SMBPO 101 Module 4: Managing Outsourcing Transitions Quiz

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What is the role of a Transition Manager?

Managing the outsourcing organization's finances

Rethinking and redesigning business processes

Ensuring technology readiness

Migrating functions from the client to the service provider (correct)

Which methodology is commonly used in transition strategies and knowledge transfer framework?

Manpower Readiness

Financial Benefits

Re-engineer and Migrate

Lift and Shift (correct)

What is the primary focus of the 'Re-engineer and Migrate' strategy?

Manpower Readiness

Rethinking and redesigning business processes (correct)

Financial Benefits

Ensuring technology readiness

What does 'Technology Readiness' measure in transition management?

Enabling hardware and software readiness Signup and view all the answers

What does 'Manpower Readiness' measure in transition management?

Hiring, training, and skilling of the operating staff Signup and view all the answers

Which aspect is a critical success factor in transition management?

Ensuring technology readiness Signup and view all the answers

What is the purpose of a Service Level Agreement (SLA)?

To formalize an agreement between client and service provider for common understanding Signup and view all the answers

Which phase of Work Shadowing involves the transfer of output to a different performer?

Go-live Hand-Offs Signup and view all the answers

What does the term 'Scale' refer to in a business context?

The ability to multiply revenue with minimal increase in costs Signup and view all the answers

What is the primary role of Supervision in a business context?

Guiding, instructing, and correcting someone in the process Signup and view all the answers

What is the purpose of Data Enrichment as one of the reasons for Go-live Hand-Offs?

To add data to the transaction Signup and view all the answers

What is the main role of Inputs in a business context?

Refers to any information or data sent to a computer for processing Signup and view all the answers

What does 'Processes' refer to in a business context?

A series of progressive and interdependent steps by which an end is attained Signup and view all the answers

What is the function of Communication in a business context?

Sending and receiving of information between people or groups Signup and view all the answers

What is the main purpose of Proper Documentation according to the text?

To have a smooth and effective transition Signup and view all the answers