Podcast
Questions and Answers
Cloud computing requires users to invest heavily in computing infrastructure before accessing resources.
Cloud computing requires users to invest heavily in computing infrastructure before accessing resources.
False (B)
The cloud computing market is expected to shrink in the coming years due to security concerns.
The cloud computing market is expected to shrink in the coming years due to security concerns.
False (B)
Google Docs is an example of platform as a service (PaaS).
Google Docs is an example of platform as a service (PaaS).
False (B)
Open-source software is typically developed and maintained by a single, dedicated company to ensure quality control.
Open-source software is typically developed and maintained by a single, dedicated company to ensure quality control.
Organizations that develop systems in-house never need to purchase additional software components.
Organizations that develop systems in-house never need to purchase additional software components.
IT service firms primarily focus on developing external customer information systems.
IT service firms primarily focus on developing external customer information systems.
Companies like Accenture and Deloitte are categorized as packaged software providers.
Companies like Accenture and Deloitte are categorized as packaged software providers.
Outsourcing primarily involves delegating an organization's non-critical functions to an external entity, rather than its core information systems.
Outsourcing primarily involves delegating an organization's non-critical functions to an external entity, rather than its core information systems.
Packaged software is always fully customizable to meet 100% of an organization's needs.
Packaged software is always fully customizable to meet 100% of an organization's needs.
One of the key benefits of outsourcing is the potential to decrease an organization's revenue by reducing its operational scope.
One of the key benefits of outsourcing is the potential to decrease an organization's revenue by reducing its operational scope.
Symantec is a packaged software producer.
Symantec is a packaged software producer.
Prior to the widespread adoption of diverse software sources, organizations predominantly developed software internally and from the ground up.
Prior to the widespread adoption of diverse software sources, organizations predominantly developed software internally and from the ground up.
Enterprise Resource Planning (ERP) systems aim to integrate isolated business functions into cohesive modules within one information system.
Enterprise Resource Planning (ERP) systems aim to integrate isolated business functions into cohesive modules within one information system.
A primary disadvantage of ERP systems is the creation of multiple data repositories, potentially leading to inconsistencies.
A primary disadvantage of ERP systems is the creation of multiple data repositories, potentially leading to inconsistencies.
Relying on cloud computing providers primarily reduces expenses linked to hardware maintenance and upgrades.
Relying on cloud computing providers primarily reduces expenses linked to hardware maintenance and upgrades.
Choosing an open-source solution mainly offers benefits in terms of long-term cost reduction and rapid deployment, but typically involves sacrificing customization flexibility.
Choosing an open-source solution mainly offers benefits in terms of long-term cost reduction and rapid deployment, but typically involves sacrificing customization flexibility.
Open-source solutions are exemplified by websites such as salesforce.com
Open-source solutions are exemplified by websites such as salesforce.com
Engaging an IT services firm primarily gives access to specialized skills and knowledge for creating tailored software solutions, but incurs high initial development expenses.
Engaging an IT services firm primarily gives access to specialized skills and knowledge for creating tailored software solutions, but incurs high initial development expenses.
Because of its complexity, adding additional modules to an Enterprise Resourcing Planning system is not possible once installed.
Because of its complexity, adding additional modules to an Enterprise Resourcing Planning system is not possible once installed.
Opting for packaged software solutions usually involves extensive customization to perfectly match every unique business process, often requiring significant adjustments to the software's core code.
Opting for packaged software solutions usually involves extensive customization to perfectly match every unique business process, often requiring significant adjustments to the software's core code.
The growing popularity of cloud services and pre-built software components signifies a transition in software development, shifting focus towards assembling and integrating various elements rather than building entire systems from scratch, even when building in-house.
The growing popularity of cloud services and pre-built software components signifies a transition in software development, shifting focus towards assembling and integrating various elements rather than building entire systems from scratch, even when building in-house.
Utilizing cloud computing for software needs often requires a large internal IT staff to manage and maintain the applications.
