40 Questions
A effective high-impact email should have disorganized content.
False
A closing statement in an email should be brief and to the point.
True
A signature in an email can be as long as 10 lines.
False
Using too much bold formatting in a CV is recommended.
False
It is recommended to use background images in a CV.
False
Using different font sizes can help distinguish between headings and other text in a CV.
True
Serif fonts are harder to read on paper.
False
A good font style for a CV is one that is hard to read.
False
The primary recipients of an email are specified in the Cc field.
False
The Bcc field is used to include additional recipients who should receive a copy of the email for information purposes.
False
A CV should include a summary of your work experience, education, skills, and accomplishments.
False
The 'To' field is used to include additional recipients who should receive a copy of the email for information purposes.
False
Resumes are customized for each job application and focus on relevant experiences and achievements.
True
A CV includes only summaries of your work experience, education, skills, and accomplishments.
False
The 'Cc' field is used to include additional recipients who want to receive a copy of the email, and their email address is visible to other recipients.
True
The 'Bcc' field is used to specify primary recipients of the email.
False
A good subject line should be lengthy and detailed.
False
Using 'important' or 'urgent' in the subject line is recommended.
False
Greetings are optional in an email.
False
Formal greetings should use first names.
False
Rapport-building statements are always appropriate in an email.
False
Lead-ins in an email should be lengthy and detailed.
False
The subject line should be left blank if you can't think of a good one.
False
Only one subject per message is allowed.
True
A recent, casual-looking photo should be used whenever requested in a report.
False
A research report typically begins with a conclusion section.
False
Underlining is generally preferable to bold for emphasis.
False
Capital letters are used to write the names of days of the week.
True
The references section of a research report is meant to provide detailed information and data that support the report.
False
A formal email should have an informal subject line.
False
The table of contents should be on the same page as the introduction.
False
The abstract section should be a detailed summary of the report's contents.
False
The title page should include the date of submission.
True
The body paragraph of a cover letter should introduce your qualifications and experiences.
True
The introduction section should include the key questions of the research.
False
Criticizing past employers is acceptable in a report.
False
A cover letter should be written in an informal tone.
False
Repetition of words is acceptable in a report to emphasize a point.
False
The appendices section of a research report provides an overview of the research methodology.
False
A conclusion section of a research report should include action suggestions or further discussion of points.
False
Study Notes
Exam Questions
- The exam consists of 3 parts: Essay Questions, Rewrite Sentences, and Write Formal Email
- Essay Questions are divided into 4 sections: Email, CV, Report Main Sections, and Email Structure
- Rewrite Sentences consists of 30 sentences to correct
- Write Formal Email requires writing a formal email
Email Structure
- An email consists of 8 parts: Address Fields, Subject, Greeting, Opening, Lead-ins, Body, Closing Statement, and Signature
- Address Fields: To, Cc, and Bcc
- To: primary recipients who are expected to take action or respond
- Cc: additional recipients who receive a copy for information purposes
- Bcc: blind carbon copy, where recipients are not visible to others
- Subject: concise, precise, and to the point, should not be left blank
- Greeting: develops rapport, creates a professional impression, and addresses the recipient by name
- Opening: establishes rapport, e.g., "Trust you are having a nice day."
- Lead-ins: summarizes the action required, captures the reader's attention, and motivates them to read on
- Body: simple, concise, organized, and uses effective language
- Closing Statement: continues the tone of the email and adds a flourish of feeling
- Signature: complimentary closing, limited to 4 lines
CV Structure
- A CV consists of 9 parts: Contact Information, Objectives, Education, Skills, Experience, Honors and Awards, Interests, Personal Information, and References
- Resume and CV differ: Resume is shorter, customized for each job, and focuses on relevant experiences and achievements
CV Format Do's and Don'ts
- Use bold to highlight headings and subheadings
- Use font sizes to distinguish between headings and other text
- Avoid using too much bold, too many variations in font size, and background images
- Choose a font style that is easy to read
- Use tables to align columns of writing
- Avoid repetition of words, criticizing past employers, and misrepresenting skills
- Use a recent, professional-looking photo
Report Main Sections
- A report consists of 9 main sections: Title Page, Abstract, Table of Contents, Introduction, Body, Conclusion, Recommendations, References, and Appendices
- Title Page: includes report title, name of the person/company, author's name, and date of completion
- Abstract: concise summary of the report's contents, communicates scope and key topics
- Table of Contents: helps the reader find specific information and understand the organization of the report
- Introduction: includes background, purpose, and scope
- Body: presents theories, materials, and methods used in the research, and results
- Conclusion: brief, in descending order of importance, and free from speculation and new information
- Recommendations: naturally follow from the conclusions, presented in descending order of importance
- References: allows readers to cross-reference sources, adds credibility to the report, and protects against plagiarism
- Appendices: provides detailed information and data that support the report but are too lengthy to include in the main body
Cover Letter
- A cover letter is a formal letter that accompanies a resume or CV when applying for a job
- It serves as an introduction to the application and highlights key qualifications and experiences
- Includes four important elements: Opening Paragraph, Academic Introduction, Body Paragraph, and Conclusion and Formal Closing
Use of Capital Letters
- Capital letters are used for: months, holidays and holy days, insurance documents, trade names, titles, geographical names, streets, roads, and motorways, sections of a country, continent, and days of the week
Review questions to help you prepare for your Scientific and Business Communication final exam, covering email structure, formal writing, and report sections. Practice essay questions and rewriting sentences to improve your skills.
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