Business Communication Quiz
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Questions and Answers

Which of the following is NOT a form of business communication?

  • Written communication
  • Verbal communication
  • Non-verbal communication
  • Personal communication (correct)
  • What is the purpose of business communication?

  • To promote personal interests
  • To share information between employees (correct)
  • To entertain clients
  • To achieve personal goals
  • What are the two main types of business communication?

  • Verbal and non-verbal communication
  • Internal and external communication (correct)
  • Employee-to-employee and business-to-consumer communication
  • Written and verbal communication
  • What can prevent the receiver from understanding the information sent in business communication?

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    What does the word 'communication' mean in Latin?

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    Study Notes

    Business Communication Basics

    • Forms of business communication do not include: Entertainment
    • Purpose of business communication: To convey information, ideas, and attitudes between sender and receiver to achieve organizational goals

    Types of Business Communication

    • Two main types:
      • Internal Communication: Occurs within the organization between employees, management, and departments
      • External Communication: Takes place between the organization and external parties like customers, suppliers, and stakeholders

    Barriers to Effective Communication

    • Noise: Can prevent the receiver from understanding the information sent in business communication
    • Language: Different languages or dialects can create barriers
    • Semantic Barriers: Words or symbols with different meanings
    • Emotional Barriers: Emotional state or biases of the sender or receiver can affect communication

    Origin of the Word "Communication"

    • Latin origin: The word 'communication' comes from the Latin word "communicare", meaning "to share" or "to make common"

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    Description

    Test your knowledge of business communication with this quiz! Explore topics such as effective communication strategies, written and verbal communication techniques, and the importance of clear and concise messaging in a business setting. Challenge yourself and gain insights to enhance your communication skills in the workplace.

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