Leadership Session 5 - Skema Business School
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Questions and Answers

What is the primary glue that binds a clan culture in an organization?

  • Rules and procedures
  • Innovation
  • Winning
  • Loyalty (correct)

Which organizational culture is characterized by a focus on competition and the glue of winning?

  • Clan
  • Market (correct)
  • Adhocracy
  • Hierarchy

What type of leader is primarily required in an adhocracy culture?

  • Parent figure
  • Coach
  • Administrator
  • Visionary entrepreneur (correct)

Which culture primarily focuses on rules and procedures as the glue to hold the organization together?

<p>Hierarchy (D)</p> Signup and view all the answers

What is the main issue Fortune 500 companies face according to the content?

<p>Lack of innovation (C)</p> Signup and view all the answers

In a culture characterized by the focus on people, which type of organizational culture does it reflect?

<p>Clan (D)</p> Signup and view all the answers

What should organizations focus on to improve their 'B' culture according to the content?

<p>Innovation (D)</p> Signup and view all the answers

Which type of culture looks primarily at trends and not internally at the organization?

<p>Market (A)</p> Signup and view all the answers

What is the purpose of the 'Hook' in the HLBT method for communicating?

<p>To grab the attention of the audience (B)</p> Signup and view all the answers

Which organizational culture is characterized by innovation, the future, and continuous improvement?

<p>Adhocracy Culture (D)</p> Signup and view all the answers

In the context of organizational culture, what does 'OCAI' stand for?

<p>Organizational Culture Assessment Instrument (A)</p> Signup and view all the answers

What aspect is a key focus of the Market Culture?

<p>Customer satisfaction (C)</p> Signup and view all the answers

What does the 'Look' component of the HLBT method aim to do?

<p>Introduce the key points of the presentation (B)</p> Signup and view all the answers

Which culture focuses primarily on coordination and control?

<p>Hierarchy Culture (C)</p> Signup and view all the answers

What does the 'Took' element of the HLBT method emphasize?

<p>Framing the presentation's argument convincingly (C)</p> Signup and view all the answers

Which type of leader is generally needed in a Clan Culture?

<p>Participative leader (A)</p> Signup and view all the answers

What is a key factor in enhancing customer satisfaction within a market culture?

<p>Collecting data (D)</p> Signup and view all the answers

Which approach is considered crucial for managing competition?

<p>Benchmarking (B)</p> Signup and view all the answers

What is the primary goal of continuous improvement?

<p>Eliminating ineffective processes (C)</p> Signup and view all the answers

In a hierarchy culture, what does 'acculturation' refer to?

<p>Integration of foreign employees into local culture (A)</p> Signup and view all the answers

Why did Walmart struggle in entering the French market?

<p>Red ocean competition with low-profit margins (D)</p> Signup and view all the answers

What aspect of market culture focuses on energizing employees?

<p>Employee retention strategies (C)</p> Signup and view all the answers

Which method is mentioned as a way to provide strong personal development within a clan culture?

<p>Structured mentorship programs (C)</p> Signup and view all the answers

What was a consequence of the control system implemented by British Airways?

<p>Negative employee perception (B)</p> Signup and view all the answers

What distinguishes persuasion from influence?

<p>Persuasion requires communication and seeks attitude change. (A)</p> Signup and view all the answers

Which route of thinking is associated with systematic thinking?

<p>Central Route (C)</p> Signup and view all the answers

What is the main characteristic of the heuristic thinking mode?

<p>It depends on cues and is less analytical. (B)</p> Signup and view all the answers

Which of the following is NOT one of the CLARCCS influence cues?

<p>Reciprocality (D)</p> Signup and view all the answers

Which influence cue suggests that one should engage when others are doing so?

<p>Comparison (B)</p> Signup and view all the answers

How does the CBHT presentation method arrange its components?

<p>Not in chronological order. (D)</p> Signup and view all the answers

What is the purpose of the 'H' in the HLBT presentation method?

<p>Hook the audience with engaging content. (B)</p> Signup and view all the answers

What type of thinking typically has a shorter persistence and lower resistance?

<p>Heuristic Thinking (C)</p> Signup and view all the answers

What is the main purpose of the 'Book' component in the HLBT method for communicating?

<p>To provide detailed information and facts (D)</p> Signup and view all the answers

Which organizational culture emphasizes teamwork and personal development?

