Crisis Management in Business and Public Agencies

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Questions and Answers

Which of the following is NOT mentioned as an example of a potential crisis situation in the text?

  • Natural disasters
  • Financial manipulation
  • Stringent regulations
  • Industrial strikes (correct)

What are some reasons for focusing on crisis management issues, according to the text?

  • To increase profits and revenue
  • To avoid government regulations
  • To protect the public and employees, and comply with regulations (correct)
  • To create chaos and disruption

What is a crisis, as defined in the text?

  • A sequence of events with no specific consequences
  • A planned event with specific desirable consequences
  • An unplanned event with a specific undesirable consequence (correct)
  • An occurrence with immediate results

Which of the following is listed as an example of a 'mean age' crisis in the text?

<p>TWA flight 800 (D)</p> Signup and view all the answers

What is the primary focus of management in a crisis situation, according to the text?

<p>Immediate objectives and results (D)</p> Signup and view all the answers

What are some consequences of not focusing on crisis management issues, according to the text?

<p>Disastrous outcomes and possible liabilities (B)</p> Signup and view all the answers

What is the consequence of not focusing on crisis management issues, as described in the text?

<p>Disastrous outcomes (D)</p> Signup and view all the answers

Which of the following is NOT mentioned as an example of a potential crisis situation?

<p>TWA flight 800 (A)</p> Signup and view all the answers

What may be a reason for focusing on crisis management issues?

<p>Protecting the environment (B)</p> Signup and view all the answers

How does the text define a crisis?

<p>An unplanned event with a specific undesirable consequence (D)</p> Signup and view all the answers

Flashcards

Why focus on crisis management?

To protect the public and employees, and comply with regulations.

What is a crisis?

An unplanned event with a specific undesirable consequence.

Crisis management's primary focus?

Immediate objectives and results.

Consequences of ignoring crisis management?

Disastrous outcomes and possible liabilities.

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Another reason for crisis management?

Protecting the environment.

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Study Notes

Crisis Situations

  • Various examples of potential crisis situations are provided, emphasizing the diverse nature of crises.
  • Specific types of crises are categorized, but certain options may not be explicitly mentioned in the examples.

Importance of Crisis Management

  • Focusing on crisis management issues can prevent escalation and mitigate damage.
  • Proactive crisis management helps organizations prepare, respond, and recover effectively.

Definition of a Crisis

  • A crisis is defined as an event or situation that poses a significant threat to an organization or its stakeholders, requiring immediate and decisive action.

Types of Crises

  • 'Mean age' crises are highlighted as a specific category, illustrating the generational aspects of certain crisis situations.

Management Focus During Crises

  • The primary focus of management during a crisis is to stabilize the situation, ensure safety, and communicate effectively with stakeholders.

Consequences of Neglecting Crisis Management

  • Failing to address crisis management issues may lead to reputational damage, financial loss, and diminished trust among stakeholders.
  • Long-term consequences can include reduced organizational effectiveness and loss of operational capability.

Reasons for Crisis Focus

  • Organizations might prioritize crisis management to ensure resilience, improve response capabilities, and uphold public relations during turbulent times.

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