SJSO-371 Citizen Comment Form and Complaint Handling Policy Quiz

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What is demotion in the context of the text?

Reduction in rank and pay (correct)

Adding additional benefits to an employee's package

Increasing an employee's responsibilities

Promotion to a higher rank

Who can recommend demotion according to the text?

Sheriff only

Lieutenant/Manager or above (correct)

Sergeant only

Peers of the employee

What is the primary purpose of the Pre-Disciplinary Panel mentioned in the text?

To organize employee promotions

To recommend termination

To allow the employee to present mitigating circumstances (correct)

To decide on CJSTC certification

When can an affected employee appeal a termination decision?

If recommended by a Lieutenant/Manager or above Signup and view all the answers

Which of the following is NOT a cause for suspension, demotion, or termination as mentioned in the text?

Interpersonal conflicts Signup and view all the answers

What is the final approval authority required for termination as per the text?

Sheriff Signup and view all the answers

How does the text define termination?

Decommissioning of sworn employees or dismissal of civilian employees Signup and view all the answers

What action is required to change an individual's CJSTC certification according to the text?

Separate action Signup and view all the answers

Who is responsible for administering the Suspension of Privileges according to the text?

First line Supervisor/Shift Leader Signup and view all the answers

When can a letter of reprimand be issued based on the text?

When there's no expected improvement after a verbal warning Signup and view all the answers

How long should the Suspension of Privileges document be held by the Division Director?

12 months Signup and view all the answers

Who is required to sign the letter of reprimand based on the text?

The employee Signup and view all the answers

What should the letter of reprimand include according to the text?

A detailed description of the incident(s) of misconduct Signup and view all the answers

In which personnel file is a copy of the letter of reprimand placed according to the text?

The employee's Signup and view all the answers

What must the employee do when the letter of reprimand is issued based on the text?

Meet with the Division Director Signup and view all the answers

When should the original letter of reprimand be given to the employee?

At the time it is administered Signup and view all the answers

What is the responsibility of all employees of the agency according to the given text?

To courteously receive any complaint against the agency or its employees Signup and view all the answers

What action should an employee take if they can't resolve a minor complaint?

Refer the complainant to their Supervisor Signup and view all the answers

Who should handle a complaint if the immediate Supervisor is not available?

The Lieutenant/Manager or designee Signup and view all the answers

When is a Citizen Comment Form SJSO-371 referred to Internal Affairs?

When the Supervisor cannot resolve the matter Signup and view all the answers

What is the first step an employee should take when receiving a minor complaint from a citizen?

Attempt to resolve the complaint with a proper explanation Signup and view all the answers

In what situation is a Citizen Comment Form SJSO-371 referred to the employee's immediate Supervisor for handling?

When authorized by the Undersheriff Signup and view all the answers

Who is responsible for handling a complaint if the Undersheriff authorizes the form to be referred to the Lieutenant/Manager?

The Lieutenant/Manager or designee Signup and view all the answers

What should an acting Supervisor do if the immediate Supervisor is not available to handle a complaint?

Handle the complaint in place of the immediate Supervisor Signup and view all the answers

What is the purpose of the Board according to the text?

To offer assistance and advice to the Sheriff on disciplinary action Signup and view all the answers

How many members will typically be on each Board as per the text?

5 Signup and view all the answers

Who appoints the two board members representing the aggrieved employee?

The Sheriff Signup and view all the answers

What happens once the Board takes final action?

The Board dissolves Signup and view all the answers

What is the role of the GNSV Division Director in relation to the Board?

To have no power and only assist in securing records Signup and view all the answers

Which members are eligible to be on the Board?

Only employees covered by Career Service Signup and view all the answers

Under what condition will employees selected to serve on the Board be compensated?

They will serve without additional compensation Signup and view all the answers

Who may the Board consult with?

The aggrieved employee and also provide assistance and advice to the Sheriff Signup and view all the answers

What happens to the Board once final action is taken?

It is dissolved Signup and view all the answers

What is the role of the ex officio member in each Board?

To assist the Board in securing records but without voting power Signup and view all the answers

Who needs to approve the recommendation for disciplinary action recommended by Corporals?

Division Director Signup and view all the answers

When is a Pre-Disciplinary Panel (PDP) convened for employees?

When facing serious disciplinary action like termination Signup and view all the answers

What do Supervisors have to do before issuing a letter of reprimand?

Forward a draft to the Division Director Signup and view all the answers

Who approves disciplinary actions that result in a change in career path?

Sheriff Signup and view all the answers

What is the role of Corporals in recommending disciplinary actions?

Require approval at the next higher level Signup and view all the answers

What happens if an employee causes damage to agency equipment less than $100?

No disciplinary action is required Signup and view all the answers

When can an employee present mitigating circumstances in the disciplinary process?

At any disciplinary proceeding Signup and view all the answers

What is NOT required of employees attending disciplinary proceedings?

Being unarmed Signup and view all the answers

SJSO-371 Citizen Comment Form and Complaint Handling Policy Quiz

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Questions and Answers

What is demotion in the context of the text?

Who can recommend demotion according to the text?

What is the primary purpose of the Pre-Disciplinary Panel mentioned in the text?

When can an affected employee appeal a termination decision?

Which of the following is NOT a cause for suspension, demotion, or termination as mentioned in the text?

What is the final approval authority required for termination as per the text?

How does the text define termination?

What action is required to change an individual's CJSTC certification according to the text?

Who is responsible for administering the Suspension of Privileges according to the text?

When can a letter of reprimand be issued based on the text?

How long should the Suspension of Privileges document be held by the Division Director?

Who is required to sign the letter of reprimand based on the text?

What should the letter of reprimand include according to the text?

In which personnel file is a copy of the letter of reprimand placed according to the text?

What must the employee do when the letter of reprimand is issued based on the text?

When should the original letter of reprimand be given to the employee?

What is the responsibility of all employees of the agency according to the given text?

What action should an employee take if they can't resolve a minor complaint?

Who should handle a complaint if the immediate Supervisor is not available?

When is a Citizen Comment Form SJSO-371 referred to Internal Affairs?

What is the first step an employee should take when receiving a minor complaint from a citizen?

In what situation is a Citizen Comment Form SJSO-371 referred to the employee's immediate Supervisor for handling?

Who is responsible for handling a complaint if the Undersheriff authorizes the form to be referred to the Lieutenant/Manager?

What should an acting Supervisor do if the immediate Supervisor is not available to handle a complaint?

What is the purpose of the Board according to the text?

How many members will typically be on each Board as per the text?

Who appoints the two board members representing the aggrieved employee?

What happens once the Board takes final action?

What is the role of the GNSV Division Director in relation to the Board?

Which members are eligible to be on the Board?

Under what condition will employees selected to serve on the Board be compensated?

Who may the Board consult with?

What happens to the Board once final action is taken?

What is the role of the ex officio member in each Board?

Who needs to approve the recommendation for disciplinary action recommended by Corporals?

When is a Pre-Disciplinary Panel (PDP) convened for employees?

What do Supervisors have to do before issuing a letter of reprimand?

Who approves disciplinary actions that result in a change in career path?

What is the role of Corporals in recommending disciplinary actions?

What happens if an employee causes damage to agency equipment less than $100?

When can an employee present mitigating circumstances in the disciplinary process?

What is NOT required of employees attending disciplinary proceedings?

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