15 Questions
What is the role of a Transition Manager?
Migrating functions from the client to the service provider
Which methodology is commonly used in transition strategies and knowledge transfer framework?
Lift and Shift
What is the primary focus of the 'Re-engineer and Migrate' strategy?
Rethinking and redesigning business processes
What does 'Technology Readiness' measure in transition management?
Enabling hardware and software readiness
What does 'Manpower Readiness' measure in transition management?
Hiring, training, and skilling of the operating staff
Which aspect is a critical success factor in transition management?
Ensuring technology readiness
What is the purpose of a Service Level Agreement (SLA)?
To formalize an agreement between client and service provider for common understanding
Which phase of Work Shadowing involves the transfer of output to a different performer?
Go-live Hand-Offs
What does the term 'Scale' refer to in a business context?
The ability to multiply revenue with minimal increase in costs
What is the primary role of Supervision in a business context?
Guiding, instructing, and correcting someone in the process
What is the purpose of Data Enrichment as one of the reasons for Go-live Hand-Offs?
To add data to the transaction
What is the main role of Inputs in a business context?
Refers to any information or data sent to a computer for processing
What does 'Processes' refer to in a business context?
A series of progressive and interdependent steps by which an end is attained
What is the function of Communication in a business context?
Sending and receiving of information between people or groups
What is the main purpose of Proper Documentation according to the text?
To have a smooth and effective transition
Test your knowledge on managing outsourcing transitions in the context of SMBPO 101 Module 4. This quiz covers topics such as transition management, transition manager roles, and transition strategies.
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