Sustainability and TQM in Steel Industry
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Questions and Answers

What is a primary function of Daily Management?

  • Reduce the need for Policy Management
  • Ensure stability and consistency of outputs (correct)
  • Focus solely on the future year performance
  • Increase the number of targets set by management

    • How does Policy Management assist in Daily Management?

  • By providing a systematic approach to monitor performance (correct)
  • By focusing only on short-term improvement
  • By enforcing rigid adherence to existing processes
  • By eliminating the need for performance monitoring

    • What can result from a lack of Daily Management?

  • Reduced commitment from team members (correct)
  • Guaranteed stable outputs
  • Significant improvement in Policy Management
  • No need for problem-solving initiatives

    • What is indicated by the trend line in the management framework?

    <p>Expected performance levels for existing processes</p> Signup and view all the answers

    What is essential for achieving improvements in Daily Management?

    <p>Long-term commitment from all members</p> Signup and view all the answers

    What is indicated by the 'stretched' targets set by management?

    <p>They require higher performance levels than usual</p> Signup and view all the answers

    What does understanding 'what' is required help with regarding performance parameters?

    <p>It aids in stabilizing performance metrics</p> Signup and view all the answers

    What can occur if there is a strong focus on Policy Management without Daily Management?

    <p>Potential neglect of daily performance variations</p> Signup and view all the answers

    What is a key challenge in the steel recycling business related to supplier relationships?

    <p>Capability building of suppliers and partners</p> Signup and view all the answers

    Which methodology is part of the integrated TQM framework for improving processes?

    <p>Theory of Constraints (TOC)</p> Signup and view all the answers

    What does the guiding principle 'Standardise, Improve, Innovate' (SII) aim to achieve in the steel value chain?

    <p>Create a uniform approach to quality across processes</p> Signup and view all the answers

    What is the primary focus of Daily Management in the context of operations?

    <p>Stabilizing routine jobs for predictable outcomes</p> Signup and view all the answers

    Which TQM vehicle is concerned with managing policies within the framework?

    <p>Policy Management</p> Signup and view all the answers

    Which dimension of SII is associated with implementing breakthrough improvements?

    <p>Innovation</p> Signup and view all the answers

    What is a significant logistical challenge in the steel recycling business?

    <p>Transporting raw materials efficiently</p> Signup and view all the answers

    What does the review and assessment component of the TQM framework emphasize?

    <p>Periodic assessments of processes</p> Signup and view all the answers

    What is the primary responsibility of the Head of TQM – Org?

    <p>Driving execution of TQM and CQA at TSM</p> Signup and view all the answers

    Which methodology is not associated with Tata Steel's TQM initiatives?

    <p>Value Chain Analysis</p> Signup and view all the answers

    Who oversees the implementation of Quality Assurance requirements at Tata Steel?

    <p>Chief TQM &amp; CQA</p> Signup and view all the answers

    What is the focus of the Aspiration Initiative to Retain Excellence (ASPIRE)?

    <p>To retain high performance in quality and processes</p> Signup and view all the answers

    Which position is responsible for driving improvements through different focused methodologies?

    <p>Head TQM – Analytics</p> Signup and view all the answers

    What does TEEP stand for in the context of Tata Steel's initiatives?

    <p>Tata Education Excellence Program</p> Signup and view all the answers

    Which of the following roles is focused on driving daily management?

    <p>Head TQM – DM, QMS &amp; Employee Engagement</p> Signup and view all the answers

    Which model explores constraints in production and management?

    <p>Theory of Constraints</p> Signup and view all the answers

    What is the primary focus of the SGA activity within the framework for people involvement?

    <p>Engaging employees in subject-function based local problems</p> Signup and view all the answers

    Which of the following roles is designated as a full-time engagement in the TQM framework?

    <p>Improvement Manager</p> Signup and view all the answers

    What is the main objective of the KPI related to % Active Circles?

    <p>To track the effectiveness of the TQM initiatives</p> Signup and view all the answers

    Which statement best describes the nature of the ‘Quality Circles’?

    <p>They are permanent teams formed to address ongoing issues.</p> Signup and view all the answers

    What is the focus of the KPI for No. of Suggestions Implemented/Employee?

    <p>Evaluating how many innovative suggestions have been acted upon</p> Signup and view all the answers

    Which group is primarily responsible for implementing innovative suggestions of employees?

    <p>Management</p> Signup and view all the answers

    In what context is the term 'Kaizen' used within the TQM framework?

