Podcast
Questions and Answers
What are the two aspects of time mentioned in the text in relation to quality improvement?
What are the two aspects of time mentioned in the text in relation to quality improvement?
The time it takes to achieve business goals of quality and the speed at which companies improve.
According to the text, what does leadership involve?
According to the text, what does leadership involve?
Influencing a group to move for achieving great goals.
What are the seven types of power mentioned in the text in relation to leadership for quality?
What are the seven types of power mentioned in the text in relation to leadership for quality?
Power of experience, reward power, flexibility power, rules regulations power, leader skills, leader behavior.
Why is management concerned about the time it takes for quality improvement programs to show results?
Why is management concerned about the time it takes for quality improvement programs to show results?
What is the significance of great goals in the context of leadership for quality?
What is the significance of great goals in the context of leadership for quality?
What does the text emphasize about the relationship between quality costs and quality as a core efficiency?
What does the text emphasize about the relationship between quality costs and quality as a core efficiency?
What are the three commonly accepted defining features of a profession?
What are the three commonly accepted defining features of a profession?
What is the core of effective leadership according to the text?
What is the core of effective leadership according to the text?
What is the power a leader has if they can punish a follower for not following rules or guidelines?
What is the power a leader has if they can punish a follower for not following rules or guidelines?
What is the difference achieved by a competitor if the customer realizes the product or service to be unique?
What is the difference achieved by a competitor if the customer realizes the product or service to be unique?
According to the text, what is the ability that can be more important than the actual quality?
According to the text, what is the ability that can be more important than the actual quality?
What are the leadership features mentioned in the text?
What are the leadership features mentioned in the text?
What is the leadership process discussed in the text?
What is the leadership process discussed in the text?
Why is quality discussed as a strategy in the text?
Why is quality discussed as a strategy in the text?
According to the text, what is quality by focus?
According to the text, what is quality by focus?
What is built upon the standard of a long-term commitment to quality and continual process improvement according to the text?
What is built upon the standard of a long-term commitment to quality and continual process improvement according to the text?
