Podcast
Questions and Answers
What is the primary reason companies shift from mass marketing to target marketing?
What is the primary reason companies shift from mass marketing to target marketing?
- Customers have too diverse desires and buying habits. (correct)
- To simplify the production process
- To appeal to a wider range of customers
- To reduce overall marketing costs
Which of the following best describes the first step in target marketing?
Which of the following best describes the first step in target marketing?
- Identifying product differentiation.
- Dividing the market into distinct groups. (correct)
- Determining the marketing mix.
- Selecting target market segments.
What does 'market positioning' refer to in the context of target marketing?
What does 'market positioning' refer to in the context of target marketing?
- Establishing a competitive position for the product. (correct)
- Evaluating the financial performance of a marketing campaign.
- Distributing products through optimal channels
- Identifying specific market segments.
Why are demographic variables frequently used for customer segmentation?
Why are demographic variables frequently used for customer segmentation?
Which of the following demographic variables is most likely to change a customer’s needs and preferences?
Which of the following demographic variables is most likely to change a customer’s needs and preferences?
When is product differentiation considered most effective?
When is product differentiation considered most effective?
Why is differentiation more feasible in the hospitality industry than other sectors?
Why is differentiation more feasible in the hospitality industry than other sectors?
What might be a limitation of using age and life cycle stage for demographic segmentation?
What might be a limitation of using age and life cycle stage for demographic segmentation?
How does Southwest Airlines tailor services for senior citizens, based on the concept of psychological age?
How does Southwest Airlines tailor services for senior citizens, based on the concept of psychological age?
Differentiation, when successful, should aim to ensure that the customer perceives what?
Differentiation, when successful, should aim to ensure that the customer perceives what?
What does the data on business travelers suggest about gender-based segmentation in the hotel industry?
What does the data on business travelers suggest about gender-based segmentation in the hotel industry?
What is the role of product differentiation in competitive strategy?
What is the role of product differentiation in competitive strategy?
In the context of differentiation, what can be differentiated?
In the context of differentiation, what can be differentiated?
Which approach is most effective when using gender as a segmentation variable?
Which approach is most effective when using gender as a segmentation variable?
Why is income not always a reliable variable for predicting purchase behavior?
Why is income not always a reliable variable for predicting purchase behavior?
What is the ultimate goal of positioning?
What is the ultimate goal of positioning?
According to the content, what is the primary initial step before a market can be targeted effectively?
According to the content, what is the primary initial step before a market can be targeted effectively?
Why is the middle-income segment considered a difficult market to attract and retain?
Why is the middle-income segment considered a difficult market to attract and retain?
Which of the following best describes how psychographic segmentation divides buyers?
Which of the following best describes how psychographic segmentation divides buyers?
What does 'AIO' stand for in the context of psychographic segmentation?
What does 'AIO' stand for in the context of psychographic segmentation?
In psychographic segmentation, lifestyle patterns combine demographics with what other attributes?
In psychographic segmentation, lifestyle patterns combine demographics with what other attributes?
Why is psychographic segmentation considered a valuable area for marketing effectiveness, especially in the hospitality industry?
Why is psychographic segmentation considered a valuable area for marketing effectiveness, especially in the hospitality industry?
How does social class affect consumer preferences for leisure activities?
How does social class affect consumer preferences for leisure activities?
What is a primary focus of behavioral segmentation?
What is a primary focus of behavioral segmentation?
Which of the following segmentation types would be most affected by occasions, such as Mother's Day or honeymoons?
Which of the following segmentation types would be most affected by occasions, such as Mother's Day or honeymoons?
What is a key difference between psychographic and behavioral segmentation?
What is a key difference between psychographic and behavioral segmentation?
Which of the following best describes the relationship between brand loyalty and price sensitivity?
Which of the following best describes the relationship between brand loyalty and price sensitivity?
In the context of buyer readiness, which stage immediately precedes the 'intends to buy' stage?
In the context of buyer readiness, which stage immediately precedes the 'intends to buy' stage?
Which of the following segmentation approaches considers the nature of the purchase?
Which of the following segmentation approaches considers the nature of the purchase?
A customer seeking a product known for its durability and reliability falls under which type of benefit segmentation?
A customer seeking a product known for its durability and reliability falls under which type of benefit segmentation?
Price segmentation can be viewed as a more visible and tangible subset of which segmentation approach?
Price segmentation can be viewed as a more visible and tangible subset of which segmentation approach?
Why do marketers often employ multiple segmentation bases rather than relying on just one?
Why do marketers often employ multiple segmentation bases rather than relying on just one?
What is the primary factor that determines the validity of a distinct market segment?
What is the primary factor that determines the validity of a distinct market segment?
Which of the following best describes the essence of target marketing?
Which of the following best describes the essence of target marketing?
What is the underlying concept behind mass customization?
What is the underlying concept behind mass customization?
Which requirement for effective segmentation refers to the ability to determine the size, purchasing power, and profiles of market segments?
Which requirement for effective segmentation refers to the ability to determine the size, purchasing power, and profiles of market segments?
What is the primary characteristic of an undifferentiated marketing strategy?
What is the primary characteristic of an undifferentiated marketing strategy?
Which of the following is a potential benefit of undifferentiated marketing?
Which of the following is a potential benefit of undifferentiated marketing?
What is a key characteristic of a bifurcated marketing strategy?
What is a key characteristic of a bifurcated marketing strategy?
What is a key example of a company using a differentiated marketing strategy?
What is a key example of a company using a differentiated marketing strategy?
What is a core disadvantage of a differentiated marketing strategy?
What is a core disadvantage of a differentiated marketing strategy?
Which of the following represents a concentrated marketing approach?
Which of the following represents a concentrated marketing approach?
Why do many modern firms express doubts about using an undifferentiated marketing strategy?
Why do many modern firms express doubts about using an undifferentiated marketing strategy?
What is generally true about Accor Hotels' results when using a differentiated marketing strategy with three brands in one city, compared to using only one brand?
What is generally true about Accor Hotels' results when using a differentiated marketing strategy with three brands in one city, compared to using only one brand?
Which of the following best exemplifies service differentiation in the hospitality industry?
Which of the following best exemplifies service differentiation in the hospitality industry?
What is the primary way that companies can achieve personnel differentiation?
What is the primary way that companies can achieve personnel differentiation?
How can a hospitality or travel firm leverage location for competitive advantage?
How can a hospitality or travel firm leverage location for competitive advantage?
If a motel near a freeway exit doubles its occupancy, what type of competitive advantage does it primarily demonstrate?
If a motel near a freeway exit doubles its occupancy, what type of competitive advantage does it primarily demonstrate?
Which factor is LEAST likely to contribute to a brand's image differentiation?
Which factor is LEAST likely to contribute to a brand's image differentiation?
What is the key aspect of image differentiation?
What is the key aspect of image differentiation?
When choosing competitive advantages for positioning, what do many marketers believe about promoting benefits?
When choosing competitive advantages for positioning, what do many marketers believe about promoting benefits?
When selecting which competitive advantage to promote, which of the following is a key consideration?
When selecting which competitive advantage to promote, which of the following is a key consideration?
Flashcards
Market segment
Market segment
A group of customers with similar needs and wants who might require separate products and/or marketing mixes.
Market Segmentation
Market Segmentation
The process of dividing a market into distinct groups who might require separate products and/or marketing mixes
Market Targeting
Market Targeting
The process of evaluating the attractiveness of each market segment and selecting one or more to target.
Market Positioning
Market Positioning
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Differentiation
Differentiation
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Effective Differentiation
Effective Differentiation
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Differentiation for Awareness
Differentiation for Awareness
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Differentiation's Necessity
Differentiation's Necessity
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Differentiation Strategies
Differentiation Strategies
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Positioning Strategy
Positioning Strategy
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Psychographic Segmentation
Psychographic Segmentation
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Psychographic Segmentation: Demographics vs. Psychographics
Psychographic Segmentation: Demographics vs. Psychographics
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Psychographic Segmentation: Social Class
Psychographic Segmentation: Social Class
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Psychographic Segmentation: Lifestyle
Psychographic Segmentation: Lifestyle
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Psychographic Segmentation: Personality
Psychographic Segmentation: Personality
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Behavioral Segmentation
Behavioral Segmentation
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Behavioral Segmentation: Special Occasions
Behavioral Segmentation: Special Occasions
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Behavioral Segmentation: Benefits Sought
Behavioral Segmentation: Benefits Sought
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Demographic Segmentation
Demographic Segmentation
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Age and Life Cycle Segmentation
Age and Life Cycle Segmentation
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Limitations of Age and Life Cycle Segmentation
Limitations of Age and Life Cycle Segmentation
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Gender Segmentation
Gender Segmentation
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Income Segmentation
Income Segmentation
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Challenges with Middle-Income Segmentation
Challenges with Middle-Income Segmentation
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Limitations of Demographic Segmentation
Limitations of Demographic Segmentation
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Combining Demographic Segmentation with Other Approaches
Combining Demographic Segmentation with Other Approaches
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Undifferentiated Marketing
Undifferentiated Marketing
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Differentiated Marketing
Differentiated Marketing
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Concentrated Marketing
Concentrated Marketing
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Bifurcated Marketing
Bifurcated Marketing
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Niche Marketing
Niche Marketing
