Strategic Quality Planning Chapter 3 Quiz

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Questions and Answers

What is the importance of time in quality improvement, according to the text?

  • The time it takes to implement leadership strategies
  • The time it takes to develop new marketing campaigns
  • The speed at which companies hire new employees
  • The time it takes to achieve business goals of quality (correct)

What is leadership according to the text?

  • The process of achieving individual goals without considering the group
  • The process of influencing a group to achieve goals of higher efficiency
  • The process of enforcing rules and regulations within a group
  • The process of influencing a group to move for achieving the great goals (correct)

What are the two aspects of time in quality improvement, as mentioned in the text?

  • The time it takes to achieve personal goals and professional goals
  • The time it takes to achieve business goals and the speed at which companies improve (correct)
  • The speed at which companies market products and the time it takes to implement quality improvement programs
  • The time it takes to develop new products and the time it takes to train employees

What types of power are mentioned in the context of leadership for quality?

<p>Power of experience and reward power (B)</p> Signup and view all the answers

What does leadership involve achieving, according to the text?

<p>Achieving a higher end of quality that benefits not only the individual, but also the group at large (A)</p> Signup and view all the answers

What are companies looking for in relation to quality improvement, as per the text?

<p>A quick fix of problems or improvement that consumes a lot of time (D)</p> Signup and view all the answers

Which defining features of a profession are commonly accepted?

<p>Specialized of knowledge, self-discipline, and commitment (D)</p> Signup and view all the answers

What type of power does a leader have if they can punish the follower for not following rules or guidelines?

<p>Rules regulations power (B)</p> Signup and view all the answers

What is the core of effective leadership according to the text?

<p>Flexibility (D)</p> Signup and view all the answers

Which aspect of quality is linked with improving existing quality?

<p>Difference of Quality (A)</p> Signup and view all the answers

What is the third defining feature of a profession as mentioned in the text?

<p>Loyalty to public service (B)</p> Signup and view all the answers

What type of power does a leader have if they have special knowledge or are considered to have special knowledge?

<p>Special features power (A)</p> Signup and view all the answers

According to the text, what can be more important than the actual quality?

<p>Quality as Core efficiency (B)</p> Signup and view all the answers

What type of power does a leader have if they have rewards that they can give to junior or staff in return for some achievement?

<p>Reward power (D)</p> Signup and view all the answers

What is the core efficiency built upon according to the text?

<p>The standard of longterm commitment to quality and continual process improvement. (C)</p> Signup and view all the answers

Which aspect of quality is achieved by a competitor if the customer realizes the product or service to be unique?

<p>Difference of Quality. (B)</p> Signup and view all the answers

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