<p>Clan Culture (D)</p> Signup and view all the answers

In the context of organizational culture, what do the categories A, B, C, and D in the OCAI represent?

<p>Four types of organizational cultures (A)</p> Signup and view all the answers

Which type of leader is typically associated with an Adhocracy culture?

<p>Transformational leader (D)</p> Signup and view all the answers

What characteristic defines the Market Culture in an organization?

<p>Driven by competition and customer satisfaction (A)</p> Signup and view all the answers

What is typically the outcome of the 'Took' component in the HLBT communication method?

<p>Convincing the audience of the importance of the topic (B)</p> Signup and view all the answers

Which cultural characteristic is most associated with the Hierarchy Culture?

<p>Stability and control (D)</p> Signup and view all the answers

What is the primary function of conducting an OCAI assessment?

<p>Assessing the current and preferred organizational culture (C)</p> Signup and view all the answers

What is the main value that holds together the Clan culture in an organization?

<p>Loyalty (D)</p> Signup and view all the answers

Which organizational culture is characterized by informal ad-hoc groups that focus on innovation?

<p>Adhocracy Culture (C)</p> Signup and view all the answers

What type of leader is typically needed in a market culture?

<p>Coach Leader (D)</p> Signup and view all the answers

Which culture primarily emphasizes procedures and control systems as the glue binding the organization?

<p>Hierarchy Culture (A)</p> Signup and view all the answers

What is a significant issue that Fortune 500 companies face regarding their organizational culture?

<p>Lack of identity and direction (C)</p> Signup and view all the answers

In the context of managing future improvements, what focus should be upheld for culture 'B'?

<p>Foster innovation and future trends (B)</p> Signup and view all the answers

What describes a primary characteristic of the Adhocracy culture?

<p>Temporary and project-based formations (D)</p> Signup and view all the answers

How are the cultural focuses of B and C distinct from each other?

<p>B focuses on internal improvement, C on external trends (C)</p> Signup and view all the answers

What is a key challenge faced by companies aiming to improve customer satisfaction?

<p>Collecting data on customer behavior (B)</p> Signup and view all the answers

In a competitive market culture, which strategy is vital for managing competition?

<p>Benchmarking against key competitors (B)</p> Signup and view all the answers

What does the concept of 'acculturation' primarily focus on in a hierarchy culture?

<p>Integration of foreign employees (D)</p> Signup and view all the answers

Which factor contributes significantly to the success of Walmart's operations?

<p>Effective control systems (C)</p> Signup and view all the answers

Which practice is recommended for energizing employees within a market culture?

<p>Providing flexible working hours (D)</p> Signup and view all the answers

What is a primary focus of continuous improvement in organizations?

<p>Eliminating inefficient practices (D)</p> Signup and view all the answers

What is the role of personal relationships in a clan culture?

<p>They serve as the foundation for teamwork. (C)</p> Signup and view all the answers

Which of the following is a potential downside of implementing strict control systems?

<p>Creates a perception of being controlled (A)</p> Signup and view all the answers

What distinguishes the Central Route from the Peripheral Route in terms of argument strength?

<p>Both routes have arguments of equal strength. (A)</p> Signup and view all the answers

Which of the following best describes the role of the Neo-Cortex in the Dual Process Approach?

<p>It is involved in systematic processing and generates comprehensive arguments. (D)</p> Signup and view all the answers

What type of thinking does the Limbic System primarily engage in according to the content?

<p>Heuristic thinking relying on cues and quick judgments. (A)</p> Signup and view all the answers

What is a common misconception about the duration of influence offered by the Central Route versus the Peripheral Route?

<p>Central Route influence lasts longer than Peripheral Route influence. (B)</p> Signup and view all the answers

Which of the following heuristics is NOT included in the CLARCCS cues?

<p>Causation (B)</p> Signup and view all the answers

In the context of the HLBT presentation method, what is the primary purpose of the 'B' component?

<p>To provide detailed information and support with facts. (B)</p> Signup and view all the answers

What principle does the heuristic cue of 'Scarcity' emphasize?

<p>Rarity increases perceived value. (B)</p> Signup and view all the answers

What is the most significant effect of using the Peripheral Route for persuasion?

<p>The attitude changes are often short-lived and less durable. (C)</p> Signup and view all the answers

Flashcards

HLBT Method

A method for public speaking, focusing on hooking the audience's attention, outlining the presentation, delivering details, and persuading the audience.

