25 Questions
Which one of these is a small room with a sofa bed?
Room across the corridor
Which one of these is a small bed for a baby with high sides to prevent babies from falling?
Baby crib
Which one of these is a room with basic amenities and a relatively small size?
Room with basic amenities
Which one of these is a bed that is larger than a queen-sized bed?
King-sized bed
Which one of these is a stage in the Guest Cycle?
Reservation of rooms
Which one of these is an activity done in the back of the house?
Keys Distribution
Which one of these is an activity in the Occupancy stage of the Guest Cycle?
Use of the hotel amenities
Which one of these is an activity in the Departure stage of the Guest Cycle?
Check out of guest
Which one of these is an activity in the Pre-Arrival stage of the Guest Cycle?
Room Assignment
Which one of these is an activity done at the front of the house?
Accept reservations
Which one of these is a type of reservation where the room revenue is secured even in the case of no-show?
Guaranteed reservation
Which one of these is a term for booking in advance for a room or space for a specified period of time?
Reservation
Which one of these is an activity done at the back of the house?
Prepare guest statement
Which one of these is a term for a non-guaranteed reservation that means the guests have not secured their room booking by any means?
Unsecured reservation
Which one of these is a type of inquiry mostly chosen by guests today for its accessibility, speed, and interactivity?
Online inquiry
Which one of these is a front office activity that happens at the back-of-the-house?
Document guest's transactions
Which one of these is a front office activity that happens at the front-of-the-house?
Perform registration process
Which one of these refers to a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions?
Reservation system
Which one of these refers to a logbook that contains personal information, reservation details, and financial transactions of guests?
Guest folio
Which one of these refers to a department responsible for ensuring the comfort of guests in their room during their stay?
Housekeeping
Which one of these refers to a logbook that contains personal information, reservation details, and financial transactions of guests?
Record book
Which one of these is a department responsible for ensuring the comfort of guests in their room during their stay?
Housekeeping
Which one of these refers to a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions?
Reservation system
Which one of these refers to a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions?
Property Management System
Which one of these is a department responsible for ensuring the comfort of guests in their room during their stay?
Housekeeping
Study Notes
Hotel Operations
- A studio is a small room with a sofa bed.
Furniture
- A cot is a small bed for a baby with high sides to prevent babies from falling.
Accommodation Options
- A single room is a room with basic amenities and a relatively small size.
- A king-sized bed is a bed that is larger than a queen-sized bed.
Guest Cycle
- Pre-arrival is a stage in the Guest Cycle.
- Occupancy is a stage in the Guest Cycle where housekeeping and room service are done.
- Departure is a stage in the Guest Cycle.
Front Office Operations
- Check-in is an activity done at the front of the house.
- Check-out is an activity done at the front of the house.
- Housekeeping is a department responsible for ensuring the comfort of guests in their room during their stay.
Reservations
- A guaranteed reservation is a type of reservation where the room revenue is secured even in the case of no-show.
- A booking is a term for booking in advance for a room or space for a specified period of time.
- A tentative reservation is a term for a non-guaranteed reservation that means the guests have not secured their room booking by any means.
Hotel Technology
- A Property Management System (PMS) is a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions.
- A Front Office System is a logbook that contains personal information, reservation details, and financial transactions of guests.
Rooms and Beds Quiz: Test your knowledge on different types of rooms and beds. Identify rooms close to each other, small rooms with sofa beds, and beds for babies. Explore room sizes and learn about larger beds. Challenge yourself with this fun quiz!
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