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Questions and Answers
What does product and service design focus on?
What does product and service design focus on?
- Defining a product’s features & characteristics (correct)
- Managing customer complaints
- Improving employee satisfaction
- Maximizing profit margins
What is a critical factor in producing goods and services with low cost, high quality, and high customer satisfaction?
What is a critical factor in producing goods and services with low cost, high quality, and high customer satisfaction?
- Expanding the product line
- Increasing advertising spending
- Designing products (correct)
- Reducing employee turnover
Who must be involved in designing new goods and services within an organization?
Who must be involved in designing new goods and services within an organization?
- Only the finance department
- Only the operations department
- Only the marketing department
- All core functions (correct)
What are the activities of product design according to the text?
What are the activities of product design according to the text?
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What impact does product (good and service) design have on materials, parts, and components according to the text?
What impact does product (good and service) design have on materials, parts, and components according to the text?
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