Standard Operating Procedure for Threatening Phone Calls

To outline the responsibilities of the Deputy Chief over Administration in managing threatening phone calls

To define the types of threatening language that should be reported to key personnel

To establish a policy for the Las Vegas Fire & Rescue Department regarding workplace violence prevention

To provide guidelines for responding to threatening phone calls on non-recorded lines (correct)

Threatening, intimidating, aggressive, or hostile language (correct)

Any phone call that includes the word 'threat' or 'threatening'

Only explicit threats of physical violence or harm

Only phone calls that mention explosive devices or bombs

The Deputy Chief over Administration, or their designee (correct)

The Fire Chief of the Las Vegas Fire & Rescue Department

The Human Resources department of the City of Las Vegas

All employees of the Las Vegas Fire & Rescue Department

<p>The incoming phone number if it is displayed, and any other relevant information</p> Signup and view all the answers

<p>Employees should remain calm, gather information, and immediately notify the Deputy Chief over Administration</p> Signup and view all the answers

<p>All of the above</p> Signup and view all the answers