MANDT Crisis Cycle Quiz and Flashcards for Training

Questions and Answers

When people overreact to the usual things in their environments they likely experienced a ___

setting event

When staff members manage themselves, they affirm their feelings and _ their behaviors. They act as _ models and teach how to manage stress.

choose, role

The ultimate goal of The Mandt System is to build healthy relationships in the workplace. By doing so, we can help organizations create workplace cultures in which people can say, 'In this_and with these_I feel safe.'

place, people

Striving for a _ outcome resolves conflict in a way that builds relationships; a _ may maintain relationships.

win-win, compromise Signup and view all the answers

What phase of the crisis cycle is characterized by doing something enjoyable, like reading, listening to music, or working on a puzzle?

Baseline Signup and view all the answers

What phase of the crisis cycle occurs when someone begins to mumble under their breath and their body becomes tense due to past conflicts?

Stimulation or Trigger Signup and view all the answers

During which phase of the crisis cycle does Nancy begin to raise her voice and show threats while feeling anxious?

Escalation Signup and view all the answers

What phase of crisis is characterized by verbal threats and scratching or pinching oneself?

Crisis Signup and view all the answers

During which phase does Nancy breathe deeply and is no longer making threats?

De-escalation Signup and view all the answers

What phase is indicated when Nancy's behavior returns to normal, and her voice is no longer quavering?

Stabilization Signup and view all the answers

What phase occurs when Nancy is tired and her appearance is in disarray?

Post-Crisis Drain Signup and view all the answers

Which of the following are characteristics of a healthy relationship? (Select all that apply)

Honesty Signup and view all the answers

Study Notes

Key Concepts in MANDT Training

Overreactions to environmental stimuli indicate a setting event.
Self-management by staff involves affirming feelings and choosing behaviors, serving as role models to teach stress management.

Goals of The Mandt System

The primary aim is to foster healthy workplace relationships.
Cultural environment where individuals can express feeling safe in their place and with the people around them.

Conflict Resolution

A win-win outcome creates conflict resolution that enhances relationships.
A compromise might help maintain relationships, but may not achieve a win-win scenario.

Crisis Cycle Stages and Responses

Baseline: Individuals engage in calming activities (e.g., reading, music) and should be supported in these actions.
Stimulation/Trigger: Past conflicts lead to tension; removal from triggers is crucial.
Escalation: If unchecked, individuals may express anxiety and aggression; it’s important to offer options and set clear expectations.
Crisis: Characterized by aggressive behavior; staff should use minimal interaction necessary for safety.
De-escalation: Involves individuals regaining composure; structured cooling-off activities are beneficial.
Stabilization: Return to normal behavior; active listening is essential during this phase.
Post-Crisis Drain: Individuals may show signs of fatigue and disarray; observation and support are important.

Characteristics of Healthy Relationships

Healthy relationships are marked by dignity, respect, honesty, and kindness.
Fear is not a characteristic of a healthy relationship.

Description

This quiz covers the essential concepts of the MANDT System, focusing on how to manage workplace relationships, conflict resolutions, and crisis cycle stages. It emphasizes self-management, the importance of creating a safe environment, and effective communication strategies for promoting healthy interactions. Test your understanding of these pivotal elements in fostering a supportive workplace culture.