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SJSO-371 Citizen Comment Form and Complaint Handling Policy Quiz

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42 Questions

What is demotion in the context of the text?

Reduction in rank and pay

Who can recommend demotion according to the text?

Lieutenant/Manager or above

What is the primary purpose of the Pre-Disciplinary Panel mentioned in the text?

To allow the employee to present mitigating circumstances

When can an affected employee appeal a termination decision?

If recommended by a Lieutenant/Manager or above

Which of the following is NOT a cause for suspension, demotion, or termination as mentioned in the text?

Interpersonal conflicts

What is the final approval authority required for termination as per the text?

Sheriff

How does the text define termination?

Decommissioning of sworn employees or dismissal of civilian employees

What action is required to change an individual's CJSTC certification according to the text?

Separate action

Who is responsible for administering the Suspension of Privileges according to the text?

First line Supervisor/Shift Leader

When can a letter of reprimand be issued based on the text?

When there's no expected improvement after a verbal warning

How long should the Suspension of Privileges document be held by the Division Director?

12 months

Who is required to sign the letter of reprimand based on the text?

The employee

What should the letter of reprimand include according to the text?

A detailed description of the incident(s) of misconduct

In which personnel file is a copy of the letter of reprimand placed according to the text?

The employee's

What must the employee do when the letter of reprimand is issued based on the text?

Meet with the Division Director

When should the original letter of reprimand be given to the employee?

At the time it is administered

What is the responsibility of all employees of the agency according to the given text?

To courteously receive any complaint against the agency or its employees

What action should an employee take if they can't resolve a minor complaint?

Refer the complainant to their Supervisor

Who should handle a complaint if the immediate Supervisor is not available?

The Lieutenant/Manager or designee

When is a Citizen Comment Form SJSO-371 referred to Internal Affairs?

When the Supervisor cannot resolve the matter

What is the first step an employee should take when receiving a minor complaint from a citizen?

Attempt to resolve the complaint with a proper explanation

In what situation is a Citizen Comment Form SJSO-371 referred to the employee's immediate Supervisor for handling?

When authorized by the Undersheriff

Who is responsible for handling a complaint if the Undersheriff authorizes the form to be referred to the Lieutenant/Manager?

The Lieutenant/Manager or designee

What should an acting Supervisor do if the immediate Supervisor is not available to handle a complaint?

Handle the complaint in place of the immediate Supervisor

What is the purpose of the Board according to the text?

To offer assistance and advice to the Sheriff on disciplinary action

How many members will typically be on each Board as per the text?

5

Who appoints the two board members representing the aggrieved employee?

The Sheriff

What happens once the Board takes final action?

The Board dissolves

What is the role of the GNSV Division Director in relation to the Board?

To have no power and only assist in securing records

Which members are eligible to be on the Board?

Only employees covered by Career Service

Under what condition will employees selected to serve on the Board be compensated?

They will serve without additional compensation

Who may the Board consult with?

The aggrieved employee and also provide assistance and advice to the Sheriff

What happens to the Board once final action is taken?

It is dissolved

What is the role of the ex officio member in each Board?

To assist the Board in securing records but without voting power

Who needs to approve the recommendation for disciplinary action recommended by Corporals?

Division Director

When is a Pre-Disciplinary Panel (PDP) convened for employees?

When facing serious disciplinary action like termination

What do Supervisors have to do before issuing a letter of reprimand?

Forward a draft to the Division Director

Who approves disciplinary actions that result in a change in career path?

Sheriff

What is the role of Corporals in recommending disciplinary actions?

Require approval at the next higher level

What happens if an employee causes damage to agency equipment less than $100?

No disciplinary action is required

When can an employee present mitigating circumstances in the disciplinary process?

At any disciplinary proceeding

What is NOT required of employees attending disciplinary proceedings?

Being unarmed

Test your knowledge on the Citizen Comment Form SJSO-371 and the procedures for handling complaints within the agency. This quiz covers the responsibilities of employees in courteously receiving complaints, as outlined in FLA-TAC 5.13.

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