SMBPO 101 Module 4: Managing Outsourcing Transitions Quiz
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Questions and Answers

What is the role of a Transition Manager?

  • Managing the outsourcing organization's finances
  • Rethinking and redesigning business processes
  • Ensuring technology readiness
  • Migrating functions from the client to the service provider (correct)

    • Which methodology is commonly used in transition strategies and knowledge transfer framework?

  • Manpower Readiness
  • Financial Benefits
  • Re-engineer and Migrate
  • Lift and Shift (correct)

    • What is the primary focus of the 'Re-engineer and Migrate' strategy?

  • Manpower Readiness
  • Rethinking and redesigning business processes (correct)
  • Financial Benefits
  • Ensuring technology readiness

    • What does 'Technology Readiness' measure in transition management?

    <p>Enabling hardware and software readiness</p> Signup and view all the answers

    What does 'Manpower Readiness' measure in transition management?

    <p>Hiring, training, and skilling of the operating staff</p> Signup and view all the answers

    Which aspect is a critical success factor in transition management?

    <p>Ensuring technology readiness</p> Signup and view all the answers

    What is the purpose of a Service Level Agreement (SLA)?

    <p>To formalize an agreement between client and service provider for common understanding</p> Signup and view all the answers

    Which phase of Work Shadowing involves the transfer of output to a different performer?

    <p>Go-live Hand-Offs</p> Signup and view all the answers

    What does the term 'Scale' refer to in a business context?

    <p>The ability to multiply revenue with minimal increase in costs</p> Signup and view all the answers

    What is the primary role of Supervision in a business context?

    <p>Guiding, instructing, and correcting someone in the process</p> Signup and view all the answers

    What is the purpose of Data Enrichment as one of the reasons for Go-live Hand-Offs?

    <p>To add data to the transaction</p> Signup and view all the answers

    What is the main role of Inputs in a business context?

    <p>Refers to any information or data sent to a computer for processing</p> Signup and view all the answers

    What does 'Processes' refer to in a business context?

    <p>A series of progressive and interdependent steps by which an end is attained</p> Signup and view all the answers

    What is the function of Communication in a business context?

    <p>Sending and receiving of information between people or groups</p> Signup and view all the answers

    What is the main purpose of Proper Documentation according to the text?

    <p>To have a smooth and effective transition</p> Signup and view all the answers

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