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Questions and Answers
Which department can be considered internal customers within an organization?
Which department can be considered internal customers within an organization?
- Marketing
- Finance
- Sales (correct)
- Human Resources
What do sales teams and customer service representatives rely on to effectively serve external customers?
What do sales teams and customer service representatives rely on to effectively serve external customers?
- Information
- Processes
- Resources
- All of the above (correct)
Who do sales teams and customer service representatives serve?
Who do sales teams and customer service representatives serve?
- External customers (correct)
- Both internal and external customers
- Supervisors
- Internal customers
Which level of government can be considered an external client when interacting with private organizations?
Which level of government can be considered an external client when interacting with private organizations?
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What are some interactions between government agencies and private organizations?
What are some interactions between government agencies and private organizations?
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What can government-funded programs involve for private organizations?
What can government-funded programs involve for private organizations?
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Study Notes
Internal Customers
- Various departments within an organization can be considered internal customers, such as IT, HR, and finance.
Serving External Customers
- Sales teams and customer service representatives rely on other departments to effectively serve external customers.
- They serve external customers, which include individuals, businesses, and government agencies.
Government Agencies
- Local government agencies can be considered external clients when interacting with private organizations.
- Interactions between government agencies and private organizations may include procurement, licensing, and regulation.
- Government-funded programs can involve private organizations in areas such as research, development, and infrastructure projects.
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