Product and Service Design Quiz
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Questions and Answers

What does product and service design focus on?

  • Defining a product’s features & characteristics (correct)
  • Managing customer complaints
  • Improving employee satisfaction
  • Maximizing profit margins

    • What is a critical factor in producing goods and services with low cost, high quality, and high customer satisfaction?

  • Expanding the product line
  • Increasing advertising spending
  • Designing products (correct)
  • Reducing employee turnover

    • Who must be involved in designing new goods and services within an organization?

  • Only the finance department
  • Only the operations department
  • Only the marketing department
  • All core functions (correct)

    • What are the activities of product design according to the text?

    <p>Translating customer wants into product requirements</p> Signup and view all the answers

    What impact does product (good and service) design have on materials, parts, and components according to the text?

    <p>Determining what materials, parts, and components would be used</p> Signup and view all the answers

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