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Questions and Answers
What is the purpose of Service Blue printing?
What is the purpose of Service Blue printing?
- To establish boundaries for customer interactions
- To determine production phases
- To analyze a proposed service (correct)
- To design a product
Which of the following steps is NOT part of the major steps in Service Blue printing?
Which of the following steps is NOT part of the major steps in Service Blue printing?
- Determine sequences in production design (correct)
- Establish boundaries for the service
- Identify customer and service actions
- Decide on the level of needed
What is the first step in the Service Blue printing process?
What is the first step in the Service Blue printing process?
- Identify customer and service actions
- Decide on the level of needed
- Determine sequences of interactions
- Establish boundaries for the service (correct)
In the context of service design, what does 'House of Quality' refer to?
In the context of service design, what does 'House of Quality' refer to?
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What is a key environmental factor considered in product and service design?
What is a key environmental factor considered in product and service design?
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