14 Questions
What is the purpose of the standard operating procedure for threatening phone calls?
To notify key personnel in the event of a threatening phone call on a non-recorded line
Who is responsible for the content, revision, and review of the standard operating procedure for threatening phone calls?
The Deputy Chief over Administration or designee
What type of language is included in a threatening phone call as per the policy?
Threatening or intimidating language
What should staff do when receiving a threatening phone call on a non-recorded line?
Remain calm and note relevant information
Which personnel should be notified in case of receiving a threatening phone call?
Key personnel
What is considered a threatening phone call based on the policy?
Threats of violence or physical harm
Who must be familiar with the City Workplace Violence Prevention Policy/Procedure HR9.05.01?
All employees
What action should be taken when a threat of violence is received on a non-recorded telephone line?
Take immediate action
What is the main purpose of the standard operating procedure for threatening phone calls?
To notify key personnel upon receiving threatening phone calls on non-recorded lines.
Who is authorized to be responsible for the content, revision, and review of the instruction regarding threatening phone calls?
The Deputy Chief over Administration or their designee.
According to the policy, what constitutes a threatening phone call?
Calls that express threats of violence or physical harm, intimidating language, or hostile expressions.
What is the responsibility of all employees concerning threatening phone calls, as per the standard procedure?
Take necessary steps to safeguard the city's workforce from violence.
What type of language is mentioned specifically as part of a threatening phone call in the policy?
Threatening or intimidating language.
Who should staff notify when they receive a threatening phone call on a non-recorded line?
Key personnel as specified in the procedure.
Study Notes
Threatening Phone Calls Procedure
- The purpose of this procedure is to notify key personnel when a threatening phone call is received on a non-recorded line.
Scope
- This instruction applies to staff answering phone calls on non-recorded telephone lines.
Definition
- A threatening phone call includes threats of violence or physical harm, threatening or intimidating language, or aggressive or hostile language.
Policy
- It is the policy of Las Vegas Fire & Rescue Department to take immediate action when a threat of violence is received on a non-recorded telephone line.
Procedures
- Remain calm and note relevant information while listening to the caller, including the incoming phone number if displayed.
- Take steps necessary to protect the city's workforce from violence.
- Employees are responsible for being familiar with this procedure and the City Workplace Violence Prevention Policy/Procedure HR9.05.01.
This quiz covers the standard operating procedure for handling threatening phone calls on non-recorded telephone lines. It includes the purpose, scope, and author of the procedure.
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