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Questions and Answers
What is the purpose of the Standard Operating Procedure for Threatening phone calls?
Who is responsible for the content, revision, and review of the Standard Operating Procedure?
What type of language is considered part of a threatening phone call according to the policy?
What is included in the definition that all employees must be familiar with?
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What should staff do when a threat of violence is received on a non-recorded telephone line?
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Who expires the Standard Operating Procedure document?
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'Threatening or intimidating language' falls under which category of a threatening phone call?
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'Type: Administration – 100 series Las Vegas Fire & Rescue Department' refers to what in the context?
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'Remain calm and note any relevant information' is a procedure for what type of phone call?
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Study Notes
Threatening Phone Calls Procedure
- The purpose of this procedure is to notify key personnel in case of a threatening phone call on a non-recorded line.
Scope
- This procedure applies to staff answering phone calls on non-recorded telephone lines.
Responsibility
- All employees are responsible for taking steps to protect the city's workforce from violence.
- Employees must be familiar with this procedure and the City Workplace Violence Prevention Policy/Procedure HR9.05.01.
Definition of Threatening Phone Call
- A threatening phone call includes threats of violence or physical harm to an individual, organization, or location.
- Threatening or intimidating language and aggressive or hostile language are also considered threatening phone calls.
Procedures
- Remain calm and note relevant information while listening to the caller, including:
- The incoming phone number if on the display.
- The policy is to take immediate action when a threat of violence is received on a non-recorded telephone line.
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Description
Test your knowledge on the standard operating procedure for handling threatening phone calls received on non-recorded phone lines. This quiz covers the purpose, scope, and key personnel responsibilities outlined in the procedure.
