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Questions and Answers
Which of the following is NOT a form of business communication?
Which of the following is NOT a form of business communication?
- Written communication
- Verbal communication
- Non-verbal communication
- Personal communication (correct)
What is the purpose of business communication?
What is the purpose of business communication?
- To promote personal interests
- To share information between employees (correct)
- To entertain clients
- To achieve personal goals
What are the two main types of business communication?
What are the two main types of business communication?
- Verbal and non-verbal communication
- Internal and external communication (correct)
- Employee-to-employee and business-to-consumer communication
- Written and verbal communication
What can prevent the receiver from understanding the information sent in business communication?
What can prevent the receiver from understanding the information sent in business communication?
What does the word 'communication' mean in Latin?
What does the word 'communication' mean in Latin?
Flashcards
Business Communication Types
Business Communication Types
Business communication includes internal and external forms of communication.
Purpose of Business Communication
Purpose of Business Communication
To share information and ideas amongst people in a business.
Communication Barriers
Communication Barriers
Obstacles that can prevent a message from being understood.
Meaning of 'Communication'
Meaning of 'Communication'
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Personal Communication (Business Context)
Personal Communication (Business Context)
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Study Notes
Business Communication Basics
- Forms of business communication do not include: Entertainment
- Purpose of business communication: To convey information, ideas, and attitudes between sender and receiver to achieve organizational goals
Types of Business Communication
- Two main types:
- Internal Communication: Occurs within the organization between employees, management, and departments
- External Communication: Takes place between the organization and external parties like customers, suppliers, and stakeholders
Barriers to Effective Communication
- Noise: Can prevent the receiver from understanding the information sent in business communication
- Language: Different languages or dialects can create barriers
- Semantic Barriers: Words or symbols with different meanings
- Emotional Barriers: Emotional state or biases of the sender or receiver can affect communication
Origin of the Word "Communication"
- Latin origin: The word 'communication' comes from the Latin word "communicare", meaning "to share" or "to make common"
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