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What is the purpose of the standard operating procedure for threatening phone calls?
What is the purpose of the standard operating procedure for threatening phone calls?
- To escalate all phone calls to the Deputy Chief
- To provide guidance on handling recorded phone calls
- To record all threatening phone calls
- To notify key personnel in the event of a threatening phone call on a non-recorded line (correct)
Who is responsible for the content, revision, and review of the standard operating procedure for threatening phone calls?
Who is responsible for the content, revision, and review of the standard operating procedure for threatening phone calls?
- The City Workplace Violence Prevention Policy/Procedure HR9.05.01
- All employees
- The Deputy Chief over Administration or designee (correct)
- The Mayor
What type of language is included in a threatening phone call as per the policy?
What type of language is included in a threatening phone call as per the policy?
- Threatening or intimidating language (correct)
- Educational language
- Encouraging language
- Friendly language
What should staff do when receiving a threatening phone call on a non-recorded line?
What should staff do when receiving a threatening phone call on a non-recorded line?
Which personnel should be notified in case of receiving a threatening phone call?
Which personnel should be notified in case of receiving a threatening phone call?
What is considered a threatening phone call based on the policy?
What is considered a threatening phone call based on the policy?
Who must be familiar with the City Workplace Violence Prevention Policy/Procedure HR9.05.01?
Who must be familiar with the City Workplace Violence Prevention Policy/Procedure HR9.05.01?
What action should be taken when a threat of violence is received on a non-recorded telephone line?
What action should be taken when a threat of violence is received on a non-recorded telephone line?
What is the main purpose of the standard operating procedure for threatening phone calls?
What is the main purpose of the standard operating procedure for threatening phone calls?
Who is authorized to be responsible for the content, revision, and review of the instruction regarding threatening phone calls?
Who is authorized to be responsible for the content, revision, and review of the instruction regarding threatening phone calls?
According to the policy, what constitutes a threatening phone call?
According to the policy, what constitutes a threatening phone call?
What is the responsibility of all employees concerning threatening phone calls, as per the standard procedure?
What is the responsibility of all employees concerning threatening phone calls, as per the standard procedure?
What type of language is mentioned specifically as part of a threatening phone call in the policy?
What type of language is mentioned specifically as part of a threatening phone call in the policy?
Who should staff notify when they receive a threatening phone call on a non-recorded line?
Who should staff notify when they receive a threatening phone call on a non-recorded line?
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Study Notes
Threatening Phone Calls Procedure
- The purpose of this procedure is to notify key personnel when a threatening phone call is received on a non-recorded line.
Scope
- This instruction applies to staff answering phone calls on non-recorded telephone lines.
Definition
- A threatening phone call includes threats of violence or physical harm, threatening or intimidating language, or aggressive or hostile language.
Policy
- It is the policy of Las Vegas Fire & Rescue Department to take immediate action when a threat of violence is received on a non-recorded telephone line.
Procedures
- Remain calm and note relevant information while listening to the caller, including the incoming phone number if displayed.
- Take steps necessary to protect the city's workforce from violence.
- Employees are responsible for being familiar with this procedure and the City Workplace Violence Prevention Policy/Procedure HR9.05.01.
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