Strategic Quality Planning Chapter 3 Quiz
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Questions and Answers

What is the importance of time in quality improvement, according to the text?

  • The time it takes to implement leadership strategies
  • The time it takes to develop new marketing campaigns
  • The speed at which companies hire new employees
  • The time it takes to achieve business goals of quality (correct)

    • What is leadership according to the text?

  • The process of achieving individual goals without considering the group
  • The process of influencing a group to achieve goals of higher efficiency
  • The process of enforcing rules and regulations within a group
  • The process of influencing a group to move for achieving the great goals (correct)

    • What are the two aspects of time in quality improvement, as mentioned in the text?

  • The time it takes to achieve personal goals and professional goals
  • The time it takes to achieve business goals and the speed at which companies improve (correct)
  • The speed at which companies market products and the time it takes to implement quality improvement programs
  • The time it takes to develop new products and the time it takes to train employees

    • What types of power are mentioned in the context of leadership for quality?

    <p>Power of experience and reward power</p> Signup and view all the answers

    What does leadership involve achieving, according to the text?

    <p>Achieving a higher end of quality that benefits not only the individual, but also the group at large</p> Signup and view all the answers

    What are companies looking for in relation to quality improvement, as per the text?

    <p>A quick fix of problems or improvement that consumes a lot of time</p> Signup and view all the answers

    Which defining features of a profession are commonly accepted?

    <p>Specialized of knowledge, self-discipline, and commitment</p> Signup and view all the answers

    What type of power does a leader have if they can punish the follower for not following rules or guidelines?

    <p>Rules regulations power</p> Signup and view all the answers

    What is the core of effective leadership according to the text?

    <p>Flexibility</p> Signup and view all the answers

    Which aspect of quality is linked with improving existing quality?

    <p>Difference of Quality</p> Signup and view all the answers

    What is the third defining feature of a profession as mentioned in the text?

    <p>Loyalty to public service</p> Signup and view all the answers

    What type of power does a leader have if they have special knowledge or are considered to have special knowledge?

    <p>Special features power</p> Signup and view all the answers

    According to the text, what can be more important than the actual quality?

    <p>Quality as Core efficiency</p> Signup and view all the answers

    What type of power does a leader have if they have rewards that they can give to junior or staff in return for some achievement?

    <p>Reward power</p> Signup and view all the answers

    What is the core efficiency built upon according to the text?

    <p>The standard of longterm commitment to quality and continual process improvement.</p> Signup and view all the answers

    Which aspect of quality is achieved by a competitor if the customer realizes the product or service to be unique?

    <p>Difference of Quality.</p> Signup and view all the answers

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