Strategic Quality Planning Chapter 3 Quiz
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Questions and Answers

In quality improvement, the two aspects of time are the time it takes to achieve business goals of quality and the quality costs.

False

Studies show that the time between the implementation of quality improvement programs and recognized results does not affect management's satisfaction.

False

Leadership is the process by which a leader influences a group to move for achieving the great goals that only benefit the individual.

False

The Types of Power in leadership include Reward power and Leadership features.

<p>False</p> Signup and view all the answers

Flexibility power is one of the types of power in leadership.

<p>True</p> Signup and view all the answers

Leader behavior is one of the Leadership features in leadership.

<p>True</p> Signup and view all the answers

Quality as a strategy can be linked with improving existing quality. (True/False)

<p>True</p> Signup and view all the answers

A leader who has the power to punish the follower for not following rules or guidelines has flexibility power. (True/False)

<p>False</p> Signup and view all the answers

If a leader is attractive or friendly and is followed because he or she is liked, then the leader has special features power. (True/False)

<p>True</p> Signup and view all the answers

Quality by Focus strategy seeks to limit region or group as focus strategy. (True/False)

<p>True</p> Signup and view all the answers

A profession's loyalty to public service is one of the defining features of a profession. (True/False)

<p>True</p> Signup and view all the answers

Quality as Core efficiency focuses on the ability to change rather than the actual quality. (True/False)

<p>True</p> Signup and view all the answers

Leadership for Quality discusses how leaders behave to identify specific leadership styles and the effects of leadership style on Employees Performance. (True/False)

<p>True</p> Signup and view all the answers

Difference in quality is achieved by a competitor if the customer realizes the product or service to be unique. (True/False)

<p>True</p> Signup and view all the answers

A leader has reward power if he or she has special knowledge. (True/False)

<p>False</p> Signup and view all the answers

Self-discipline and commitment are two of the defining features of a profession. (True/False)

<p>True</p> Signup and view all the answers

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