Chapter 3 Strategic Quality Planning: Time and Leadership
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Questions and Answers

What are the two aspects of time mentioned in the text in the context of quality improvement?

  • The time it takes to create quality improvement programs and the time to train employees
  • The time it takes to implement quality improvement programs and the time to measure results
  • The time it takes to achieve business goals of quality and the speed at which companies improve (correct)
  • The time it takes to recognize achieved results and the time to analyze quality costs

    • What is the process of leadership described as in the text?

  • The process by which a leader influences a group to increase profitability
  • The process by which a leader influences a group to achieve great quality goals (correct)
  • The process by which a leader influences a group to establish reward systems
  • The process by which a leader influences a group to implement new rules and regulations

    • What are the types of power mentioned in the context of leadership for quality?

  • Expert power, referent power, legitimate power, informational power
  • Influence power, control power, directive power, coercive power
  • Power of knowledge, punishment power, decision-making power, authority power
  • Power of experience, reward power, flexibility power, rules regulations power (correct)

    • What does leadership for quality involve according to the text?

    <p>Achieving a higher end of quality that benefits not only the individual but also the group at large</p> Signup and view all the answers

    What does management look for in the context of time and quality improvement according to the text?

    <p>A quick fix of problems or improvement without consuming lots of time</p> Signup and view all the answers

    What factor does the text suggest as potentially leading to unsatisfactory results in quality improvement?

    <p>Consuming too much time for improvement</p> Signup and view all the answers

    What is the core of effective leadership as mentioned in the text?

    <p>Flexibility</p> Signup and view all the answers

    Which defining features of a profession are commonly accepted as mentioned in the text?

    <p>Specialized knowledge, self-discipline, and commitment</p> Signup and view all the answers

    What does quality as a strategy discuss due to poor quality?

    <p>Improving existing quality</p> Signup and view all the answers

    What does 'Quality by Focus' strategy aim to do?

    <p>Fulfill global, regional, or specific group needs and desires</p> Signup and view all the answers

    What is considered the most important aspect of core efficiency according to the text?

    <p>Standard commitment to quality</p> Signup and view all the answers

    What type of power is exercised when a leader has rewards to give in return for some achievement?

    <p>Reward power</p> Signup and view all the answers

    What aspect of leadership style affects employees' performance according to the text?

    <p>Leader skills character</p> Signup and view all the answers

    Which aspect of a leader is highlighted as being followed because they are liked?

    <p>Attractive leader features power</p> Signup and view all the answers

    What determines the achievement of difference in quality by a competitor as per the text?

    <p>'Quality by Focus' strategy</p> Signup and view all the answers

    'Leaders seek to influence other people for the good of the organization.' What characteristic is essential for effective leadership based on this statement?

    <p>'Flexibility'</p> Signup and view all the answers

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