SKEMA Business School - Leadership Session 5
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Questions and Answers

What is the primary purpose of the 'Hook' in the HLBT method for public communication?

  • To explain the details of the presentation
  • To assess the knowledge of the audience
  • To present a summary of the discussion
  • To capture the audience's attention (correct)

What aspect does the Clan Culture primarily focus on?

  • Control systems and acculturation
  • Energizing employees and competition
  • Interpersonal relations and personnel development (correct)
  • Innovation and continuous improvement

In the context of the Organizational Culture Model, what does the Market Culture prioritize?

  • Control systems and internal coordination
  • Teamwork and personnel growth
  • Innovation and employee flexibility
  • Customer satisfaction and competition (correct)

Which type of leader is most suitable for an Adhocracy Culture?

<p>A leader who fosters innovation and continuous improvement (A)</p> Signup and view all the answers

In order to fill out the OCAI, how many points are to be divided among the four culture types?

<p>100 points (C)</p> Signup and view all the answers

What is the primary distinction between influence and persuasion?

<p>Influence encompasses persuasion, which specifically seeks to change attitudes. (B)</p> Signup and view all the answers

What percentage of the time do people typically think using the peripheral route?

<p>80% (C)</p> Signup and view all the answers

Which of the following describes the persistence of arguments when using the central route?

<p>They exhibit longer persistence. (C)</p> Signup and view all the answers

Which heuristic influence cue suggests that one should follow the actions of others?

<p>Comparison (B)</p> Signup and view all the answers

What is a key characteristic of the heuristic thinking mode?

<p>It relies on cues rather than detailed arguments. (C)</p> Signup and view all the answers

Which thinking mode relies on systematic argument evaluation?

<p>Central Route (B)</p> Signup and view all the answers

What type of thinking is associated with a higher resistance to change?

<p>Central Route (C)</p> Signup and view all the answers

Which heuristic influence cue emphasizes the need for reciprocity?

<p>Reciprocity (D)</p> Signup and view all the answers

Which statement best describes the primary difference between influence and persuasion?

<p>Persuasion is a part of influence that requires communication. (B)</p> Signup and view all the answers

What percentage of time do people typically engage in systematic thinking according to the dual process approach?

<p>20% (D)</p> Signup and view all the answers

Which of the following cues suggests that if something is rare, it is deemed more valuable?

<p>Scarcity (C)</p> Signup and view all the answers

What is the expected persistence of arguments when thinking through the peripheral route?

<p>Weaker than central route (A)</p> Signup and view all the answers

What is the main focus of leaders in a Clan Culture?

<p>Team cohesion and personnel development (B)</p> Signup and view all the answers

Which of the following best describes the primary function of the 'Look' in the HLBT communication method?

<p>Outline the main points that will be discussed in the presentation (B)</p> Signup and view all the answers

What is the focus of the Adhocracy Culture in an organization?

<p>Innovation and continuous improvement (D)</p> Signup and view all the answers

In the context of Organizational Culture, which aspect does the Market Culture prioritize?

<p>Meeting competition and customer satisfaction (A)</p> Signup and view all the answers

Which of the following leadership qualities is most essential in a Hierarchy Culture?

<p>Strong control systems and stability (B)</p> Signup and view all the answers

How many points are intended to be distributed when completing the Organizational Culture Assessment Instrument (OCAI)?

<p>100 points divided among four culture types (A)</p> Signup and view all the answers

Which type of leadership is most suitable for fostering continuous improvement within an organization?

<p>Adhocracy leadership promoting innovation (A)</p> Signup and view all the answers

What does the T in the HLBT method emphasize during a presentation?

<p>Convincing the audience that the information is valuable (C)</p> Signup and view all the answers

Flashcards

HLBT Method for Public Speaking

A method for structuring a presentation: Hook, Look, Body, Took.

Organizational Culture Types

Different organizational cultures categorized by competing values: Clan, Adhocracy, Market, and Hierarchy.

OCAI Assessment

A tool to assess and diagnose organizational culture where you categorize 100 points among 4 types.

Clan Culture

Emphasis on interpersonal relations, teams, and personnel development in an organization.

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Adhocracy Culture

Focuses on innovation, the future, and continuous improvement within an organization.