    <p>It signifies continuous improvement efforts in production processes.</p> Signup and view all the answers

    What describes the composition of TQM Coordinators?

    <p>They work part-time in various departments.</p> Signup and view all the answers

    What approach is emphasized for problem-solving within the TQM practices?

    <p>Cross functional approach</p> Signup and view all the answers

    Which project focuses on promoting market-led innovation?

    <p>Innovent</p> Signup and view all the answers

    Which initiative is linked to accelerating EBITDA improvement?

    <p>Shikhar25</p> Signup and view all the answers

    Which of the following years marked the introduction of the Total Operational Performance initiative?

    <p>1997</p> Signup and view all the answers

    What is the significance of the Deming Grand Prize?

    <p>Recognition for quality excellence</p> Signup and view all the answers

    Which program involves an internal talent marketplace?

    <p>StepUP</p> Signup and view all the answers

    What does the integrated TQM framework aim to achieve?

    <p>A resilient organizational culture</p> Signup and view all the answers

    Which initiative emphasizes digital value acceleration?

    <p>TSL InnoVerse</p> Signup and view all the answers

    What model was introduced to recognize and enhance business excellence?

    <p>Tata Business Excellence Model</p> Signup and view all the answers

    What has been a consistent focus area of the TQM practices since their inception?

    <p>Cost competitiveness</p> Signup and view all the answers

    Which practice involves codifying the Tata Steel way?

    <p>KVHS</p> Signup and view all the answers

    What is the primary outcome of the TBEM framework?

    <p>Operational efficiency</p> Signup and view all the answers

    Which TQM initiative was awarded the PM's Trophy for excellence?

    <p>TQM Diagnosis</p> Signup and view all the answers

    Which aspect is critical for enhancing the customer experience in TQM?

    <p>Quality assurance programs</p> Signup and view all the answers

    What is the main purpose of establishing plug and play models in the steel recycling business?

    <p>To quickly onboard new units and businesses into existing systems</p> Signup and view all the answers

    Which aspect of the Integrated TQM Framework primarily addresses the issue of stabilizing routine processes?

    <p>Daily Management</p> Signup and view all the answers

    What does the guiding principle of 'Standardise, Improve, Innovate' (SII) emphasize in the integrated TQM approach?

    <p>Creating a unified methodology for the value chain</p> Signup and view all the answers

    Which of the following dimensions is directly associated with sustaining and standardizing improvements in processes?

    <p>Sustenance</p> Signup and view all the answers

    What is a significant challenge in ensuring quality as a zero-day requirement in the steel recycling business?

    <p>Fluctuations in the quality of raw materials</p> Signup and view all the answers

    Which methodology is key for problem-solving within Tata Steel's TQM framework that focuses on workflow efficiency?

    <p>Theory of Constraints (TOC)</p> Signup and view all the answers

    In the context of the integrated TQM framework, what role does Knowledge Management play?

    <p>To facilitate the sharing and utilization of information</p> Signup and view all the answers

    Which component of the integrated TQM framework provides mechanisms for tracking process improvements?

    <p>Tracking &amp; Review Mechanism</p> Signup and view all the answers

    Which of the following roles is responsible for overseeing the deployment of TQM and CQA at Tata Steel's TSM?

    <p>Head TQM, TSM</p> Signup and view all the answers

    What is the primary focus of the Head of TQM – Analytics position within Tata Steel's TQM organizational structure?

    <p>Driving improvements through analytics projects</p> Signup and view all the answers

    Which initiative is specifically aimed at driving innovations across value chains at Tata Steel?

    <p>TEEP</p> Signup and view all the answers

    Which methodology is primarily used for driving daily management and employee engagement initiatives at Tata Steel?

    <p>TPM</p> Signup and view all the answers

    What does the acronym DATOM stand for in the context of Tata Steel's TQM initiatives?

    <p>Data &amp; Analytics Target Operating Model</p> Signup and view all the answers

    Which of the following roles is not directly associated with the technological and innovative aspects of TQM initiatives at Tata Steel?

    <p>Chief TQM &amp; CQA</p> Signup and view all the answers

    Which TQM vehicle is associated with managing quality governance throughout the value chain?

    <p>Quality Assurance Management</p> Signup and view all the answers

    Which of the following roles has the responsibility for driving improvements through focused methodologies within Tata Steel's TQM structure?

    <p>Divyanshu Mishra</p> Signup and view all the answers

    What distinguishes Total Quality Management from being merely a program or model?

