5 Questions
What is the purpose of Service Blue printing?
To analyze a proposed service
Which of the following steps is NOT part of the major steps in Service Blue printing?
Determine sequences in production design
What is the first step in the Service Blue printing process?
Establish boundaries for the service
In the context of service design, what does 'House of Quality' refer to?
A diagram for mapping customer requirements to production features
What is a key environmental factor considered in product and service design?
Sustainability
Test your knowledge on the phases in service design, the house of quality, and the steps involved in service blue printing. Explore questions related to sustainability in product and service design as well as key factors in designing for production.
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