The Evolution of Total Quality Management Quiz
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Questions and Answers

Who is credited with helping Japan apply concepts of TQM?

  • Kaoru Ishikawa
  • Philip Crosby
  • Joseph Juran
  • Edwards Deming (correct)

    • Which organization coined the TQM phrase in the 1980s?

  • General Electric
  • U.S. Naval Air Systems (correct)
  • Toyota Motor Corporation
  • IBM

    • What does 'TOTAL' refer to in Total Quality Management?

  • Complete elimination of defects
  • Minimizing waste
  • Involvement of all levels in the organization (correct)
  • Maximizing profits

    • What does 'QUALITY' refer to in Total Quality Management?

    <p>Degree of excellence a product or service provides</p> Signup and view all the answers

    What does 'MANAGEMENT' refer to in Total Quality Management?

    <p>Act, art, or manner of handling, controlling, and directing</p> Signup and view all the answers

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