Front Office Services - First Semester (1st Periodical)
25 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which one of these is a small room with a sofa bed?

  • Room with basic amenities
  • Room across the corridor (correct)
  • Reservation of rooms
  • Room Assignment

    • Which one of these is a small bed for a baby with high sides to prevent babies from falling?

  • Reservation of rooms
  • Room Assignment
  • Room across the corridor
  • Baby crib (correct)

    • Which one of these is a room with basic amenities and a relatively small size?

  • Room Assignment
  • Room with basic amenities (correct)
  • Room across the corridor
  • Reservation of rooms

    • Which one of these is a bed that is larger than a queen-sized bed?

    <p>King-sized bed</p> Signup and view all the answers

    Which one of these is a stage in the Guest Cycle?

    <p>Reservation of rooms</p> Signup and view all the answers

    Which one of these is an activity done in the back of the house?

    <p>Keys Distribution</p> Signup and view all the answers

    Which one of these is an activity in the Occupancy stage of the Guest Cycle?

    <p>Use of the hotel amenities</p> Signup and view all the answers

    Which one of these is an activity in the Departure stage of the Guest Cycle?

    <p>Check out of guest</p> Signup and view all the answers

    Which one of these is an activity in the Pre-Arrival stage of the Guest Cycle?

    <p>Room Assignment</p> Signup and view all the answers

    Which one of these is an activity done at the front of the house?

    <p>Accept reservations</p> Signup and view all the answers

    Which one of these is a type of reservation where the room revenue is secured even in the case of no-show?

    <p>Guaranteed reservation</p> Signup and view all the answers

    Which one of these is a term for booking in advance for a room or space for a specified period of time?

    <p>Reservation</p> Signup and view all the answers

    Which one of these is an activity done at the back of the house?

    <p>Prepare guest statement</p> Signup and view all the answers

    Which one of these is a term for a non-guaranteed reservation that means the guests have not secured their room booking by any means?

    <p>Unsecured reservation</p> Signup and view all the answers

    Which one of these is a type of inquiry mostly chosen by guests today for its accessibility, speed, and interactivity?

    <p>Online inquiry</p> Signup and view all the answers

    Which one of these is a front office activity that happens at the back-of-the-house?

    <p>Document guest's transactions</p> Signup and view all the answers

    Which one of these is a front office activity that happens at the front-of-the-house?

    <p>Perform registration process</p> Signup and view all the answers

    Which one of these refers to a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions?

    <p>Reservation system</p> Signup and view all the answers

    Which one of these refers to a logbook that contains personal information, reservation details, and financial transactions of guests?

    <p>Guest folio</p> Signup and view all the answers

    Which one of these refers to a department responsible for ensuring the comfort of guests in their room during their stay?

    <p>Housekeeping</p> Signup and view all the answers

    Which one of these refers to a logbook that contains personal information, reservation details, and financial transactions of guests?

    <p>Record book</p> Signup and view all the answers

    Which one of these is a department responsible for ensuring the comfort of guests in their room during their stay?

    <p>Housekeeping</p> Signup and view all the answers

    Which one of these refers to a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions?

    <p>Reservation system</p> Signup and view all the answers

    Which one of these refers to a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions?

    <p>Property Management System</p> Signup and view all the answers

    Which one of these is a department responsible for ensuring the comfort of guests in their room during their stay?

    <p>Housekeeping</p> Signup and view all the answers

    Study Notes

    Hotel Operations

    • A studio is a small room with a sofa bed.

    Furniture

    • A cot is a small bed for a baby with high sides to prevent babies from falling.

    Accommodation Options

    • A single room is a room with basic amenities and a relatively small size.
    • A king-sized bed is a bed that is larger than a queen-sized bed.

    Guest Cycle

    • Pre-arrival is a stage in the Guest Cycle.
    • Occupancy is a stage in the Guest Cycle where housekeeping and room service are done.
    • Departure is a stage in the Guest Cycle.

    Front Office Operations

    • Check-in is an activity done at the front of the house.
    • Check-out is an activity done at the front of the house.
    • Housekeeping is a department responsible for ensuring the comfort of guests in their room during their stay.

    Reservations

    • A guaranteed reservation is a type of reservation where the room revenue is secured even in the case of no-show.
    • A booking is a term for booking in advance for a room or space for a specified period of time.
    • A tentative reservation is a term for a non-guaranteed reservation that means the guests have not secured their room booking by any means.

    Hotel Technology

    • A Property Management System (PMS) is a computer application or software that has the capability to manage hotel reservations, record guest's information, help in calculating financial transactions, forecasting, and other functions.
    • A Front Office System is a logbook that contains personal information, reservation details, and financial transactions of guests.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Rooms and Beds Quiz: Test your knowledge on different types of rooms and beds. Identify rooms close to each other, small rooms with sofa beds, and beds for babies. Explore room sizes and learn about larger beds. Challenge yourself with this fun quiz!

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser