Sustainable Event Management Chapter 11 Quiz

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What is the key to success in managing events according to the text?

Strategic event staff scheduling and communication

Who can organize events according to the text?

Professionals (commercial event organizers), Local or national government, Not-for-profit organizations

What are the different types of staffing options at events mentioned in the text?

In-house (direct employees), Outsourced to professional agency or specialist recruitment, Seasonal, Casual, Temporary, Volunteers

Why is event staffing considered chaotic and complex?

Finding event staff and volunteers with the correct skills and coordinating their presence at the right time and place is a huge task. Signup and view all the answers

What are the three key elements highlighted in the text related to event management?

People, Planet, Profit Signup and view all the answers

Which resource is essential for managing a large event venue, conference, festival, sporting event, or concert?

Strategic event staff scheduling and communication Signup and view all the answers

What is the 'Programme Management' approach in volunteer management?

Treating volunteers as unpaid staff with typical human resource management processes. Signup and view all the answers

What is the first step in the 'Programme Management' approach for managing volunteers?

Identify the number of volunteers and their skill levels. Signup and view all the answers

What is the final step in the 'Programme Management' approach for managing volunteers?

Training before the event and supervision during the event. Signup and view all the answers

What are some challenges of traditional event staff scheduling methods?

Reliance on disjointed tools, manual efforts, inefficiency, and increased chance for human error. Signup and view all the answers

Why is it important to develop job descriptions for event volunteer roles?

To clearly define the responsibilities and expectations for each role. Signup and view all the answers

How can event staff scheduling be improved from using manual systems?

By implementing more efficient and automated tools. Signup and view all the answers

What are some factors that attract volunteers to events?

Specific type of events, prestigious events, access to performers or celebrities, attending for free, gaining experience Signup and view all the answers

According to the Special Event Volunteer Motivation Scale (SEVMS), what are the 4 categories of motivations identified?

Purposive, Solidary, External traditions, Commitments Signup and view all the answers

What is the Purposive motivation category linked to?

Contribution to community and events, altruism Signup and view all the answers

What does the Solidary motivation category focus on?

Social interaction and personal development Signup and view all the answers

What are External traditions motivations linked to?

External obligations, extrinsic motivations Signup and view all the answers

In the context of volunteer management, why is matching volunteer interests and skills important?

To ensure volunteers are engaged and effective in their roles Signup and view all the answers

What are some reasons why events jobs may not be attractive?

Periodic or Seasonal, Casual, Laborious, Intensive, Uncertain Signup and view all the answers

How can event organisers make job opportunities more attractive?

Offer jobs for several events, Provide enhanced skills training with upgraded pay, Offer change of roles, Provide incentives for good performance Signup and view all the answers

Why is volunteer labour not considered free?

Volunteer labour requires resources and efforts, albeit unpaid Signup and view all the answers

What recommendation can help event organisers even out high and low periods?

Offer jobs for several events Signup and view all the answers

How can event organisers encourage good performance among staff and volunteers?

Provide incentives for good performance Signup and view all the answers

What are some costs incurred on volunteers?

Recruitment, out-of-pocket expenses, training, uniform supply, rewards or incentives Signup and view all the answers

How can event organizers prevent the exploitation of volunteers' goodwill?

By offering paid allowances, free entry to events, benefits to family or friends, recognition gifts, and referrals for career advancement Signup and view all the answers

What are some ways event organizers can recognize volunteers?

By giving thank you gifts, awards, certificates, special edition t-shirts, and exclusive dinners Signup and view all the answers

What are some examples of rewards or incentives for volunteers?

Certificates, letters of appreciation, and other recognition gifts Signup and view all the answers

What are some measures event organizers can take to support volunteers?

Offering paid allowances, free entry to events, discounts for family or friends, and career advancement referrals Signup and view all the answers