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Differentiated Marketing: Advantage
Differentiated Marketing: Advantage
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Differentiated Marketing: Challenge
Differentiated Marketing: Challenge
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Undifferentiated Marketing: Advantage
Undifferentiated Marketing: Advantage
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Relationship Marketing
Relationship Marketing
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Buyer Readiness Segmentation
Buyer Readiness Segmentation
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Usage Segmentation
Usage Segmentation
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Benefit Segmentation
Benefit Segmentation
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Price Segmentation
Price Segmentation
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Multiple Segmentation
Multiple Segmentation
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Target Marketing
Target Marketing
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Mass Customization
Mass Customization
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Measurable Segmentation
Measurable Segmentation
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Target Marketing Strategy
Target Marketing Strategy
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Service Differentiation
Service Differentiation
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Personnel Differentiation
Personnel Differentiation
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Location Differentiation
Location Differentiation
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Image Differentiation
Image Differentiation
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Selecting Competitive Advantages
Selecting Competitive Advantages
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Promoting Few Differences
Promoting Few Differences
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Common Positioning Differences
Common Positioning Differences
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Study Notes
Introduction to Market Segmentation
- A market comprises all potential and actual buyers of a product or service
- Customers have diverse needs and wants, making each a potentially separate market
- Market segmentation is a complementary strategy to differentiation
Market Segmentation Strategies
- Dividing the market into distinct groups requiring separate products/marketing mixes
- Analyzing segment attractiveness and targeting one or more segments
- Developing a competitive positioning and appropriate marketing mix for each segment
Stages of Marketing
- Mass Marketing: Appealing to all customers in the same way
- Product Variety Marketing: Offering various product items within the same product line
- Target Marketing: Focusing on specific customer groups' needs and wants
- Micromarketing: Tailoring products/services to individual customer preferences
- Customized Marketing: Completely personalized products tailored to unique individual needs
Requirements for Effective Segmentation
- Measurable: Size, purchasing power, and profiles of segments must be measurable
- Accessible: Segments can be effectively reached and served
- Substantial: Segments are large or profitable enough to be worth serving
- Actionable: Effective programs can be designed to attract and serve the segments
Evaluating Market Segments
- When evaluating segments, consider these three factors:
- Segment size and growth
- Segment structural attractiveness
- Company objectives and resources
Market Segmentation Strategies
- Mass Market Strategy: Organization provides a single marketing mix for the entire market
- Concentration Strategy: Organization focuses its marketing mix on one segment
- Multisegment Strategy: Organization adopts distinct marketing mixes to serve more than one segment
Examples of Market Segmentation
- Mass Market (1960s-1970s): Tourists (no segmentation)
- Multi Level Segmentation (1990s): Wealthy older couples; ethnic older couples
- Simple Market Segmentation (1980s): Older couples; younger couples
- Niche/Individualized Segmentation (2000s): Postal codes; Mr. Johnson
Target Marketing
- Companies select specific segments to create products/services matching their needs and wants
- More detailed segmenting rules apply in this scenario
- Undifferentiated, strong targeting, and differentiated multi-target marketing strategies are possible
Mass Customization
- Modern technology allows for personalized products tailored to individual customer specifications
- Databases track customer behavior for precise customization
Product Differentiation
- A company differentiates its product by offering something competitors can't match
- Attributes, service, personnel, location, and image all play into differentiation
Physical Attributes Differentiation
- The physical environment offers uniqueness, differentiating the business from competitors
- Examples include renovated classic hotels and attractions like memorabilia
Service Differentiation
- Providing services tailored to consumers creates product differentiation
- Examples include in-room check-in and customer waiting-list options
Personnel Differentiation
- Company hires and trains people better than competitors, which creates a strong competitive advantage
- This includes excellent flight attendants as an example
Location Differentiation
- A business's location can be a critical differentiator
- Examples include hotels located near parks or close to freeway exits
Image Differentiation
- A company's brand image should communicate its unique benefits, a critical aspect of positioning
- Examples include Chili's as a neighborhood restaurant or a hotel emphasizing value and location
Selecting the Right Competitive Advantages
- Companies choose one or more distinct aspects for competitive advantage
- This includes focusing on best quality, best service, lowest price, location, or value leadership
Which Differences to Promote
- Certain criteria must be met for a difference to be suitable for promotion (important, distinctive, superior, communicable, preemptive, affordable, profitable)
Communicating and Delivering the Chosen Position
- The company must communicate its position to customers with consistent efforts across marketing mix activities
- This ensures consistency in advertising, employee training, service delivery, and related actions
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Description
Explore key concepts in target marketing through this quiz. Understand the reasons behind the shift from mass marketing to targeted approaches, the importance of demographic segmentation, and how product differentiation applies, especially in the hospitality industry. Test your knowledge on market positioning and customer needs.