SJSO-371 Citizen Comment Form and Complaint Handling Policy Quiz

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Questions and Answers

What is demotion in the context of the text?

  • Reduction in rank and pay (correct)
  • Adding additional benefits to an employee's package
  • Increasing an employee's responsibilities
  • Promotion to a higher rank

Who can recommend demotion according to the text?

  • Sheriff only
  • Lieutenant/Manager or above (correct)
  • Sergeant only
  • Peers of the employee

What is the primary purpose of the Pre-Disciplinary Panel mentioned in the text?

  • To organize employee promotions
  • To recommend termination
  • To allow the employee to present mitigating circumstances (correct)
  • To decide on CJSTC certification

When can an affected employee appeal a termination decision?

<p>If recommended by a Lieutenant/Manager or above (D)</p> Signup and view all the answers

Which of the following is NOT a cause for suspension, demotion, or termination as mentioned in the text?

<p>Interpersonal conflicts (C)</p> Signup and view all the answers

What is the final approval authority required for termination as per the text?

<p>Sheriff (C)</p> Signup and view all the answers

How does the text define termination?

<p>Decommissioning of sworn employees or dismissal of civilian employees (A)</p> Signup and view all the answers

What action is required to change an individual's CJSTC certification according to the text?

<p>Separate action (B)</p> Signup and view all the answers

Who is responsible for administering the Suspension of Privileges according to the text?

<p>First line Supervisor/Shift Leader (A)</p> Signup and view all the answers

When can a letter of reprimand be issued based on the text?

<p>When there's no expected improvement after a verbal warning (B)</p> Signup and view all the answers

How long should the Suspension of Privileges document be held by the Division Director?

<p>12 months (A)</p> Signup and view all the answers

Who is required to sign the letter of reprimand based on the text?

<p>The employee (D)</p> Signup and view all the answers

What should the letter of reprimand include according to the text?

<p>A detailed description of the incident(s) of misconduct (B)</p> Signup and view all the answers

In which personnel file is a copy of the letter of reprimand placed according to the text?

<p>The employee's (D)</p> Signup and view all the answers

What must the employee do when the letter of reprimand is issued based on the text?

<p>Meet with the Division Director (A)</p> Signup and view all the answers

When should the original letter of reprimand be given to the employee?

<p>At the time it is administered (C)</p> Signup and view all the answers

What is the responsibility of all employees of the agency according to the given text?

<p>To courteously receive any complaint against the agency or its employees (D)</p> Signup and view all the answers

What action should an employee take if they can't resolve a minor complaint?

<p>Refer the complainant to their Supervisor (C)</p> Signup and view all the answers

Who should handle a complaint if the immediate Supervisor is not available?

<p>The Lieutenant/Manager or designee (C)</p> Signup and view all the answers

When is a Citizen Comment Form SJSO-371 referred to Internal Affairs?

<p>When the Supervisor cannot resolve the matter (C)</p> Signup and view all the answers

What is the first step an employee should take when receiving a minor complaint from a citizen?

<p>Attempt to resolve the complaint with a proper explanation (B)</p> Signup and view all the answers

In what situation is a Citizen Comment Form SJSO-371 referred to the employee's immediate Supervisor for handling?

<p>When authorized by the Undersheriff (C)</p> Signup and view all the answers

Who is responsible for handling a complaint if the Undersheriff authorizes the form to be referred to the Lieutenant/Manager?

<p>The Lieutenant/Manager or designee (A)</p> Signup and view all the answers

What should an acting Supervisor do if the immediate Supervisor is not available to handle a complaint?

<p>Handle the complaint in place of the immediate Supervisor (D)</p> Signup and view all the answers

What is the purpose of the Board according to the text?

<p>To offer assistance and advice to the Sheriff on disciplinary action (D)</p> Signup and view all the answers

How many members will typically be on each Board as per the text?

<p>5 (A)</p> Signup and view all the answers

Who appoints the two board members representing the aggrieved employee?

<p>The Sheriff (C)</p> Signup and view all the answers

What happens once the Board takes final action?

<p>The Board dissolves (B)</p> Signup and view all the answers

What is the role of the GNSV Division Director in relation to the Board?

<p>To have no power and only assist in securing records (A)</p> Signup and view all the answers

Which members are eligible to be on the Board?

<p>Only employees covered by Career Service (A)</p> Signup and view all the answers

Under what condition will employees selected to serve on the Board be compensated?

<p>They will serve without additional compensation (B)</p> Signup and view all the answers

Who may the Board consult with?

<p>The aggrieved employee and also provide assistance and advice to the Sheriff (C)</p> Signup and view all the answers

What happens to the Board once final action is taken?

<p>It is dissolved (C)</p> Signup and view all the answers

What is the role of the ex officio member in each Board?

<p>To assist the Board in securing records but without voting power (D)</p> Signup and view all the answers

Who needs to approve the recommendation for disciplinary action recommended by Corporals?

<p>Division Director (A)</p> Signup and view all the answers

When is a Pre-Disciplinary Panel (PDP) convened for employees?

<p>When facing serious disciplinary action like termination (C)</p> Signup and view all the answers

What do Supervisors have to do before issuing a letter of reprimand?

<p>Forward a draft to the Division Director (B)</p> Signup and view all the answers

Who approves disciplinary actions that result in a change in career path?

<p>Sheriff (B)</p> Signup and view all the answers

What is the role of Corporals in recommending disciplinary actions?

<p>Require approval at the next higher level (C)</p> Signup and view all the answers

What happens if an employee causes damage to agency equipment less than $100?

<p>No disciplinary action is required (D)</p> Signup and view all the answers

When can an employee present mitigating circumstances in the disciplinary process?

<p>At any disciplinary proceeding (A)</p> Signup and view all the answers

What is NOT required of employees attending disciplinary proceedings?

<p>Being unarmed (C)</p> Signup and view all the answers

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