Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What is the purpose of the Standard Operating Procedure for Threatening phone calls?
What is the purpose of the Standard Operating Procedure for Threatening phone calls?
- To outline the steps to take when receiving a threatening phone call on a non-recorded line. (correct)
- To establish a protocol for reporting non-threatening phone calls.
- To provide guidelines for answering all phone calls in a professional manner.
- To inform staff about the importance of recording all phone calls.
Who is responsible for the content, revision, and review of the instruction regarding threatening phone calls?
Who is responsible for the content, revision, and review of the instruction regarding threatening phone calls?
- The City Workplace Violence Prevention Manager.
- The chief operator answering the non-recorded phone line.
- The Fire Chief of Las Vegas Fire & Rescue Department.
- The Deputy Chief over Administration. (correct)
What should all employees be familiar with according to the text?
What should all employees be familiar with according to the text?
- The city's workforce violence prevention policy and procedure HR9.05.01. (correct)
- The emergency evacuation procedures.
- The proper etiquette for answering phone calls.
- The city's holiday schedule.
What is included in the definition of a threatening phone call?
What is included in the definition of a threatening phone call?
Signup and view all the answers
What should be done when a threatening phone call is received on a non-recorded line?
What should be done when a threatening phone call is received on a non-recorded line?
Signup and view all the answers
Flashcards are hidden until you start studying