    <p>It includes both a management philosophy and operational methods.</p> Signup and view all the answers

    What best describes the relationship between TQM principles and tools?

    <p>Understanding principles is necessary for effective tool utilization.</p> Signup and view all the answers

    Which of the following is an outcome of effective Total Quality Management?

    <p>Increased customer satisfaction and timely delivery.</p> Signup and view all the answers

    What conceptual approach does Philip Crosby associate with the definition of Quality?

    <p>Quality stems from a well-structured cultural environment.</p> Signup and view all the answers

    What aspect of TQM is critical for ensuring its successful integration across an organization?

    <p>Committing the entire organization to the TQM philosophy.</p> Signup and view all the answers

    Which statement reflects the current trends observed in the steel industry related to Tata Steel's operations?

    <p>An increase in product diversity and dealer count.</p> Signup and view all the answers

    What fundamental requirement is stated for the successful implementation of TQM methods?

    <p>An understanding and embrace of TQM philosophy and principles.</p> Signup and view all the answers

    How has Tata Steel's production changed from 2015 to 2023?

    <p>Doubled crude steel production and expanded its dealer network significantly.</p> Signup and view all the answers

    What is the main focus of the KPI related to overall employee involvement in the TQM framework?

    <p>Evaluating the percentage of employee participation in improvement initiatives</p> Signup and view all the answers

    Which of the following describes the composition of Quality Circles within the TQM framework?

    <p>Permanent teams of employees from the same workplace focusing on local problems</p> Signup and view all the answers

    What does the KPI measuring the number of suggestions generated per employee aim to achieve?

    <p>Foster a culture of continuous improvement through employee engagement</p> Signup and view all the answers

    Which aspect of the TQM framework is primarily associated with employee engagement during improvement activities?

    <p>SGA</p> Signup and view all the answers

    In which context are temporary teams formed under the TQM framework?

    <p>To solve specific local problems as task forces</p> Signup and view all the answers

    What does the KPI measuring the percentage of ideas implemented from employee suggestions reflect?

    <p>The efficiency of the improvement management process</p> Signup and view all the answers

    Which group plays a primary role in implementing innovative suggestions within the framework of people involvement?

    <p>SGA Circles</p> Signup and view all the answers

    What is the role of TQM coordinators in relation to improvement managers within the organization?

    <p>They work part-time to support the implementation of TQM processes</p> Signup and view all the answers

    Which approach is emphasized for addressing problem-solving within TQM practices?

    <p>A focused problem-solving approach</p> Signup and view all the answers

    What is the purpose of the 'StepUP' initiative within Tata Steel?

    <p>To promote an internal talent marketplace</p> Signup and view all the answers

    What major impact does the 'Innovent' initiative have within the organization?

    <p>Market-led innovation promotion</p> Signup and view all the answers

    Which TQM initiative focuses on enhancing operational efficiency?

    <p>Total Operational Performance (TOP)</p> Signup and view all the answers

    What does the Deming Grand Prize recognize in TQM practices?

    <p>Outstanding projects related to quality and improvement</p> Signup and view all the answers

    Which of the following reflects a core element of the integrated TQM framework?

    <p>Customer awareness to delight</p> Signup and view all the answers

    Which initiative specifically addresses the need for enhancing customer experience?

    <p>Digital Value Acceleration</p> Signup and view all the answers

    What was the primary focus of the launch of ASPIRE - 6σ?

    <p>Achieving competitive cost effectiveness</p> Signup and view all the answers

    Which aspect is critical for transforming TQM practices over the years?

    <p>Passing leadership responsibilities effectively</p> Signup and view all the answers

    Which project is noted for being a benchmark leader recognized in the TBEM?

    <p>Shikhar25</p> Signup and view all the answers

    Which of the following years was significant for the introduction of ISO systems?

    <p>1988 - 1991</p> Signup and view all the answers

    Which initiative emphasizes a resilient and agile response to change?

    <p>AWOW led Apex projects</p> Signup and view all the answers

    What is the aim of the Tata Business Excellence Model (TBEM)?

    <p>Measuring effectiveness and achieving excellence</p> Signup and view all the answers

    What is a characteristic feature of Total Quality Management (TQM)?

    <p>It requires embracing both philosophy and principles together.</p> Signup and view all the answers

    Which aspect does not align with the definition of Quality as described?

    <p>Quality can be improved by applying random methods.</p> Signup and view all the answers

    What does the case study of Tata Steel India primarily illustrate about TQM?