Utilizing cloud computing for software needs often requires a large internal IT staff to manage and maintain the applications.
When a company requires a highly customized system that cannot be built internally, engaging IT services firms is generally a viable option.
When a company requires a highly customized system that cannot be built internally, engaging IT services firms is generally a viable option.
If a company has ample resources and requires a system built from scratch, outsourcing to enterprise-wide solutions vendors is the most efficient approach.
If a company has ample resources and requires a system built from scratch, outsourcing to enterprise-wide solutions vendors is the most efficient approach.
Off-the-shelf software eliminates the need for any internal IT or user staff involvement in defining requirements or evaluating packages.
Off-the-shelf software eliminates the need for any internal IT or user staff involvement in defining requirements or evaluating packages.
When selecting off-the-shelf software, 'vendor support' refers only to the initial installation assistance provided by the vendor.
When selecting off-the-shelf software, 'vendor support' refers only to the initial installation assistance provided by the vendor.
When selecting off-the-shelf software, considering the 'flexibility' refers to evaluating how easily the software can be tailored to meet specific business needs.
When selecting off-the-shelf software, considering the 'flexibility' refers to evaluating how easily the software can be tailored to meet specific business needs.
Cost considerations for off-the-shelf software should only include the initial purchase price, disregarding long-term maintenance and licensing fees.
Cost considerations for off-the-shelf software should only include the initial purchase price, disregarding long-term maintenance and licensing fees.
Open-source software is usually the best choice when a business needs a complex system with custom features and has a large budget.
Open-source software is usually the best choice when a business needs a complex system with custom features and has a large budget.
When evaluating off-the-shelf software, gathering information exclusively from the software vendor is sufficient to make an informed decision.
When evaluating off-the-shelf software, gathering information exclusively from the software vendor is sufficient to make an informed decision.
A Request for Proposal (RFP) is primarily used to solicit proposals for new hardware, and typically excludes system software considerations.
A Request for Proposal (RFP) is primarily used to solicit proposals for new hardware, and typically excludes system software considerations.
When evaluating RFPs from different vendors, assigning a scoring value to each item requested ensures a subjective evaluation process.
When evaluating RFPs from different vendors, assigning a scoring value to each item requested ensures a subjective evaluation process.
Disseminating parts of copyrighted educational material on the internet is permitted as long as the instructor cites the original source.
Disseminating parts of copyrighted educational material on the internet is permitted as long as the instructor cites the original source.
Outsourcing refers to acquiring software exclusively from in-house development teams, ensuring complete control over the development process.
Outsourcing refers to acquiring software exclusively from in-house development teams, ensuring complete control over the development process.
Flashcards
What is Outsourcing?
What is Outsourcing?
Assigning responsibilities for IT applications and operations to an external company.
Freeing up Internal Resources
Freeing up Internal Resources
Allows internal teams to focus on primary business activities.
Increase Revenue Potential
Increase Revenue Potential
Offers the potential to explore new markets or enhance existing products, boosting revenue.