Clan Culture

Organizational culture emphasizing interpersonal relationships, teamwork, and personnel development.

Adhocracy Culture

Organizational culture prioritizing innovation, future-oriented thinking, and continuous improvement.

Market Culture

Organizational culture centered on motivating employees, competition, and customer satisfaction.

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Hierarchy Culture

Organizational culture emphasizing coordination, control, and acculturation (adopting organizational norms).

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OCAI Assessment

A tool to assess organizational culture by allocating points to different dimensions (e.g., clan, adhocracy, market, hierarchy).

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Ideal Company Culture

The organizational culture you envision as perfect. It involves scoring different aspects to define the culture

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Organizational Culture

Shared values, beliefs, and norms that shape behavior within an organization.

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Influence vs. Persuasion

Influence is broader than persuasion; persuasion is a type of influence that focuses on changing attitudes through communication.

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Central Route Thinking

A mode of thinking involving careful consideration of arguments.

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Peripheral Route Thinking

A mode of thinking involving response to cues rather than detailed consideration of arguments; often quicker.

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Heuristic Influence Cues (CLARCCS)

Mental shortcuts that influence decisions, including comparison, liking, authority, reciprocity, commitment/consistency, and scarcity.

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Comparison (CLARCCS)

Influence strategy where people are more likely to do something if others are also doing it

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Liking (CLARCCS)

Influence tactic relying on liking the source to get the message across.

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HLBT Presentation Structure

A method for organizing presentations that prioritizes engaging the audience.

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Presentation Hook

Something used to grab the attention of the audience, like a question, story, or image.

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Hook

The initial part of a presentation, designed to capture the audience's attention and interest within 6-8 minutes.

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TRIAD Principle

A communication strategy focusing on 3 key points to effectively convey information.

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Continuous Improvement

A process of constantly seeking improvements in a product or service by focusing on what works well and eliminating weaknesses.

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Customer Satisfaction

The level of happiness and fulfillment a customer feels after interacting with a company or its products.

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Benchmarking

Comparing your company's practices to the best in the industry to identify areas for improvement.

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Acculturation

The process of adapting to a new culture, often through integration or learning new customs.

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Control System

A set of rules and measures used to regulate activities and ensure performance within a company.

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Coordination

Effective cooperation between different departments or teams within a company to achieve shared goals.

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Red Ocean

A market with intense competition and limited growth opportunities due to low profit margins.

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What leadership style is best for a Clan culture?

A leader in a Clan culture should focus on building strong relationships, fostering teamwork, and supporting individual development. They act as mentors and coaches, promoting a collaborative and supportive environment.

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What leadership style is best for an Adhocracy culture?

A leader in an Adhocracy culture should be innovative, visionary, and adaptable. They encourage experimentation, risk-taking, and cutting-edge ideas, fostering a dynamic and creative environment.

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What leadership style is best for a Market culture?

A leader in a Market culture should be driven, results-oriented, and competitive. They emphasize performance, customer satisfaction, and achieving market share, creating a high-achieving and results-focused environment.

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What leadership style is best for a Hierarchy culture?

A leader in a Hierarchy culture should be structured, process-oriented, and detail-focused. They emphasize efficiency, control, and adherence to procedures, creating a predictable and stable operating environment.

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What is the OCAI?

The Organizational Culture Assessment Instrument (OCAI) is a questionnaire used to evaluate an organization's culture. It measures the strength of four different cultural types: Clan, Adhocracy, Market, and Hierarchy.

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What is the purpose of the OCAI?

The OCAI helps companies understand their current culture, identify areas for improvement, and create a positive work environment that aligns with their goals. It helps leaders make informed decisions about leadership style, team building, and organizational development.

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What are the four cultural types in the OCAI?

The OCAI measures the strength of four different cultural types: Clan, Adhocracy, Market, and Hierarchy. Each type represents a distinct set of values, beliefs, and behaviors within an organization.

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How can the OCAI be useful?

The OCAI helps companies understand their current culture, identify areas for improvement, and create a positive work environment that aligns with their goals. It can be used to improve employee engagement, enhance leadership effectiveness, and promote organizational success.

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Dual Process Thinking

Two distinct ways people think: Central Route (careful, analytical) and Peripheral Route (shortcut, emotional).

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Heuristic Influence Cues

Mental shortcuts that influence decisions, like using social proof, liking, or authority.

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CLARCCS Cues

Six common heuristics: Comparison, Liking, Authority, Reciprocity, Commitment/Consistency, and Scarcity.

