Service Design Process and Blue Printing Quiz
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Questions and Answers

What is the purpose of Service Blue printing?

  • To establish boundaries for customer interactions
  • To determine production phases
  • To analyze a proposed service (correct)
  • To design a product

    • Which of the following steps is NOT part of the major steps in Service Blue printing?

  • Determine sequences in production design (correct)
  • Establish boundaries for the service
  • Identify customer and service actions
  • Decide on the level of needed

    • What is the first step in the Service Blue printing process?

  • Identify customer and service actions
  • Decide on the level of needed
  • Determine sequences of interactions
  • Establish boundaries for the service (correct)

    • In the context of service design, what does 'House of Quality' refer to?

    <p>A diagram for mapping customer requirements to production features</p> Signup and view all the answers

    What is a key environmental factor considered in product and service design?

    <p>Sustainability</p> Signup and view all the answers

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