Target Marketing Concepts in Business
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What is the primary reason companies shift from mass marketing to target marketing?

  • Customers have too diverse desires and buying habits. (correct)
  • To simplify the production process
  • To appeal to a wider range of customers
  • To reduce overall marketing costs

Which of the following best describes the first step in target marketing?

  • Identifying product differentiation.
  • Dividing the market into distinct groups. (correct)
  • Determining the marketing mix.
  • Selecting target market segments.

What does 'market positioning' refer to in the context of target marketing?

  • Establishing a competitive position for the product. (correct)
  • Evaluating the financial performance of a marketing campaign.
  • Distributing products through optimal channels
  • Identifying specific market segments.

Why are demographic variables frequently used for customer segmentation?

<p>They are easy to measure and classify. (B)</p> Signup and view all the answers

Which of the following demographic variables is most likely to change a customer’s needs and preferences?

<p>Age and life cycle stage (D)</p> Signup and view all the answers

When is product differentiation considered most effective?

<p>When it uniquely appeals to a specific consumer need (D)</p> Signup and view all the answers

Why is differentiation more feasible in the hospitality industry than other sectors?

<p>Because of the wide range of services offered (A)</p> Signup and view all the answers

What might be a limitation of using age and life cycle stage for demographic segmentation?

<p>Some people do not fit into neat age-related profiles due to their psychological age. (D)</p> Signup and view all the answers

How does Southwest Airlines tailor services for senior citizens, based on the concept of psychological age?

<p>They target active older people in their advertising. (B)</p> Signup and view all the answers

Differentiation, when successful, should aim to ensure that the customer perceives what?

<p>A greater perceived value. (B)</p> Signup and view all the answers

What does the data on business travelers suggest about gender-based segmentation in the hotel industry?

<p>Hotel corporations should take women’s preferences into account when designing rooms. (D)</p> Signup and view all the answers

What is the role of product differentiation in competitive strategy?

<p>To strengthen competitive strategy (A)</p> Signup and view all the answers

In the context of differentiation, what can be differentiated?

<p>The product, the message, or the brand. (A)</p> Signup and view all the answers

Which approach is most effective when using gender as a segmentation variable?

<p>Combining gender information with lifestyle and demographic information. (A)</p> Signup and view all the answers

Why is income not always a reliable variable for predicting purchase behavior?

<p>Because it must be combined with other segmentation variables for proper insight. (A)</p> Signup and view all the answers

What is the ultimate goal of positioning?

<p>To establish a unique position in the consumer's mind. (D)</p> Signup and view all the answers

According to the content, what is the primary initial step before a market can be targeted effectively?

<p>Segmenting the market. (B)</p> Signup and view all the answers

Why is the middle-income segment considered a difficult market to attract and retain?

<p>Because it is the largest segment, leading to high competitive and diverse needs. (D)</p> Signup and view all the answers

Which of the following best describes how psychographic segmentation divides buyers?

<p>Based on social class, lifestyle, and personality characteristics. (D)</p> Signup and view all the answers

What does 'AIO' stand for in the context of psychographic segmentation?

<p>Activities, Interests, and Opinions (A)</p> Signup and view all the answers

In psychographic segmentation, lifestyle patterns combine demographics with what other attributes?

<p>How people live, think, and behave in their everyday lives (B)</p> Signup and view all the answers

Why is psychographic segmentation considered a valuable area for marketing effectiveness, especially in the hospitality industry?

<p>It helps to understand the specific needs and preferences of different customer segments. (D)</p> Signup and view all the answers

How does social class affect consumer preferences for leisure activities?

<p>It shapes what people think is an appropriate or desired leisure activity. (A)</p> Signup and view all the answers

What is a primary focus of behavioral segmentation?

<p>Dividing buyers based on their knowledge, attitude and response to a product. (C)</p> Signup and view all the answers

Which of the following segmentation types would be most affected by occasions, such as Mother's Day or honeymoons?

<p>Behavioral Segmentation (C)</p> Signup and view all the answers

What is a key difference between psychographic and behavioral segmentation?

<p>Psychographic segmentation focuses on internal attitudes, while behavioral segmentation focuses on observable actions. (A)</p> Signup and view all the answers

Which of the following best describes the relationship between brand loyalty and price sensitivity?

<p>Loyal customers are generally less price sensitive. (C)</p> Signup and view all the answers

In the context of buyer readiness, which stage immediately precedes the 'intends to buy' stage?

<p>Wants (C)</p> Signup and view all the answers

Which of the following segmentation approaches considers the nature of the purchase?

<p>Usage segmentation (C)</p> Signup and view all the answers

A customer seeking a product known for its durability and reliability falls under which type of benefit segmentation?