    <p>Quality management aids in adapting to market changes.</p> Signup and view all the answers

    What could happen if a company attempts to implement TQM without a comprehensive understanding?

    <p>The implementation risks failure and inefficiencies.</p> Signup and view all the answers

    In the context of Total Quality Management, what is a significant misconception about its implementation?

    <p>It can be easily adopted through isolated practices.</p> Signup and view all the answers

    What defines the 'cultural environment' aspect of Quality in TQM?

    <p>It is created through systematic organizational activities.</p> Signup and view all the answers

    What is a critical consequence of 'cherry-picking' TQM elements?

    <p>It can create disjointed efforts leading to suboptimal results.</p> Signup and view all the answers

    Which of the following reflects a misconception about the relationship between TQM and customer satisfaction?

    <p>TQM prioritizes internal processes over customer needs.</p> Signup and view all the answers

    What is crucial for achieving stability in performance parameters?

    <p>Continuous monitoring of performance parameters</p> Signup and view all the answers

    What does the trend line in management frameworks signify regarding performance levels?

    <p>Expected performance levels with stretched targets</p> Signup and view all the answers

    Which factor is emphasized for achieving big improvements in Daily Management?

    <p>Collective commitment from all members long-term</p> Signup and view all the answers

    What is a potential consequence of neglecting Daily Management?

    <p>Inability to manage performance effectively</p> Signup and view all the answers

    What is indicated by the phrase 'keep stable, improve progressively' within Daily Management?

    <p>Balance stability with gradual enhancements</p> Signup and view all the answers

    Which of these reflects the core purpose of understanding 'what' is required to maintain performance parameters?

    <p>To enable effective handling of deviations</p> Signup and view all the answers

    What role does Policy Management play in relation to Daily Management?

    <p>It provides guidelines for achieving daily performance goals</p> Signup and view all the answers

    What characterizes the successful implementation of improvements in the context of Daily Management?

    <p>A cycle of assessment, adjustment, and commitment from all members</p> Signup and view all the answers

    What is the primary focus of the Head TQM - Analytics role at Tata Steel?

    <p>Driving improvements through data-driven projects</p> Signup and view all the answers

    Which methodology is specifically associated with employee involvement in daily management at Tata Steel?

    <p>Total Productive Maintenance</p> Signup and view all the answers

    Which role is primarily responsible for driving the implementation of the Tata Education Excellence Programme (TEEP)?

    <p>Head TQM – TEEP</p> Signup and view all the answers

    What aspect does the Customer Value Management (CVM) focus on within Tata Steel's TQM framework?

    <p>Maximizing customer satisfaction and value</p> Signup and view all the answers

    What role does the Head TQM - Learning & Innovation play in Tata Steel's TQM structure?

    <p>Leading innovative projects and programs</p> Signup and view all the answers

    Which model does Tata Steel utilize to promote organizational excellence?

    <p>Tata Business Excellence Model</p> Signup and view all the answers

    What is the central focus of the Driving Tata Education Excellence Programme (TEEP)?

    <p>Enhancing employee training and development</p> Signup and view all the answers

    Which aspect of the TQM organizational structure directly addresses quality assurance implementation?

    <p>Head CQA</p> Signup and view all the answers

    What is a primary focus of Quality Circles in the TQM framework?

    <p>Engaging employees for localized problem-solving</p> Signup and view all the answers

    Which role is designated for full-time engagement within the TQM deployment framework?

    <p>Improvement Manager</p> Signup and view all the answers

    What does the KPI regarding the % ideas implemented primarily measure?

    <p>Proportion of employee suggestions that are acted upon</p> Signup and view all the answers

    How are suggestions from employees typically categorized in the TQM framework?

    <p>Through individual and collective initiatives</p> Signup and view all the answers

    What is the focus of the KPI concerning the number of Kaizens per Circle?

    <p>Assessing the activity level within improvement teams</p> Signup and view all the answers

    What is the primary objective of the TQM coordinators’ role?

    <p>Facilitating team-based suggestions and initiatives</p> Signup and view all the answers

    Which activity is part of the 'People Involvement' approach in TQM?

    <p>Engaging employees in team-based activities</p> Signup and view all the answers

    Which of the following is a temporary team structure within the TQM framework?

    <p>Cross-Functional Teams</p> Signup and view all the answers

    What was the focus of the 'Shikhar25' initiative?

    <p>Accelerating EBITDA improvement</p> Signup and view all the answers

    Which initiative aimed to enhance the customer experience by integrating digital value advancement?

