Sales Performance Tracking and Lead Management Quiz
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Questions and Answers

Which of the following is a key function in B2B sales?

  • Customer service
  • Product development
  • Lead generation (correct)
  • Market research

What is the purpose of prospecting in B2B sales?

  • To develop sales strategies
  • To make sales presentations
  • To provide customer support
  • To generate leads (correct)

Which of the following is a method of lead generation in B2B sales?

  • Customer feedback surveys
  • Order fulfillment
  • Cold calling (correct)
  • Product demonstrations

What should be the focus of sales presentations in B2B sales?

<p>Product features (B)</p> Signup and view all the answers

Which of the following is a recommended strategy for B2B sales?

<p>Tailoring communication to lead's needs (D)</p> Signup and view all the answers

What is the first step in B2B sales strategy and planning?

<p>Identifying target market (D)</p> Signup and view all the answers

Which of the following can assist with prospecting in B2B sales?

<p>Customer relationship management (CRM) systems (D)</p> Signup and view all the answers

Which of the following is NOT a key function of a Sales Manager in B2B sales?

<p>Creating marketing campaigns (D)</p> Signup and view all the answers

What is the purpose of lead generation in B2B sales?

<p>To find potential customers (B)</p> Signup and view all the answers

Which of the following is NOT a step in the B2B sales process?

<p>Customer feedback analysis (A)</p> Signup and view all the answers

What is the role of a Sales Manager in CRM management?

<p>Managing customer information and sales activities (B)</p> Signup and view all the answers

Why is relationship-building important in B2B sales?

<p>To increase customer satisfaction (A)</p> Signup and view all the answers

What should a Sales Manager do to optimize the sales process?

<p>Implement new technologies (D)</p> Signup and view all the answers

What is the main difference between B2B and B2C sales?

<p>B2B sales focus on emotional appeals (A)</p> Signup and view all the answers

Which of the following is NOT a function that a Sales Lead should ensure in B2B sales?

<p>Customer relationship management (B)</p> Signup and view all the answers

What is the purpose of outreach and relationship building in B2B sales?

<p>To foster relationships and provide value (A)</p> Signup and view all the answers

What should a Sales Lead focus on during presentations and demonstrations in B2B sales?

<p>Tailoring the presentation to address client's needs (C)</p> Signup and view all the answers

Which function comes after negotiation and closing in B2B sales?

<p>After-sales service and customer retention (D)</p> Signup and view all the answers

What is one of the key functions of a Sales Lead in B2B sales?

<p>Coordinating with other departments (C)</p> Signup and view all the answers

Which of the following is NOT a step in the B2B sales process?

<p>Forecasting and reporting (C)</p> Signup and view all the answers

What is the main focus of a successful sales process in B2B sales?

<p>Building relationships and providing value (A)</p> Signup and view all the answers

Which of the following is NOT a main function of a CRM for Sales Managers?

<p>Employee Training (A)</p> Signup and view all the answers

What is the purpose of contact management in a CRM?

<p>To manage customer data (D)</p> Signup and view all the answers

What is the benefit of using a CRM for lead management?

<p>To track leads through the sales pipeline (A)</p> Signup and view all the answers

What can be done using the task management features of a CRM?

<p>Assign tasks to team members (C)</p> Signup and view all the answers

What can be gained from analyzing historical sales data using a CRM?

<p>Insights into future sales trends and forecasts (A)</p> Signup and view all the answers

What is the purpose of reporting and analytics features in a CRM?

<p>To monitor sales performance and identify trends (D)</p> Signup and view all the answers

Why is data consistency important in CRM use?

<p>To ensure accurate and up-to-date data (B)</p> Signup and view all the answers

What is the purpose of employee training in CRM use?

<p>To ensure proper use and understanding of the CRM (B)</p> Signup and view all the answers

What is the importance of regularly reviewing and cleaning up CRM data?

<p>To ensure accurate and up-to-date data (C)</p> Signup and view all the answers

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