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Authority (CLARCCS)

People trust and are persuaded by experts or those in positions of power.

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Organizational Culture Assessment

A method for evaluating the traits and characteristics of an organization's culture, like teamwork or innovation, to understand how it functions.

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Cameron & Quinn's Organizational Culture Framework

This framework uses a tool called the 'Organizational Culture Assessment Instrument (OCAI)' to analyze a company's present culture on a scale of four distinct types: Clan, Adhocracy, Market, and Hierarchy.

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The OCAI

A questionnaire used to assess an organization's culture by allocating points to different dimensions like Clan, Adhocracy, Market, and Hierarchy, providing insights into its current state and potential areas for improvement.

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Improving Organizational Culture

This involves focusing on three key areas: B (Future, Innovation, and Continuous Improvement), A (Focusing on People), and D (Rules, Procedures, Control systems, coordination).

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Study Notes

Leadership Session 5 - Skema Business School

  • Skema Business School is an accredited business school
  • The session focused on leadership, group presentations, communication methods, and organizational cultures.

Group Presentations

  • The session involved group presentations.
  • Speakers delivered presentations to the audience.

HLBt Method For Public Communication

  • Hook: Engage the audience with an interesting opening (e.g., a startling fact, anecdote).
  • Look: Briefly outline the presentation's content.
  • Book: The main body; presenting the information, details, facts, theories.
  • Took: The conclusion; persuade the audience the information is important and useful.

Session 3 - Leadership and Organizational Design and Culture

  • The session delved into various organizational cultures and leadership styles needed for them.
  • It emphasized understanding followers' needs based on culture types.
  • Readings and case studies (Cameron and Quinn, Clawson Chapter 22) were referenced.
  • Organizational Culture & Assessment Instrument (to be done in class).
  • This involved assessing culture using a competing values framework.
  • The session covered four organizational culture types:
    • Clan Culture: Focuses on interpersonal relationships and teamwork. Aims for personnel development and collaboration.
    • Adhocracy Culture: Emphasizes innovation, future-oriented thinking, and continuous improvement.
    • Hierarchy Culture: Values coordination, control, and acculturation.
    • Market Culture: Focuses on competition, energized employees, customer satisfaction. Implements customer engagement and organizational excellence.

The Global Business Leader - Environmental Factors/Issues

  • This segment presented a framework for effective global business leadership.
  • Key factors influencing leadership include: Self-awareness, commitment to strategy, influencing others/people, organizational commitment.
  • Organizational culture plays a critical role in strategic thinking, task design, managing change, and leadership.

Fill Out The OCAI

  • The session included completing the Organizational Culture Assessment Instrument (OCAI)..
  • It emphasizes constructing a perfect workplace in mind and assigning 100 score points to A, B, C, and D options.

Cameron and Quinn Framework

  • This framework visually displays organizational cultures' dimensions.
  • It is a tool to understand organizational culture, by illustrating the four organizational types.
  • Quadrants depicting internal/external focus with flexibility/stability dimensions.
  • Key organizational culture types, such as Clan, Adhocracy, Hierarchy, and Market, are clearly defined.

Influence and Persuasion

  • Key Difference: Influence is a broad concept encompassing persuasion.
  • Influence acts as an umbrella term, and persuasion is a specific type of influence aimed at attitude change via effective communication.

Two Modes of Thinking: Dual Process Approach

  • Two modes of thinking: Central (Systematic, neo-cortex) and Peripheral (Heuristic, limbic system).
  • Central Route: Detailed, relies on logical arguments; higher resistance.
  • Peripheral Route: Quick, relies on cues; lower resistance.
  • The presentation analyzed how these two modes interact in influencing people.

Heuristic Influence Cues (CLARCCS)

  • Influencing behaviors using shortcuts: Comparisons, Liking, Authority, Belief through reciprocity, consistency and scarcity.

Organization Assessment

  • The Importance of Shared Culture: This session discusses the need to create cultures where employees share values with the organization.
  • Group Presentation Methodology (HLBT): A method for organizing and presenting a group/team presentation.

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SKEMA Business School Leadership Session 5 PDF

Description

This quiz covers key themes from Leadership Session 5 at Skema Business School, focusing on group presentations, communication methods, and organizational cultures. Participants will learn about the HLBt method for effective public communication and the importance of understanding followers' needs in different cultural contexts.

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