<p>Safety (D)</p> Signup and view all the answers

Price segmentation can be viewed as a more visible and tangible subset of which segmentation approach?

<p>Benefit segmentation (C)</p> Signup and view all the answers

Why do marketers often employ multiple segmentation bases rather than relying on just one?

<p>To identify smaller, better-defined target groups (D)</p> Signup and view all the answers

What is the primary factor that determines the validity of a distinct market segment?

<p>Its different behavior (B)</p> Signup and view all the answers

Which of the following best describes the essence of target marketing?

<p>Selecting specific segments and tailoring products to their needs. (C)</p> Signup and view all the answers

What is the underlying concept behind mass customization?

<p>Personalizing products to meet individual customer specifications. (B)</p> Signup and view all the answers

Which requirement for effective segmentation refers to the ability to determine the size, purchasing power, and profiles of market segments?

<p>Measurable (A)</p> Signup and view all the answers

What is the primary characteristic of an undifferentiated marketing strategy?

<p>Ignoring market segmentation and targeting the entire market with one offer. (B)</p> Signup and view all the answers

Which of the following is a potential benefit of undifferentiated marketing?

<p>Reduced costs in production, inventory, and transportation. (D)</p> Signup and view all the answers

What is a key characteristic of a bifurcated marketing strategy?

<p>Serving two distinct segments with different needs. (D)</p> Signup and view all the answers

What is a key example of a company using a differentiated marketing strategy?

<p>A large hotel group with multiple brands catering each segment. (B)</p> Signup and view all the answers

What is a core disadvantage of a differentiated marketing strategy?

<p>It typically incurs higher costs in areas like research and advertising for each brand. (B)</p> Signup and view all the answers

Which of the following represents a concentrated marketing approach?

<p>A company focusing on a few select market segments such as city hotels. (D)</p> Signup and view all the answers

Why do many modern firms express doubts about using an undifferentiated marketing strategy?

<p>It often fails to meet the specific needs of niche markets and their increased segmentation. (A)</p> Signup and view all the answers

What is generally true about Accor Hotels' results when using a differentiated marketing strategy with three brands in one city, compared to using only one brand?

<p>Their hotel room market share is higher. (C)</p> Signup and view all the answers

Which of the following best exemplifies service differentiation in the hospitality industry?

<p>A hotel providing in-room check-in services. (B)</p> Signup and view all the answers

What is the primary way that companies can achieve personnel differentiation?

<p>By hiring and training better quality staff than competitors. (C)</p> Signup and view all the answers

How can a hospitality or travel firm leverage location for competitive advantage?

<p>By using benefits created by their location and promoting it in their marketing. (A)</p> Signup and view all the answers

If a motel near a freeway exit doubles its occupancy, what type of competitive advantage does it primarily demonstrate?

<p>Location Differentiation (C)</p> Signup and view all the answers

Which factor is LEAST likely to contribute to a brand's image differentiation?

<p>The specific location of the business. (B)</p> Signup and view all the answers

What is the key aspect of image differentiation?

<p>To communicate the company’s major benefits and positioning with a singular, distinctive message. (C)</p> Signup and view all the answers

When choosing competitive advantages for positioning, what do many marketers believe about promoting benefits?

<p>Companies should only promote one key benefit aggressively. (D)</p> Signup and view all the answers

When selecting which competitive advantage to promote, which of the following is a key consideration?

<p>Focusing on a single, unique benefit that’s most relevant to the target market. (C)</p> Signup and view all the answers

Flashcards

Market segment

A group of customers with similar needs and wants who might require separate products and/or marketing mixes.

Market Segmentation

The process of dividing a market into distinct groups who might require separate products and/or marketing mixes

Market Targeting

The process of evaluating the attractiveness of each market segment and selecting one or more to target.

Market Positioning

The process of developing a competitive positioning for a product and an appropriate marketing mix to appeal to the chosen target market.

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Differentiation

A strategy that involves making your product or service stand out from the competition in ways that are meaningful and noticeable to the customer.

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Effective Differentiation

This means that the difference you create should be hard for competitors to replicate, it should address a specific need or desire of the target market, and it should create a memorable image or impression.

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Differentiation for Awareness

Companies can create awareness and encourage customers to try their product by differentiating themselves from competitors.

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Differentiation's Necessity

Sometimes, especially in the foodservice industry, differentiating yourself is the only way to compete successfully.

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Differentiation Strategies

Differentiation can be achieved in various ways - through the product itself, the marketing message, or by building a unique brand image.

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Positioning Strategy

Creating a distinct position for your product or service within a specific market segment.

