16 Questions
What are the three commonly accepted defining features of a profession?
Specialized knowledge, self-discipline and commitment, loyalty to public service
What type of power does a leader have when they can give rewards to junior or staff in return for some achievement?
Reward power
According to the text, what is the core of effective leadership?
Flexibility
What type of power does a leader have if they can punish a follower for not following rules or guidelines?
Rules regulations power
What is the fourth defining feature of a leader mentioned in the text?
Attractive or friendly with special features power
What are the four leader skills character mentioned in the text?
Knowledge, communication, planning, vision
What does the text mention as the process to identify specific leadership styles and the effects of leadership style on Employees Performance?
Leader behavior
According to the text, what is quality as a strategy linked with?
Improving existing quality
What is achieved by a competitor if the customer realizes the product or service to be unique?
Difference of Quality
According to the text, what is built upon the standard of a long-term commitment to quality and continual process improvement?
Core efficiency
What are the two aspects of time discussed in the importance of time in quality improvement?
The time it takes to achieve business goals of quality and the speed at which companies improve.
Define leadership for quality as mentioned in the text.
Leadership is the process by which a leader influences a group to move for achieving the great goals, involving achieving a higher end of quality that benefits not only the individual, but also the group at large.
List three types of power mentioned in 'Leadership for Quality' section.
Power of experience, Reward power, and Flexibility power.
What does the text emphasize about the time between the implementation of quality improvement programs and recognized or achieved results?
The text emphasizes that management is looking for a quick fix of problems or improvement, and if it consumes a lot of time, they may not be satisfied with the results.
Why are 'Great goals' important in the context of leadership for quality?
Great goals involve achieving a higher end of quality that benefits not only the individual, but also the group at large.
What are the leadership features mentioned in the text?
Leader skills and Leader behavior.
Test your understanding of key concepts from Chapter 3 of the book 'Strategic Quality Planning' by Dr. Nezar AL-Samhi. This quiz covers topics such as strategy variables, the importance of time in quality improvement, leadership, ethics, and quality costs.
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