    <p>Digital Value Acceleration</p> Signup and view all the answers

    What aspect does the Total Operational Performance (TOP) initiative primarily address?

    <p>Operational efficiency</p> Signup and view all the answers

    Which year was marked by the launch of the ASPIRE-6 Sigma program?

    <p>2005</p> Signup and view all the answers

    What is the main goal of the 'KVHS' approach within TQM practices?

    <p>Increase customer delight</p> Signup and view all the answers

    What accomplishment is associated with the Tata Business Excellence Model (TBEM)?

    <p>JRD QV Award</p> Signup and view all the answers

    Which initiative promotes an internal talent marketplace at Tata Steel?

    <p>StepUP</p> Signup and view all the answers

    What is the principal achievement recognized by the Deming Grand Prize?

    <p>Outstanding Quality Management Practices</p> Signup and view all the answers

    What does the 'Integrated TQM framework' aim to establish?

    <p>Seamless operations across functions</p> Signup and view all the answers

    During which period was the emphasis on globalization and growth most pronounced?

    <p>2009 - 2018</p> Signup and view all the answers

    Which program emphasizes codifying the operational methods at Tata Steel?

    <p>KVHS</p> Signup and view all the answers

    Which aspect of the TQM practices involves employee contributions to quality improvements?

    <p>Quality Circles</p> Signup and view all the answers

    What is the purpose of implementing cross-functional approaches in problem-solving?

    <p>To enhance collaboration across departments</p> Signup and view all the answers

    Study Notes

    Sustainability Focus

    • Steel Recycling Business, Green Steel, Green Warehousing are key sustainability focuses.
    • Focus on establishing “plug and play” models for onboarding new units, businesses, and contract manufacturing.

    Key Challenges

    • Multi-sourcing and variability of raw material quality.
    • Logistics and transportation associated with the steel business.
    • Ensuring quality as a zero-day requirement.
    • Building supplier and partner capabilities to align with Tata Steel’s growth plans.

    Integrated TQM Framework

    • A comprehensive framework binding mining to finished products.
    • Focuses on problem-solving, policy management, knowledge management, and supplier relationship management.
    • Embraces daily management, small group activities, suggestion management, cross-functional management, and standardization.

    SII – Key Dimensions of Improvement

    • The guiding principle for improvement is "Standardize, Improve, Innovate."
    • Three key dimensions for improvement: sustainance/standardization, improvement (gradual), and innovation (breakthrough).

    What is Daily Management?

    • Daily Management is the management of routine jobs at all levels.
    • Aims to ensure consistent and predictable outcomes aligned with customer requirements.
    • Aims to stabilize processes, monitor performance parameters, and handle deviations.

    Policy Management (PM) and Daily Management (DM)

    • PM sets targets, while DM monitors performance against those targets.
    • PM focuses on the future, while DM focuses on the present.

    Why Daily Management is Important?

    • Daily Management creates a stable foundation for bigger improvements through policy management, problem-solving, and task achievement.
    • Lack of DM leads to potential instability, requiring revisiting TQM practices and improvement projects.

    Triggers for Change

    • Tata Steel has a history of implementing change through TQM approaches, driving business excellence.
    • Notable initiatives include Shikhar 25, the introduction of ASPIRE-6 Sigma, and the Deming Grand Prize.

    Tata Steel India TQM Organizational Structure

    • A dedicated TQM team drives the implementation of TQM throughout the organization.
    • The team is structured with different departments focused on Daily Management, Analytics, and Quality Assurance.
    • The structure also encompasses an extended ecosystem with dedicated TQM managers and coordinators embedded across different divisions.

    Framework for People Involvement

    • Emphasis on employee engagement through various initiatives.
    • Three key activities: Small Group Activities (SGA), MASS+, and Suggestion Management.
    • These activities aim to encourage employee involvement, drive improvement projects, and implement innovative ideas.

    Importance of Quality

    • Ignoring quality can lead to catastrophic results
    • Japan is known for its high-quality products

    Total Quality Management (TQM)

    • TQM is a systematic approach to achieve company objectives by providing high-quality products and services that satisfy customers at the right time and price.
    • TQM is not a program or model but an entire management system that includes philosophy, principles, methods, and tools.
    • Cherry-picking TQM elements will fail; it requires complete implementation.