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Psychographic Segmentation

Dividing customers into groups based on their social class, lifestyle, and personality traits. It helps marketers understand their target audience's values, attitudes, and behaviors.

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Psychographic Segmentation: Demographics vs. Psychographics

People with similar demographics can have drastically different psychographic traits which can impact their purchasing behavior.

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Psychographic Segmentation: Social Class

Social class affects how people spend their leisure time and the brands they prefer.

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Psychographic Segmentation: Lifestyle

Marketers tailor their products and services to different lifestyle groups. This means understanding the needs and activities of their target audience.

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Psychographic Segmentation: Personality

Personality traits influence buying decisions. Marketers leverage personality appeals to connect with customers on an emotional level.

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Behavioral Segmentation

This segmentation groups customers based on their knowledge, attitude, and interactions with a product. It focuses on how customers use and react to products.

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Behavioral Segmentation: Special Occasions

Categorizing customers based on special occasions that influence their purchasing decisions. This helps marketers create targeted campaigns for specific events.

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Behavioral Segmentation: Benefits Sought

Analyzing the benefits that customers are seeking from a product. This helps marketers understand and communicate the value proposition of their offerings.

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Demographic Segmentation

Dividing customers into groups based on easily measurable characteristics like age, gender, income, or education.

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Age and Life Cycle Segmentation

Age and life cycle stage are often used in segmentation, as consumer needs change over time. Companies may target different age groups with specific products or marketing strategies.

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Limitations of Age and Life Cycle Segmentation

While age can be a good indicator, it's not always reliable. Some people may be physiologically older but psychologically young, so it's important to consider other factors.

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Gender Segmentation

Gender is becoming increasingly important in segmentation, as companies recognize the growing purchasing power of women. This is especially relevant in areas like travel and hospitality.

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Income Segmentation

Income alone is not a reliable indicator of purchasing power. It should be combined with other factors like lifestyle and geography to create a more accurate picture of a customer's ability and willingness to spend.

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Challenges with Middle-Income Segmentation

Although middle-income customers represent the largest segment, attracting and retaining them can be challenging due to their budget constraints and diverse needs.

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Limitations of Demographic Segmentation

Demographic segmentation provides a basic framework for understanding customer groups, but neglecting other factors like lifestyles and values can lead to inaccurate targeting.

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Combining Demographic Segmentation with Other Approaches

Demographic segmentation, while useful, should be considered alongside other segmentation strategies to gain a deeper understanding of your customers and their needs.

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Undifferentiated Marketing

A marketing strategy where a company ignores segment differences and targets the whole market with a single product.

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Differentiated Marketing

A marketing strategy where a company targets multiple market segments with different products or offers for each.

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Concentrated Marketing

A marketing strategy where a company focuses on a specific, narrow market segment with a unique product or offer. This is common for products with specialized needs.

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Bifurcated Marketing

A marketing strategy where a company targets two distinct market segments with different products or offers.

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Niche Marketing

When a company chooses a smaller, more specific market segment to target with its products or services, offering specialized needs.

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Differentiated Marketing: Advantage

This strategy can lead to overall higher sales than Undifferentiated Marketing, but it also increases costs due to research, analysis, and advertising for each brand.

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Differentiated Marketing: Challenge

This strategy presents a challenge for companies because it requires adapting to specific needs and preferences.

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Undifferentiated Marketing: Advantage

This strategy provides cost savings due to a streamlined product line, but it may not be effective in a competitive market.

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Relationship Marketing

Marketing strategy focused on building long-lasting relationships with customers, aiming for repeat business and loyalty.

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Buyer Readiness Segmentation

A strategy focused on dividing customers into groups based on their readiness to purchase a product. This helps businesses understand customer stages, from unawareness to intent.

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Usage Segmentation

A segmentation strategy that classifies customers based on usage patterns, including how often they purchase something, how much they spend, and the reason for their purchase.

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Benefit Segmentation

A segmentation strategy focusing on the benefits customers seek from a product. For example, they may value comfort, prestige, or low price.

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Price Segmentation

Segmentation based on price sensitivity. Customers are grouped based on their willingness to pay higher prices or seek out the best deals.

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Multiple Segmentation

A strategy that involves using multiple segmentation bases to create a more targeted and refined customer profile. This helps businesses pinpoint specific customer groups within a market.

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Target Marketing

The process of identifying specific customer segments within a market and designing marketing strategies tailored to their unique needs and wants.

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Mass Customization

A marketing approach that involves creating a product designed for a specific group and then personalizing it for individual customers based on their preferences.

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Measurable Segmentation

Segmentation criteria should be measurable, allowing businesses to assess the size, purchasing power, and profile of their target groups.

