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What are the two types of customers mentioned in the text?
What are the two types of customers mentioned in the text?
The two types of customers mentioned in the text are external and internal.
Define an external customer.
Define an external customer.
An external customer is someone who uses and pays for the company's products or services but is not part of the organisation.
Provide an example of an external customer.
Provide an example of an external customer.
In a retail store, an external customer is an individual who enters the store and buys the product.
Define an internal customer.
Define an internal customer.
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Study Notes
Types of Customers
- External customers are individuals who use and pay for a company’s products or services without being part of the organization.
- An example of an external customer is a shopper who purchases items in a retail store.
- Internal customers are members of the organization who depend on assistance from colleagues to complete their job responsibilities.
- A sales representative needing support from a customer service representative within the same company exemplifies an internal customer relationship.
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Description
Test your knowledge on customer types with this quiz! Learn about the difference between external and internal customers and how they interact with an organization. Explore scenarios and identify who falls under each category to enhance your understanding of customer relationships.
