Front Office Services Tools and Equipment Quiz

Tools, Equipment, and Paraphernalia Used in Front Office Services

• Front Office attendants need to follow safety guidelines to use the tools and equipment properly for effective and efficient service delivery.
• Correct tools should be used for specific jobs or tasks to ensure quality service.
• Safety guidelines of each item should be checked before use.
• Co-workers or immediate supervisors should be asked for assistance or help if needed.
• Front Office Desk is the area where all Front Office services take place, including reservation, registration, bill settlement, etc.
• Key Rack is used to keep keys or key cards according to room numbers.
• Safety Deposit Box is used to keep cash, valuables and other important documents, and requires a security code for access.
• Computer is used for Computerized Reservation Systems (CRS) for easy and fast reservation and other transactions.
• Telephone is used for easy communication with guests for requests and concerns.
• Printer is used to generate hard copies of electronic data stored in a computer, such as reports.
• Fax Machine is used for communication and sending or receiving of official documents.
• Credit/Debit Card Machine is used for accepting credit cards at the point of sale, applicable during billing settlement or payment of charges.

Paraphernalia:

• Reservation Form is filled out by the reservation clerk/Front Office attendant during the reservation process.
• Registration Form is filled out by the guest upon arrival to officially become a guest.
• Guest Folio is the account of the guest's stay in the hotel, indicating all room bills, charges, and other transactions.
• Calculator is used to calculate guest charges during billing settlement upon checkout.
• Cash Receipt serves as proof of payment through cash, check, or credit/debit card.
• Logbook is a record book where all transactions in the Front Office area are recorded manually.
• Keys and Key Cards are used for unlocking doors in a room, with the latter being a plastic card given to the guest after check-in.
• Pen is a writing instrument used for registration, reservation, billing settlements, and signing.
• Hotel Bell is a small metal half-round object that creates a ringing sound.

Tools, Equipment, and Paraphernalia Used in Front Office Services

• Front Office attendants need to follow safety guidelines to use the tools and equipment properly for effective and efficient service delivery.
• Correct tools should be used for specific jobs or tasks to ensure quality service.
• Safety guidelines of each item should be checked before use.
• Co-workers or immediate supervisors should be asked for assistance or help if needed.
• Front Office Desk is the area where all Front Office services take place, including reservation, registration, bill settlement, etc.
• Key Rack is used to keep keys or key cards according to room numbers.
• Safety Deposit Box is used to keep cash, valuables and other important documents, and requires a security code for access.
• Computer is used for Computerized Reservation Systems (CRS) for easy and fast reservation and other transactions.
• Telephone is used for easy communication with guests for requests and concerns.
• Printer is used to generate hard copies of electronic data stored in a computer, such as reports.
• Fax Machine is used for communication and sending or receiving of official documents.
• Credit/Debit Card Machine is used for accepting credit cards at the point of sale, applicable during billing settlement or payment of charges.

Paraphernalia:

• Reservation Form is filled out by the reservation clerk/Front Office attendant during the reservation process.
• Registration Form is filled out by the guest upon arrival to officially become a guest.
• Guest Folio is the account of the guest's stay in the hotel, indicating all room bills, charges, and other transactions.
• Calculator is used to calculate guest charges during billing settlement upon checkout.
• Cash Receipt serves as proof of payment through cash, check, or credit/debit card.
• Logbook is a record book where all transactions in the Front Office area are recorded manually.
• Keys and Key Cards are used for unlocking doors in a room, with the latter being a plastic card given to the guest after check-in.
• Pen is a writing instrument used for registration, reservation, billing settlements, and signing.
• Hotel Bell is a small metal half-round object that creates a ringing sound.