Standard Operating Procedure for Threatening Phone Calls

To outline the steps to take when receiving a threatening phone call on a non-recorded line. (correct)

To establish a protocol for reporting non-threatening phone calls.

To provide guidelines for answering all phone calls in a professional manner.

To inform staff about the importance of recording all phone calls.

The City Workplace Violence Prevention Manager.

The chief operator answering the non-recorded phone line.

The Fire Chief of Las Vegas Fire & Rescue Department.

The Deputy Chief over Administration. (correct)

The city's workforce violence prevention policy and procedure HR9.05.01. (correct)

The emergency evacuation procedures.

The proper etiquette for answering phone calls.

The city's holiday schedule.

<p>Threats of violence or physical harm to an individual, organization, or location.</p> Signup and view all the answers

<p>Remain calm and note relevant information while listening to the caller.</p> Signup and view all the answers