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Target Marketing Strategy

The process of tailoring a marketing mix (product, price, promotion, and place) to meet the specific needs and preferences of a particular target segment.

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Service Differentiation

Offering services that specifically address the needs of a target market to stand out from competitors.

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Personnel Differentiation

Gaining an advantage through hiring and training employees who are more skilled or provide exceptional service than competitors.

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Location Differentiation

Leveraging the unique benefits of a company's location to distinguish itself from rivals.

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Image Differentiation

Creating a unique and distinctive brand image that clearly communicates the product's benefits and positioning.

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Selecting Competitive Advantages

The process of identifying and selecting key competitive advantages to build a strong positioning strategy.

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Promoting Few Differences

The strategy of choosing a limited number of key differences to promote to your target market.

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Common Positioning Differences

Key differences often used in positioning strategies, including quality, service, price, value, and location.

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Study Notes

Introduction to Market Segmentation

  • A market comprises all potential and actual buyers of a product or service
  • Customers have diverse needs and wants, making each a potentially separate market
  • Market segmentation is a complementary strategy to differentiation

Market Segmentation Strategies

  • Dividing the market into distinct groups requiring separate products/marketing mixes
  • Analyzing segment attractiveness and targeting one or more segments
  • Developing a competitive positioning and appropriate marketing mix for each segment

Stages of Marketing

  • Mass Marketing: Appealing to all customers in the same way
  • Product Variety Marketing: Offering various product items within the same product line
  • Target Marketing: Focusing on specific customer groups' needs and wants
  • Micromarketing: Tailoring products/services to individual customer preferences
  • Customized Marketing: Completely personalized products tailored to unique individual needs

Requirements for Effective Segmentation

  • Measurable: Size, purchasing power, and profiles of segments must be measurable
  • Accessible: Segments can be effectively reached and served
  • Substantial: Segments are large or profitable enough to be worth serving
  • Actionable: Effective programs can be designed to attract and serve the segments

Evaluating Market Segments

  • When evaluating segments, consider these three factors:
    • Segment size and growth
    • Segment structural attractiveness
    • Company objectives and resources

Market Segmentation Strategies

  • Mass Market Strategy: Organization provides a single marketing mix for the entire market
  • Concentration Strategy: Organization focuses its marketing mix on one segment
  • Multisegment Strategy: Organization adopts distinct marketing mixes to serve more than one segment

Examples of Market Segmentation

  • Mass Market (1960s-1970s): Tourists (no segmentation)
  • Multi Level Segmentation (1990s): Wealthy older couples; ethnic older couples
  • Simple Market Segmentation (1980s): Older couples; younger couples
  • Niche/Individualized Segmentation (2000s): Postal codes; Mr. Johnson

Target Marketing

  • Companies select specific segments to create products/services matching their needs and wants
  • More detailed segmenting rules apply in this scenario
  • Undifferentiated, strong targeting, and differentiated multi-target marketing strategies are possible

Mass Customization

  • Modern technology allows for personalized products tailored to individual customer specifications
  • Databases track customer behavior for precise customization

Product Differentiation

  • A company differentiates its product by offering something competitors can't match
  • Attributes, service, personnel, location, and image all play into differentiation

Physical Attributes Differentiation

  • The physical environment offers uniqueness, differentiating the business from competitors
  • Examples include renovated classic hotels and attractions like memorabilia

Service Differentiation

  • Providing services tailored to consumers creates product differentiation
  • Examples include in-room check-in and customer waiting-list options

Personnel Differentiation

  • Company hires and trains people better than competitors, which creates a strong competitive advantage
  • This includes excellent flight attendants as an example

Location Differentiation

  • A business's location can be a critical differentiator
  • Examples include hotels located near parks or close to freeway exits

Image Differentiation

  • A company's brand image should communicate its unique benefits, a critical aspect of positioning
  • Examples include Chili's as a neighborhood restaurant or a hotel emphasizing value and location

Selecting the Right Competitive Advantages

  • Companies choose one or more distinct aspects for competitive advantage
  • This includes focusing on best quality, best service, lowest price, location, or value leadership

Which Differences to Promote

  • Certain criteria must be met for a difference to be suitable for promotion (important, distinctive, superior, communicable, preemptive, affordable, profitable)

Communicating and Delivering the Chosen Position

  • The company must communicate its position to customers with consistent efforts across marketing mix activities
  • This ensures consistency in advertising, employee training, service delivery, and related actions

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Explore key concepts in target marketing through this quiz. Understand the reasons behind the shift from mass marketing to targeted approaches, the importance of demographic segmentation, and how product differentiation applies, especially in the hospitality industry. Test your knowledge on market positioning and customer needs.

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