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CH 2: STRESS, CRISIS AND CHANGE MANAGEMENT

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What are some common causes of stress in the workplace?

High workload, tight deadlines, and poor interpersonal relationships

How does chronic stress impact productivity in the workplace?

It leads to increased absenteeism and turnover

What is a recommended strategy for individuals to combat stress in the workplace?

Prioritizing tasks and seeking support

How can businesses contribute to stress management in the workplace?

Ensuring fair workloads and providing a supportive environment

Which of the following is an effect of chronic stress on employees?

Decreased motivation

What role does self-awareness play in combating stress?

It helps individuals identify triggers and manage responses

Why is chronic stress detrimental to decision-making abilities?

It impairs cognitive functions under pressure

How can businesses foster a resilient organizational culture?

By creating a supportive work environment

What are some effects of stress on employee health?

Decreased motivation and overall health issues

How do healthy lifestyle habits help combat workplace stress?

They promote overall well-being and resilience

What is a crisis in the context of business management?

An unexpected event that disrupts business operations or reputation

Which step is part of John P. Kotter's model for effective change management?

Fostering a sense of urgency

What is a key aspect of effective crisis management preparation?

Developing a crisis management plan with communication strategies

Why is change management essential for organizations?

To navigate challenges like technological advancements and shifts in consumer preferences

What is a strategy for businesses to adapt to changes effectively?

Value continuous learning, innovation, and diversity

How should businesses respond during the 'Response' phase of crisis management?

Maintain transparent communication and take swift action

What is the main consequence of not having a proper crisis response plan in place?

Financial loss and legal issues

Which of the following is NOT a key element of effective crisis management?

Procrastination

Why is it important for businesses to maintain transparent and frequent communication with stakeholders during a crisis?

To build trust and keep stakeholders informed

What is the primary purpose of creating quick wins in Kotter's change management model?

To plan for visible improvements and celebrate success

How can businesses incorporate changes into their culture effectively as per Kotter's model?

By ensuring changes are visible in all aspects of operations

Which major change faced by businesses requires strategies for international competition and collaboration?

Globalization

What is a crucial aspect for businesses to navigate change effectively according to the text?

'Adhering to ethical practices'

What is the primary focus of effective change management in organizations?

Fostering a resilient and adaptive organizational culture

Which of the following is a key strategy for businesses to effectively manage stress in the workplace?

Providing stress management workshops and ensuring fair workloads

How does chronic stress impact an employee's decision-making abilities?

Chronic stress impairs an employee's decision-making abilities and cognitive load

What is a key aspect of effective crisis management preparation for businesses?

Developing detailed contingency plans and regularly testing them

Which of the following is a common cause of stress in the workplace?

High workloads, tight deadlines, and poor interpersonal relationships

How can individuals combat stress in the workplace?

Practicing self-awareness, prioritizing tasks, and adopting healthy habits

What is a key effect of chronic stress on employee productivity?

Decreased employee productivity, engagement, and overall health

How can businesses foster a resilient and adaptive organizational culture?

Implementing effective stress and crisis management strategies, and embracing change

What is a key aspect of the 'Response' phase in effective crisis management?

Communicating transparently with stakeholders and taking decisive action

How do healthy lifestyle habits help combat workplace stress?

Healthy habits like exercise and balanced nutrition help individuals cope with stress

How does chronic stress affect decision-making abilities in the workplace?

Impairs decision-making and creativity

What is one of the effects of chronic stress on employee health?

Decreased motivation and fatigue

Which strategy can businesses implement to help employees combat workplace stress?

Creating a supportive work environment

What is a common cause of stress in the workplace according to the text?

Job insecurity

How does stress affect employee productivity in organizations?

Leads to significant declines in productivity

What is the impact of chronic stress on absenteeism and turnover rates?

Increases both absenteeism and turnover

What is a key management strategy for individuals to combat stress in the workplace?

Prioritizing tasks and seeking support

Which of the following is NOT a recommended step in effective crisis management?

Delaying response until the crisis escalates

According to Kotter's model, which step is crucial for building momentum and sustaining change?

Build on the Change

Which of the following is NOT a major change faced by businesses that requires adaptation strategies?

Technological stagnation

Which of the following is a recommended strategy for businesses to adapt to change effectively?

Fostering an environment that values continuous learning and innovation

What is the primary focus of effective change management in organizations?

Transitioning individuals, teams, and organizations from a current state to a desired future state

Which step in Kotter's model involves identifying and reducing barriers to change?

Remove Obstacles

What is a key consequence of not having a proper crisis response plan in place?

Financial loss, legal issues, and eroded stakeholder trust

Which of the following is NOT a recommended strategy for businesses to effectively manage stress in the workplace?

Promoting a culture of overwork and unrealistic deadlines

What role does self-awareness play in combating stress?

It helps individuals recognize and address stress triggers

Which step in Kotter's model involves clarifying the desired future state and how it differs from the present?

Create a Vision for Change

What is the primary purpose of the 'Recovery' phase in effective crisis management according to the text?

Assessing and repairing the damage to operations and reputation, and learning from the crisis to strengthen future preparedness

According to Kotter's model, which step involves 'Ensuring that everyone understands and accepts the vision' for change?

Communicate the Vision

Which of the following is NOT identified as a major change faced by businesses that requires adaptation strategies according to the text?

Technological Advancements

What is the primary focus of effective change management in organizations according to the text?

Transitioning individuals, teams, and organizations from a current state to a desired future state

Which of the following is NOT a key element of effective crisis management according to the text?

Monitoring and Adjustment

What is the primary consequence of not having a proper crisis response plan in place according to the text?

All of the above

According to Kotter's model, which step involves 'Identifying and reducing barriers to change'?

Remove Obstacles

What is a key strategy for businesses to effectively adapt to the major change of globalization according to the text?

Fostering an environment that values continuous learning, innovation, and diversity

Which of the following is NOT a recommended strategy for businesses to effectively manage stress in the workplace according to the text?

Promoting a culture of micromanagement

What is a key aspect of effective crisis management preparation for businesses according to the text?

Developing a comprehensive crisis management plan that includes communication strategies and emergency procedures

Which of the following is NOT a recommended strategy for individuals to combat stress in the workplace?

Delegating tasks to colleagues without consent

Which of the following is a potential consequence of chronic stress on employee productivity?

Decreased motivation and engagement

What is a recommended strategy for businesses to effectively manage stress in the workplace?

Ensuring fair workloads and creating a supportive environment

Which of the following is a potential effect of chronic stress on employee health?

Fatigue and weakened immune system

What is a common cause of stress in the workplace, as mentioned in the text?

Job insecurity and poor interpersonal relationships

Which of the following is a potential consequence of chronic stress on decision-making abilities?

Increased cognitive load and impaired judgment

Which of the following is NOT a recommended strategy for businesses to foster a resilient and adaptive organizational culture?

Encouraging a blame culture for failures

Which of the following is a potential effect of chronic stress on employee productivity?

Increased absenteeism and turnover

Which of the following is a recommended strategy for individuals to combat stress in the workplace?

Prioritizing tasks and seeking support

Which of the following is a potential consequence of chronic stress on employee engagement?

Decreased motivation and disengagement

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