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Questions and Answers
Which one of the following is a characteristic of services according to the text?
Which one of the following is a characteristic of services according to the text?
- Customers have less involvement in the production of services (correct)
- Services have homogeneous outputs
- Services have tangible attributes
- Services have a clear separation between production and consumption
Which one of the following is true about service sector operations according to the text?
Which one of the following is true about service sector operations according to the text?
- Service sector operations have simple quality standards compared to manufacturing sector
- Service sector operations have more contact with customers than manufacturing sector (correct)
- Service sector operations have a clear separation between production and consumption
- Service sector operations are less flexible than manufacturing operations
Which one of the following is a characteristic of manufacturing sector according to the text?
Which one of the following is a characteristic of manufacturing sector according to the text?
- Manufacturing sector has more customer involvement in the production of services (correct)
- Manufacturing sector has heterogeneous outputs
- Manufacturing sector has intangible inputs
- Manufacturing sector has voluntary and involuntary services
Which one of the following is true about quality standards according to the text?
Which one of the following is true about quality standards according to the text?
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Which one of the following is a characteristic of services according to the text?
Which one of the following is a characteristic of services according to the text?
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Study Notes
Characteristics of Services
- Services are intangible, meaning they cannot be physically touched or owned.
- They often involve a higher degree of customer interaction compared to products.
- The production and consumption of services occur simultaneously.
Service Sector Operations
- The service sector encompasses a wide range of industries, including healthcare, education, and hospitality.
- Operations in the service sector focus on enhancing customer experience and satisfaction.
- Flexibility and adaptability are crucial for service sector operations to meet varying customer needs.
Characteristics of Manufacturing Sector
- Manufacturing produces tangible goods that can be stored and inventoried.
- It typically involves more structured processes and can achieve economies of scale.
- Quality control measures in manufacturing are often more straightforward than in services.
Quality Standards
- Quality standards ensure that services and products meet certain predefined criteria for excellence.
- They help in maintaining customer trust and ensuring consistent service delivery.
- Regulations and certifications enhance quality assurance in both manufacturing and service sectors.
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