Reduce Time to Market
Reduce Time to Market
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Increase Process Efficiencies
Increase Process Efficiencies
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Outsourcing Non-core Activities
Outsourcing Non-core Activities
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IT Services Firms
IT Services Firms
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Packaged Software Providers
Packaged Software Providers
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Cloud Computing
Cloud Computing
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SaaS (Software as a Service)
SaaS (Software as a Service)
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Open-Source Software
Open-Source Software
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In-House Development
In-House Development
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Hybrid Development
Hybrid Development
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Packaged Software
Packaged Software
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Unmodifiable Software
Unmodifiable Software
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70% Software Fit
70% Software Fit
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ERP Systems
ERP Systems
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ERP Benefits
ERP Benefits
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Single Data Repository
Single Data Repository
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SAP AG
SAP AG
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Request for Proposal (RFP)
Request for Proposal (RFP)
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Validating Purchased Software
Validating Purchased Software
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Outsourcing
Outsourcing
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Off-the-shelf Software
Off-the-shelf Software
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Evaluating Off-The-Shelf Software
Evaluating Off-The-Shelf Software
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Packaged Software Producers
Packaged Software Producers
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Enterprise-Wide Solutions Vendors
Enterprise-Wide Solutions Vendors
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In-House Developers
In-House Developers
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Software Cost
Software Cost
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Software Functionality
Software Functionality
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Study Notes
Introduction
- In the past, software development for organizations was primarily done in-house and from scratch
- Nowadays, software can be sourced from many places
- Focus has shifted to obtaining and combining software pieces and components into a complete application
Outsourcing
- Outsourcing involves transferring responsibilities for an organization's information systems applications to an external firm
- Reasons for outsourcing include;
- Freeing up internal resources
- Increasing revenue potential
- Reducing time to market
- Increasing process efficiencies
- Outsourcing noncore activities
Software Sources
- Software sources are categorized into six major groups
- IT service firms
- Packaged software providers
- Enterprise software
- Cloud computing
- Open-source software
- In-house development
IT Service Firms
- IT service firms assist companies in developing customer information systems for internal use
- These specialized firms employ skilled IT professionals
Packaged Software Producers
- This software serves various market segments, ranging from general productivity tools to niche packages, such as managing a day care center
- Off-the-shelf software systems cannot always be modified
- Prepackaged software is also called "off-the-shelf"
- Examples include Quicken, QuickBooks, Microsoft Word, and TurboTax
- It can meet, at best, 70% of an organization's needs
Enterprise Solutions Software
- Enterprise Resource Planning (ERP) systems integrate individual traditional business functions into modules
- This ensures single transactions occur seamlessly within a single information system
- Benefits of enterprise solutions software include:
- Data consistency through a single repository
- Easy addition of modules
- SAP AG is a leading ERP system vendor
Cloud Computing
- Cloud computing provides computing resources, including applications, over the Internet
- Customers avoid investing in the computing infrastructure to run and maintain the resources
- Users pay on a per-use basis or license the software
- The global cloud computing market is valued at nearly $500 billion and is projected to reach nearly $600 billion by 2023
- Examples of cloud computing include,
- Google Docs, Sheets, and Slides
- SalesForce.com (Customer relationship management)
- Software as a Service (SaaS)
- Benefits of cloud computing:
- Frees internal staff
- Faster access to applications
- Lower-cost for corporate-quality applications
- Concerns about cloud computing include security and reliability
Open-Source Software
- Open-source software is freely available, inclusive of source code
- It is developed by a community of interested people
- It performs the same functions as commercial software
- Examples include Linux, mySQL, and Firefox
- Two ways to generate revenue from open-source software:
- Provide maintenance and services
- Sell a more full-featured version of the free software
In-House Development
- In-house development involves using the organization's existing staff to create systems
- It can lead to more maintenance needs
- It is not unusual to incorporate a hybrid of in-house development and purchased components
Choosing Off-the-Shelf Software
- Common criteria to consider when choosing off-the-shelf software:
- Cost: Compare in-house development costs to the cost of purchasing or licensing a software package
- Functionality: Consider the software's tasks and the mandatory, essential, and desired system features
- Vendor Support: Evaluate the vendor's ability and offerings for support
- Flexibility: Assess the ease with which the software can be customized
- Documentation: Ensure the user's manual is understandable and up-to-date with technical information
Validating Purchased Software Information
- Request for Proposal (RFP) is a document provided to vendors asking them to propose hardware and system software meeting the requirements of a system
- Software should be tested based on selection criteria
- Gather information from other users of the software
- Ensure a scoring value is created for each item, especially with soliciting RFPs from multiple vendors
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Description
Explore software sourcing options, including outsourcing, IT service firms, packaged software, and cloud computing. The shift towards obtaining and combining software components allows organizations to focus on core activities and increase process efficiencies by leveraging external expertise.