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Influence vs. Persuasion

Influence is a broader concept encompassing persuasion. Persuasion is a specific type of influence that aims to change attitudes through communication.

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Dual Process Approach

People use two main ways of thinking: a systematic (central route) and a heuristic (peripheral route).

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Central Route Thinking

Careful consideration of the arguments and information presented, leading to stronger, longer-lasting attitudes.

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Peripheral Route Thinking

Responding impulsively to cues or clues, leading to weaker, less enduring attitudes.

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Heuristic Influence Cues

Mental shortcuts like comparison, liking, authority, reciprocity, consistency, or scarcity, used to influence people.

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Global Business Leader's Environment

The various elements that shape a global business leader's decisions and actions, including self, others, tasks, organizational culture, and external factors.

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Organizational Culture Assessment Instrument

A tool used to measure and understand an organization's culture, often using a framework like the Competing Values Framework.

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Competing Values Framework

A model that categorizes organizational cultures into four types: Clan, Adhocracy, Market, and Hierarchy, based on competing values.

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Clan Culture Leadership

Leaders in Clan cultures prioritize teamwork, collaboration, and employee development.

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Adhocracy Culture Leadership

Leaders in Adhocracy cultures encourage innovation, risk-taking, and agility.

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Market Culture Leadership

Leaders in Market cultures prioritize achieving results, customer satisfaction, and competition.

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Hierarchy Culture Leadership

Leaders in Hierarchy cultures focus on control, efficiency, and stability.

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OCAI for Perfect Company

When filling out the OCAI, imagine your ideal company culture and allocate 100 points across the four culture types.

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Central Route Processing

Involves thoughtful analysis of arguments and information, leading to stronger, longer-lasting attitudes. It requires effort and time.

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Peripheral Route Processing

Relies on shortcuts like emotions, source credibility, or simple cues, resulting in less enduring attitudes.

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Comparison Cue

People tend to do what others are doing, especially when unsure of what to do.

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Liking Cue

We are more likely to comply with requests from people we like or admire.

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Study Notes

SKEMA Business School - Leadership: Session 5

  • SKEMA Business School is accredited by EQUIS, AMBA, and AACSB.
  • Session 5 focused on leadership.
  • The HLBT method for public communication involves four steps:
    • Hook: Grab audience attention with something interesting.
    • Briefly outline what will be discussed.
    • Body: The detailed information, facts, and theory.
    • Conclusion: Convince the audience of the information's value.
  • Session 3 focused on Organizational Design and Culture
    • Different follower types are needed in various organizational cultures.
    • Leader types aligned to cultural needs were discussed.
    • Organizational culture models, such as Cameron and Quinn's Competing Values Framework, were covered.
    • Several specific cultures were analyzed including Clan, Adhocracy, Market, and Hierarchy.
      • Clan: Interpersonal relations, teams, and personnel development.
      • Adhocracy: Innovation, the future, and continuous improvement.
      • Market: Energizing employees, competition, customer satisfaction.
      • Hierarchy: Coordination, the control system, and acculturation.
  • The Global Business Leader model emphasizes environmental factors influencing leadership success, incorporating personal factors (self), relationships with others, task management, and organizational culture.
  • The OCAI is a tool for assessing organizational culture. The OCAI questionnaire contains 100 points to be divided across categories A, B, C, and D. Fill it out as if the company described is the perfect company.
  • The competing values frameworks (Clan, Adhocracy, Market, Hierarchy) are described in terms of competing dimensions of internal vs. external and flexibility and discretion vs. stability and control.
  • Influence and Persuasion - Influence is a broader term encompassing Persuasion, which focuses on attitude change through communication.
  • Two Modes of Thinking (Dual Process):
    • Central Route (20%): Systematic, using arguments (hard thinking).
    • Peripheral Route (80%): Heuristic, using cues (lazy thinking)
  • Heuristic Influence Cues (CLARCCS): These cues influencing behavior, these include comparison, liking of source, authority of source, reciprocity, commitment and consistency, scarcity.

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Skema Business School Leadership: Session 5 PDF

Description

Explore the essential elements of leadership discussed in Session 5 at SKEMA Business School. This session emphasizes the HLBT method for effective public communication and analyzes various organizational cultures and leader types. Gain insights into the importance of aligning leadership styles with organizational needs.

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