Strategic Quality Planning Chapter 3 Quiz

In quality improvement, the two aspects of time are the time it takes to achieve business goals of quality and the quality costs.

Studies show that the time between the implementation of quality improvement programs and recognized results does not affect management's satisfaction.

Leadership is the process by which a leader influences a group to move for achieving the great goals that only benefit the individual.

The Types of Power in leadership include Reward power and Leadership features.

Flexibility power is one of the types of power in leadership.

Leader behavior is one of the Leadership features in leadership.

Quality as a strategy can be linked with improving existing quality. (True/False)

A leader who has the power to punish the follower for not following rules or guidelines has flexibility power. (True/False)

If a leader is attractive or friendly and is followed because he or she is liked, then the leader has special features power. (True/False)

Quality by Focus strategy seeks to limit region or group as focus strategy. (True/False)

A profession's loyalty to public service is one of the defining features of a profession. (True/False)

Quality as Core efficiency focuses on the ability to change rather than the actual quality. (True/False)

Leadership for Quality discusses how leaders behave to identify specific leadership styles and the effects of leadership style on Employees Performance. (True/False)

Difference in quality is achieved by a competitor if the customer realizes the product or service to be unique. (True/False)

A leader has reward power if he or she has special knowledge. (True/False)

Self-discipline and commitment are two of the defining features of a profession. (True/False)