Podcast
Questions and Answers
When people overreact to the usual things in their environments they likely experienced a ___
When people overreact to the usual things in their environments they likely experienced a ___
setting event
When staff members manage themselves, they affirm their feelings and ___ their behaviors. They act as ___ models and teach how to manage stress.
When staff members manage themselves, they affirm their feelings and ___ their behaviors. They act as ___ models and teach how to manage stress.
choose, role
The ultimate goal of The Mandt System is to build healthy relationships in the workplace. By doing so, we can help organizations create workplace cultures in which people can say, 'In this___and with these___I feel safe.'
The ultimate goal of The Mandt System is to build healthy relationships in the workplace. By doing so, we can help organizations create workplace cultures in which people can say, 'In this___and with these___I feel safe.'
place, people
Striving for a ___ outcome resolves conflict in a way that builds relationships; a ___ may maintain relationships.
Striving for a ___ outcome resolves conflict in a way that builds relationships; a ___ may maintain relationships.
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What phase of the crisis cycle is characterized by doing something enjoyable, like reading, listening to music, or working on a puzzle?
What phase of the crisis cycle is characterized by doing something enjoyable, like reading, listening to music, or working on a puzzle?
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What phase of the crisis cycle occurs when someone begins to mumble under their breath and their body becomes tense due to past conflicts?
What phase of the crisis cycle occurs when someone begins to mumble under their breath and their body becomes tense due to past conflicts?
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During which phase of the crisis cycle does Nancy begin to raise her voice and show threats while feeling anxious?
During which phase of the crisis cycle does Nancy begin to raise her voice and show threats while feeling anxious?
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What phase of crisis is characterized by verbal threats and scratching or pinching oneself?
What phase of crisis is characterized by verbal threats and scratching or pinching oneself?
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During which phase does Nancy breathe deeply and is no longer making threats?
During which phase does Nancy breathe deeply and is no longer making threats?
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What phase is indicated when Nancy's behavior returns to normal, and her voice is no longer quavering?
What phase is indicated when Nancy's behavior returns to normal, and her voice is no longer quavering?
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What phase occurs when Nancy is tired and her appearance is in disarray?
What phase occurs when Nancy is tired and her appearance is in disarray?
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Which of the following are characteristics of a healthy relationship? (Select all that apply)
Which of the following are characteristics of a healthy relationship? (Select all that apply)
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Study Notes
Key Concepts in MANDT Training
- Overreactions to environmental stimuli indicate a setting event.
- Self-management by staff involves affirming feelings and choosing behaviors, serving as role models to teach stress management.
Goals of The Mandt System
- The primary aim is to foster healthy workplace relationships.
- Cultural environment where individuals can express feeling safe in their place and with the people around them.
Conflict Resolution
- A win-win outcome creates conflict resolution that enhances relationships.
- A compromise might help maintain relationships, but may not achieve a win-win scenario.
Crisis Cycle Stages and Responses
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Baseline: Individuals engage in calming activities (e.g., reading, music) and should be supported in these actions.
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Stimulation/Trigger: Past conflicts lead to tension; removal from triggers is crucial.
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Escalation: If unchecked, individuals may express anxiety and aggression; it’s important to offer options and set clear expectations.
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Crisis: Characterized by aggressive behavior; staff should use minimal interaction necessary for safety.
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De-escalation: Involves individuals regaining composure; structured cooling-off activities are beneficial.
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Stabilization: Return to normal behavior; active listening is essential during this phase.
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Post-Crisis Drain: Individuals may show signs of fatigue and disarray; observation and support are important.
Characteristics of Healthy Relationships
- Healthy relationships are marked by dignity, respect, honesty, and kindness.
- Fear is not a characteristic of a healthy relationship.
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Description
This quiz covers the essential concepts of the MANDT System, focusing on how to manage workplace relationships, conflict resolutions, and crisis cycle stages. It emphasizes self-management, the importance of creating a safe environment, and effective communication strategies for promoting healthy interactions. Test your understanding of these pivotal elements in fostering a supportive workplace culture.
