Front Office Services - First Semester (2nd Periodical)
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Questions and Answers

Which report is used to monitor the credit limit and cash balance of all guests in the hotel?

  • Arrival Report
  • High Balance Report (correct)
  • Credit Card Transaction report
  • No-Show Report

    • Which report summarizes the list of receivables from credit card transactions since revenues are not yet received?

  • Credit Card Transaction report (correct)
  • High Balance Report
  • Arrival Report
  • No-Show Report

    • Which report lists all rooms that require repair and are not ready for sale?

  • Room Maintenance Report (correct)
  • High Balance Report
  • No-Show Report
  • Credit Card Transaction report

    • Which report lists all guests who arrived during the day?

    <p>Arrival Report</p> Signup and view all the answers

    Which report is prepared for the reference of the accounting department and lists guests with guaranteed reservations who did not show up?

    <p>No-Show Report</p> Signup and view all the answers

    Which report is used to quantify the expected amount of revenue and room occupancy for a particular period?

    <p>Revenue per Available Room (RevPAR)</p> Signup and view all the answers

    Which report shows indicators of effectiveness or ineffectiveness in the marketing strategies of the hotel?

    <p>Percentage of Occupancy</p> Signup and view all the answers

    Which report lists all guests who departed during the day?

    <p>Departure Report</p> Signup and view all the answers

    Which report is prepared for the reference of the accounting department and lists guests with guaranteed reservations who did not show up?

    <p>No-Show Report</p> Signup and view all the answers

    Which report summarizes the list of receivables from credit card transactions since revenues are not yet received?

    <p>Credit Card Transaction Report</p> Signup and view all the answers

    Which of the following reports is used to monitor the credit limit and cash balance of all guests in the hotel?

    <p>High Balance Report</p> Signup and view all the answers

    Which of the following reports lists all guests who arrived during the day?

    <p>Arrival Report</p> Signup and view all the answers

    Which of the following reports is prepared for the reference of the accounting department and lists guests with guaranteed reservations who did not show up?

    <p>No-Show Report</p> Signup and view all the answers

    Which of the following is NOT a type of cash or cash equivalent evidence mentioned in the text?

    <p>Receipts</p> Signup and view all the answers

    What is the purpose of batching during the night audit?

    <p>To consolidate similar source documents from different work shifts</p> Signup and view all the answers

    Why are source documents kept in the hotel's back office for at least seven years?

    <p>To comply with legal requirements</p> Signup and view all the answers

    What is the final step in the night audit process?

    <p>Distributing reports to departments</p> Signup and view all the answers

    Who is responsible for preparing reports based on the operational functions of specific management personnel?

    <p>Night Auditor</p> Signup and view all the answers

    Which of the following is NOT a source document mentioned in the text?

    <p>Registration cards</p> Signup and view all the answers

    What is the purpose of batching during the night audit?

    <p>To consolidate similar source documents</p> Signup and view all the answers

    Why are source documents kept in the hotel's back office for at least seven years?

    <p>To answer guests' future queries</p> Signup and view all the answers

    Who is responsible for preparing reports based on the operational functions of specific management personnel?

    <p>Night Auditor</p> Signup and view all the answers

    What is the final step in the night audit process?

    <p>Distributing reports to departments</p> Signup and view all the answers

    Which of the following is NOT a reason for storing source documents in the hotel's back office for at least seven years?

    <p>To distribute various reports to the departments</p> Signup and view all the answers

    Which report is prepared for the reference of the accounting department and lists guests with guaranteed reservations who did not show up?

    <p>No-show report</p> Signup and view all the answers

    What is the purpose of batching during the night audit?

    <p>To sort similar documents together across every work shift</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the club officer or front desk officer in checking the requirements of members in a club?

    <p>Checking the facilities and context of assessment</p> Signup and view all the answers

    What is the purpose of the club membership badges or cards?

    <p>To assist in the provision of services to members</p> Signup and view all the answers

    What is the purpose of the evaluation form in a club?

    <p>To see how the project or program helped or developed the skills of the club members</p> Signup and view all the answers

    What is the purpose of the membership database in a club?

    <p>To have an online database system for all members' records</p> Signup and view all the answers

    What is the required retention period for club member records?

    <p>10 years</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the club officer or front desk officer in checking the requirements of members in a club?

    <p>Providing copies of guidelines for proper dress code and age regulations and clarifying the consequences of not following the said rules</p> Signup and view all the answers

    Which of the following is NOT a way to offer and monitor club reception services at the hotel?

    <p>Provide copies of guidelines for proper dress code and age regulations and clarify the consequences of not following the said rules</p> Signup and view all the answers

    What is the purpose of the club membership entry rules and regulations?

    <p>To guide the members and help them be productive members of the club</p> Signup and view all the answers

    What is the purpose of the membership database in a club?

    <p>To provide online access to members' records</p> Signup and view all the answers

    Which of the following is NOT a factor under which common club membership entry rules and regulations for guests are implemented?

    <p>Responsible Service of Alcohol</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the club officer or front desk officer in checking the requirements of members in a club?

    <p>Implementing house rules to guide members and help them be productive members of the club</p> Signup and view all the answers

    Which of the following is NOT a factor under which common club membership entry rules and regulations for guests are implemented?

    <p>Conduct Member's Guests</p> Signup and view all the answers

    What is the purpose of the evaluation form in a club?

    <p>To assess how the project or program helped or developed the skills of the club members</p> Signup and view all the answers

    Study Notes

    Reports in Hotel Operations

    • The Guest Ledger Report is used to monitor the credit limit and cash balance of all guests in the hotel.
    • The Receivable Report summarizes the list of receivables from credit card transactions since revenues are not yet received.
    • The Room Status Report lists all rooms that require repair and are not ready for sale.
    • The Arrival Report lists all guests who arrived during the day.
    • The No-Show Report is prepared for the reference of the accounting department and lists guests with guaranteed reservations who did not show up.
    • The Forecast Report is used to quantify the expected amount of revenue and room occupancy for a particular period.
    • The Marketing Effectiveness Report shows indicators of effectiveness or ineffectiveness in the marketing strategies of the hotel.
    • The Departure Report lists all guests who departed during the day.

    Night Audit and Source Documents

    • Batching during the night audit is used to process all transactions, update guest accounts, and prepare reports.
    • Source documents are kept in the hotel's back office for at least seven years for auditing and verification purposes.
    • The final step in the night audit process is to prepare and distribute reports based on the operational functions of specific management personnel.
    • The front office staff is responsible for preparing reports based on the operational functions of specific management personnel.

    Club Operations

    • The Club Membership Badges or Cards are used to verify membership and offer personalized services.
    • The Evaluation Form is used to gather feedback from members to improve club services.
    • The Membership Database is used to store member information and track membership status.
    • Club member records must be retained for a minimum of seven years.
    • The Club Membership Entry Rules and Regulations are used to implement rules and regulations for guest membership.

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    Description

    Test your knowledge on the night audit process and front office accounting with this quiz! Learn about the purpose of the night audit, how it helps prevent wrongful charges, and the importance of preparing trial balances for accurate financial reporting. Challenge yourself to see if you can identify the key steps and concepts involved in the night audit process.

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