    Tata Steel India: TQM Implementation

    • Tata Steel India has a long and complex value chain, facing challenges related to raw materials, logistics, onboarding new units, ensuring quality, and supplier capability building.
    • The Integrated TQM Framework aims to bind the entire value chain from mining to finished products.
    • The framework incorporates methodologies like problem-solving, Theory of Constraints, knowledge management, and supplier relationship management.
    • The "Standardize, Improve, Innovate (SII)" guiding principle focuses on sustenance, gradual improvements, and breakthrough innovations.
    • Daily management stabilizes processes for consistent outcomes and reviews TQM practices, prioritizes focus areas, and uses a cross-functional approach for problem-solving.

    Evolution of TQM at Tata Steel India

    • Triggers for change, like resilience, agility, and future-readiness, have driven TQM responses like AWOW, StepUP, Open Innovation, Innovent, and Shikhar25.
    • This led to numerous awards, including Deming Application Prize, JRD QV Award, and PM's Trophy.

    Organizational Structure and People Involvement

    • Tata Steel India has a dedicated TQM organizational structure, with various roles and responsibilities across departments.
    • Employee involvement is central to the TQM framework, utilizing Small Group Activities (SGA), MASS+, and Suggestion Management.
    • KPIs are used to track progress and effectiveness in these programs.

    Ignoring Quality

    • Ignoring quality leads to catastrophic consequences
    • It can impact businesses in various ways

    Quality

    • Quality is a cultural environment, not just a product or service
    • Total Quality Management helps to create this cultural environment
    • Quality is the result of a carefully constructed cultural environment

    Total Quality Management (TQM)

    • A set of systematic activities
    • Carried out by the entire organization
    • Effectively and efficiently achieves company objectives
    • Provides quality products and services that satisfy customers at the appropriate time and price
    • It is not a program or model that can be bought off-the-shelf.
    • A management system with a philosophy, principles, methods, and tools.
    • Cherry-picking the system is not possible - you must commit completely or not at all.

    Steel Making at Tata Steel India

    • A long and complex value chain
    • Includes raw materials, iron making, steel making, rolling and further processing
    • The company produced 2.3 million end customers
    • Steel production doubled from 9.97 MnT (2015) to 19.9 MnT (2023)
    • Increase in dealers from 10,991 (2015) to 20,478 (2023)
    • Three times increase in steel processing centers from 12 SPCs (2015) to 40 SPCs (2023)
    • New grades are launched from new locations to meet emerging requirements
    • Deliver stable and consistent outputs

    Policy Management (PM) & Daily Management (DM)

    • PM defines targets set by management
    • DM ensures those targets are met through daily activities

    Daily Management

    • Important for continuous, long-term commitment
    • Lack of DM leads to setbacks
    • Important for big improvements
    • Essential for review of TQM practices, prioritization of focus areas, and resource allocation
    • Cross-functional approach to problem-solving

    Tata Steel India: TQM Triggers for Change

    • Unwavering focus on quality has been a catalyst for change
    • TQM response includes: agility, future-ready, world class, growth, cost competitiveness, modernization, standardization

    Tata Steel India: TQM Organizational Structure

    • Peeyush Gupta: VP TQM, GSP, and Supply Chain
    • Tripti Srivastava: Chief TQM & CQA
    • Suresh Chandra: Head TQM – DM, QMS & Empl. Engagement
    • Avinash Kumar: Head TQM- Analytics
    • Nidhi Basu: Head CQA
    • Ankur Gandotra: Head TQM – Org. Learning & Innovation
    • Ajinkya Vikas Deo: Head TQM - TEEP, BE & Strategy
    • Valasani Ravi Kumar: Head TQM & CQA - TSK
    • Extended ecosystem across the organization to facilitate the TQM deployment
    • 55 Improvement Managers in Divisions/ Profit Centers (full time engagement)
    • 128 TQM coordinators in departments (Part time engagement)

    Framework for People Involvement

    • KPI: Overall % Employee Involvement
    • SGA (Subject-Function Based): Team based activity focusing on local problems, permanent teams, employee engagement, focusing on employee engagement
    • MASS+: Team based activity focusing on themes given by management, temporary teams, cross-functional members
    • Suggestion: Individual activity, innovative suggestions from employees are implemented by management.
    • KPIs: No.of Suggestions generated/ employee, No.of Suggestions Implemented/ Employee.

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    Description

    This quiz explores key sustainability initiatives and challenges within the steel industry. It also delves into an integrated Total Quality Management (TQM) framework that aims to enhance efficiency and improve supplier relationships. Test your knowledge on the principles of standardization, improvement, and innovation in this context.

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