers

Match the RADAR components with their meanings:

Recognize = Use your senses to determine that something has changed. Assess = Analyze what is happening to people and the environment around you. Decide = Determine how to respond to what is happening. Act = Verbal, physical response to a situation. Review results = Look back at the outcome to determine what works well. Signup and view all the answers

Study Notes

The Mandt System Overview

Setting Events: Situations where individuals overreact to typical environmental stimuli.
Behavior Purpose: Behavior serves to gain or escape from something, someone, or a situation.
Caregiver Self-Management: Caregivers must choose their behaviors, affirm feelings, model stress management, and create safe environments.

Conflict Resolution

Win-Win Outcome: Focus on resolving conflicts in ways that strengthen relationships.
Compromise: A form of resolution that retains relationships while meeting some needs.

Understanding Behavior Patterns

Baseline Behavior: Identifying baseline activities that individuals enjoy can support engagement and stability.
Stimulus Triggers: Recognizing behaviors such as verbal statements that indicate rising tension helps in managing responses.
Escalation Phases:
- Lower Phase: Individuals may pace and vocalize; caregivers can provide options to de-escalate.
- Higher Phase: Increased intensity; setting behavioral expectations can aid in redirecting actions.

Crisis and De-escalation

Crisis Management: Maintaining safety with minimal interaction during intense moments.
De-escalation Techniques: Engaging individuals during cooling-off periods promotes recovery and communication.

Stability and Healthy Relationships

Stabilization: Post-crisis, active listening aids in processing emotions and establishing accountability.
Healthy Relationship Traits: Dignity, respect, honesty, and kindness are foundational characteristics.

Listening and Communication Skills

Active Listening: Involves relaxation, honoring the speaker, and observing cues.
Debriefing Importance: Analyzing incidents can uncover factors that reduce future conflicts and improve strategies.

Managing Emotional Responses

Redirecting Escalation: Removing stimulus can help stabilize individuals.
Nature of Anger: Recognized as a secondary emotion often intertwined with fear or frustration.

Building Trust in Caregiving

Trauma-Informed Care: Understanding trauma’s impact on behavior aids in building trust with individuals.
Learning from Mistakes: Healthy relationships foster open discussions about errors, avoiding blame.

Team Dynamics

Complementary Strengths: Team success stems from each member's diverse skills and mutual support.

Conflict and Perception

Addressing Conflict Early: Intervening during stimulus triggers minimizes emotional escalation.
Perception Checking: Comparing personal perceptions can clarify misunderstandings.

Assertive Communication

Balanced Communication: Striking a balance between assertiveness and respect for others’ rights encourages healthy exchanges.

Needs Hierarchy

Hierarchy of Needs: Fundamental needs include safety, relationships, achievement, and self-actualization.

RADAR Model

RADAR Steps: Recognize changes, Assess environments, Decide on responses, Act accordingly, Review outcomes for effectiveness.

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Description

Test your knowledge of key concepts from The Mandt System. This quiz covers terms and definitions essential for understanding the system's principles. Perfect for caregivers and those interested in behavior management.

The Mandt System Flashcards