Improving Sales Performance with Positive Self-Talk

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Questions and Answers

What is the number one reason why customers do not buy?

  • Fear of rejection
  • Fear of failure (correct)
  • Products breaking down
  • Being overpriced

Which fear is triggered by the possibility of rudeness, disapproval, or criticism towards the salesperson?

  • Fear of overpricing
  • Fear of rejection (correct)
  • Fear of failure
  • Fear of product breakdown

What is the outcome of the fear of rejection according to the text?

  • Salesperson getting rejections (correct)
  • Increased customer trust
  • 80 percent sales closure
  • Customer satisfaction

Why might a potential buyer say 'no' during a sales interaction?

<p>They simply do not need or want the product (C)</p> Signup and view all the answers

What is emphasized as a key factor in reducing customer hesitation and building trust?

<p>Minimizing the fear of rejection (B)</p> Signup and view all the answers

What analogy is used to describe a customer's fear due to past negative experiences?

<p>Being like a long-tailed cat in a room full of rocking chairs (A)</p> Signup and view all the answers

What happens if you take rejection personally according to the text?

<p>You will lose enthusiasm for selling. (C)</p> Signup and view all the answers

How does the text suggest rejection should be perceived?

<p>As a rejection of your offering, presentation, or prices. (C)</p> Signup and view all the answers

What is one danger highlighted in the text if you take a 'no' personally?

<p>Decreased enthusiasm for selling. (D)</p> Signup and view all the answers

How does fear impact sales efforts according to the text?

<p>Fear leads to excuses for not selling. (B)</p> Signup and view all the answers

What can happen if you start cutting back on prospecting according to the text?

<p>Loss of sales opportunities. (D)</p> Signup and view all the answers

How does the text describe the impact of fear on excuses for not selling?

<p>Fear leads to rationalization and justification for non-selling behavior. (C)</p> Signup and view all the answers

What impact does positive self-talk have on performance?

<p>Increases self-confidence (D)</p> Signup and view all the answers

Which of the following is identified as a major obstacle to making and closing sales?

<p>Fear of failure (C)</p> Signup and view all the answers

What is the impact of the fear of failure on performance?

<p>Leads to freezing up and lower performance (C)</p> Signup and view all the answers

What is the main reason for failure in adult life?

<p>Fear of failure (B)</p> Signup and view all the answers

What is the greatest obstacle to buying, according to the text?

<p>Fear of rejection (C)</p> Signup and view all the answers

What can result from destructive criticism during childhood according to the text?

<p>Deep subconscious fear of failure as an adult (A)</p> Signup and view all the answers

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