Questions and Answers
Which method helps organizations determine the minimum number of employees needed per day with varying requirements?
What is the primary purpose of shifting scheduling in service organizations?
What is typically the first step in scheduling work shifts for service organizations?
Which strategy involves customers directly contributing to service delivery, as seen in fast-food restaurants?
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What is a frequent requirement for organizations that must provide services 24/7, like hospitals?
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Which of the following is NOT a benefit of increasing customer participation in service delivery?
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In scheduling operators for shifts, which method can be employed to find a solution for complex assignments?
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What is a common approach for service organizations to forecast demand effectively?
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What was the result of segmenting demand at the health clinic?
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What was one strategy mentioned to manage demand effectively?
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Which yield management technique is exemplified by offering reduced prices for daytime theatre shows?
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What effect did demand smoothing have on physician hours?
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In the context of demand forecasting, why is it beneficial to identify peak and off-peak times?
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What was mentioned as a potential incentive beyond price adjustments?
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Why might health clinics consider making appointments towards the end of the week?
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Which of the following is NOT a result of demand segmentation at the health clinic?
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What is the main objective of discriminatory pricing in the context of resource utilization?
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Which type of experience has the highest daily fee during peak camping season?
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What result is projected from the discriminatory pricing strategy compared to the existing pricing?
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Which experience type contributes no revenue under the discriminatory pricing model?
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What is a key strategy for managing demand according to the provided information?
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How does type 3 experience pricing compare to standard existing fees?
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What does the projected revenue of $21,250 for experience type 2 indicate?
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What aspect of demand forecasting is highlighted by the discriminatory pricing model?
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Study Notes
Strategies for Managing Demand
- High walk-in patient demand on Mondays, with numbers reaching 140; other days show lower demand.
- Implementing appointment scheduling could balance demand throughout the week, reducing peak loads.
- After smoothing demand, walk-in patient counts rose by 13.4%, while physician hours decreased by 5.1%.
- Patient-physician interaction time increased by 5.0% while average waiting time remained unchanged.
- Higher physician morale was recorded post-implementation of demand management strategies.
Offering Price Incentives
- Price differentiation can encourage resource utilization during off-peak times, such as reduced rates for matinee films and off-season hotel stays.
- Discriminatory pricing aims to fill low-demand windows and better manage peak demand.
- Camping fees vary based on peak and off-peak days; for example, $6.00 on peak weekends vs. free during the off-peak season.
- Projected revenue analysis shows potential increases despite price adjustments, with predicted revenue of $59,000 through discriminatory pricing compared to $64,941 at existing rates.
Promoting Off-Peak Demand
- Encouraging use of off-peak capacity can optimize resource availability and enhance service delivery.
- Effective service capacity adjustments promote better demand management, exemplified by strategic modifications in call handling times.
Strategies for Managing Capacity
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Daily Work-shift Scheduling:
- Crucial for cyclical demand services like hospitals and banks.
- Involves forecasting demand, calculating operator needs, scheduling shifts, and assigning workers efficiently using computer heuristics.
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Weekly Work-shift Scheduling with Days-Off Constraints:
- Essential for continuous services like emergency services, where staffing must comply with 24/7 requirements.
- Integer Linear Programming (ILP) is used to determine necessary staffing levels to meet varying demands.
Increasing Customer Participation
- Fast-food chains illustrate this by prompting customers to serve themselves, resulting in lower service costs and faster transaction times.
- This model creates a symbiotic relationship where customers contribute labor, thus reducing staffing requirements for service providers.
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Description
This quiz explores different strategies for managing demand at healthcare facilities, focusing on methods like segmenting patient flow. You'll learn why certain days, such as Mondays, see a spike in walk-in patients and how appointment scheduling can optimize daily operations.
