10 Questions
What is considered essential to effective crisis management?
Decisiveness
Why does the crisis team need to reflect a healthy dose of inquisitiveness and humility?
To improve efficiency
What should the spokesperson of the Crisis Team possess?
Confidence
What is the primary time-saver during a crisis, according to the text?
Extensive planning
Why is some reasonable and calculated action considered better than no action during a crisis?
To satisfy public demand for response
What is the purpose of concentrating distracting inquiries in one place?
To allow for maximum control over the flow of information made public
What responsibility may be assigned to a crisis team member?
Mobilizing resources to deal with claims of injury to persons or property
What is the purpose of establishing hotlines for various parties during a crisis?
To provide a direct communication channel for relevant parties
What is one of the responsibilities of notifying various parties during a crisis?
Notifying customers, employees, insurance carriers, shareholders, regulatory agencies, lenders, creditors, stock markets, self-regulatory agencies and suppliers
What is the responsibility of determining the accuracy, urgency and relevance of incoming information during a crisis?
A Team member should be identified and formally charged with this responsibility
Learn about the crucial role of decisiveness in crisis management, where time is limited and high-stakes decisions are required. Understand the need to gather, evaluate, and respond to information quickly amidst intense demands.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
