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Questions and Answers
Who is credited with helping Japan apply concepts of TQM?
Who is credited with helping Japan apply concepts of TQM?
- Kaoru Ishikawa
- Philip Crosby
- Joseph Juran
- Edwards Deming (correct)
Which organization coined the TQM phrase in the 1980s?
Which organization coined the TQM phrase in the 1980s?
- General Electric
- U.S. Naval Air Systems (correct)
- Toyota Motor Corporation
- IBM
What does 'TOTAL' refer to in Total Quality Management?
What does 'TOTAL' refer to in Total Quality Management?
- Complete elimination of defects
- Minimizing waste
- Involvement of all levels in the organization (correct)
- Maximizing profits
What does 'QUALITY' refer to in Total Quality Management?
What does 'QUALITY' refer to in Total Quality Management?
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What does 'MANAGEMENT' refer to in Total Quality Management?
What does 'MANAGEMENT' refer to in Total Quality Management?
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